Honda of Thornhill

Broken car and awful manager We bought a brand new car and it was broken from the get go. Had to get the dashboard replaced as well as the trunk and problems just kept on arising We bought a brand new car and it was broken from the get go. Had to get the dashboard replaced as well as the trunk and problems just kept on arising one after another. The manager Doug McDougall was terrible and did not help us at all. More

The Manager was very rude. My name is khan .last April I purchased Honda civic ex.2016 from Mississauga Location .I am looking now one more civic .sales person was non Profesio My name is khan .last April I purchased Honda civic ex.2016 from Mississauga Location .I am looking now one more civic .sales person was non Profesional person .I decided why not I talk to manager name is starting From H Tall guy .He is very rude .I don't suggest to any one go there and buy a vehicle from there.I have Humble request to owner please this manager should not be there.is would never see this manager .I would buy a car from Any other email Honda Then sisley Honda. I was very upset. More

Got a call from sale rep Mike Nellis advising there was a great deal on a demo. We gave him a price range and he said the demo was in that range. We set up an appointment to meet him the advising there was a great deal on a demo. We gave him a price range and he said the demo was in that range. We set up an appointment to meet him the next afternoon. After our 45 minute drive we arrive to Sisley honda expecting to speak Mike. Well Mike was too busy and didn't even greet us, so we got passed on to a new sales rep. The sales rep was nice but wasted 2 hrs of our time trying to sell us a new car. The manager also said we lied about the pricing we received from Mike lol. They baited us to come in to the dealership to try to sell us a new car. Overall it was a horrible experience and waste of time. Also this honda was the most overpriced of the 4 dealerships I went to. This was going to be my 3rd honda but I am so put off that I am going to get a Toyota or Nissan. AVOID. More

Thanks for helping me to get my car I have very nice exprience for purchasing my CRV. I am thanksful for my salesperson Bruce. He helped me to get my car that is fit for my needs. I have very nice exprience for purchasing my CRV. I am thanksful for my salesperson Bruce. He helped me to get my car that is fit for my needs. More

Ended up buying my Honda elsewhere We have three cars in our household, one of them was getting old so we were in the market to replace it, but not in a hurry. We weren't sure exactly We have three cars in our household, one of them was getting old so we were in the market to replace it, but not in a hurry. We weren't sure exactly what we wanted; we wanted to see what our options were. Budget was not a big concern. Therefore, the possibilities were quite open. We didn't really care about the different options (sunroof, navigation, etc..) The most important thing for us was how the car felt when driving it (how responsive it was, how quiet, how smooth, the sightlines, etc..). We had never owned an SUV before but because they are so popular we wanted to see what they were like on the road. We test drove the HRV and the CRV and decided we liked the CRV better. Then we tried the Civic for comparison. We loved the Civic so much better. But since we were now looking at sedans, we wanted to compare it to the Accord. However, our salesperson was clearly annoyed with us so we decided to leave. Before we left, we asked if there were any current promotions. His response was, "Are you buying today? If not, we can discuss price when you are ready." We came back the following weekend, hoping to test drive the Accord (and also hoping we would get a different salesperson). Unfortunately, our salesperson spotted us and wouldn't let us see another salesperson, even though he was busy with a client already. We waited for 45 minutes and then left. The funny thing is, after that experience, I dropped in at two other Honda dealerships on my own...and at both places, I felt so much more welcome. They kept offering test drives without my asking! They were very happy to do so and made it clear to me that taking a test drive did not make me obligated to them in anyway. One week after leaving the Sisley dealership, I picked up my new Accord Coupe at a different dealership that was 20 minutes farther away. I don't understand why any salesperson should be annoyed at us for wanting to explore our options before plunking down $35,000. More

It was a pleasant experience from this dealership My salesperson Bruce helped me to get my second car from him. I have a best experience from his service I always recommend my friends to visit him b My salesperson Bruce helped me to get my second car from him. I have a best experience from his service I always recommend my friends to visit him before buy any car. More

Great customer service with the Service Advisor I would like to compliment George, the service advisor who assisted me with my truck issue. He was attentive and informative to address my issue promp I would like to compliment George, the service advisor who assisted me with my truck issue. He was attentive and informative to address my issue promptly with a service technician. Great customer service! More

Superb service by Chris of Service Department I went to Sisley Honda today to replace my CRV's wiper blades even though my Parkway Honda is nearer to me. To my pleasant surprise, Chris of the Serv I went to Sisley Honda today to replace my CRV's wiper blades even though my Parkway Honda is nearer to me. To my pleasant surprise, Chris of the Service department not only taught me step by step how to replace my blades, he also helped me checked my tire pressure and thoroughly explained to me some basic maintenance steps when asked. To the mgmt of Sisley Honda, count yourselves lucky and pls treasure this gem in your service department. I will definitely go back to Sisley for future servicing because of this young man's excellent service and professionalism. Well done, Chris! More

Dishonesty in giving the right information Worst experience of my life. The car I bought was supposed to be financed. The financial manager told me he talked to RBC for financing the vehicle Worst experience of my life. The car I bought was supposed to be financed. The financial manager told me he talked to RBC for financing the vehicle ( he confirmed with me on the phone that he has gotten the loan with a reasonable interest rate from RBC )but, after I got the documents I found he financed the car with Dejardins. during document signing process they did not mentioned about the change and after a week I received a letter from Dejardins about my loan status. More

Bought a used 2012 CRV EX I had a good experience buying a used 2012 CRV EX from Sisley Honda. I dealt with Peter Ruderferer & Calvin Dang and both were extremely helpful. I wa I had a good experience buying a used 2012 CRV EX from Sisley Honda. I dealt with Peter Ruderferer & Calvin Dang and both were extremely helpful. I was confused about the type of vehicle I needed and they helped me narrowed down on the right car for me. There was a small dent in the CRV I chose and Calvin ensured that it was taken care of (with no sign of the dent) before the car was handed over to me. Even after I bought the car, Peter spent time with me, helping me understand the different features and controls on the car. I would recommend Sisley and Peter/Calvin for anyone looking to buy a used Honda More