Honda of Thornhill

Seevice have had a good experience with the person i deal with always fair and friendly and accomodating - been going there for 23 years now and bought my fir have had a good experience with the person i deal with always fair and friendly and accomodating - been going there for 23 years now and bought my first car there! More

Never deal with Sisley! I have recently purchased a 2006 Honda Accord from Honda Sisley Dealership in Thornhill, ON. When I was shown this vehicle, I noticed that the tires w I have recently purchased a 2006 Honda Accord from Honda Sisley Dealership in Thornhill, ON. When I was shown this vehicle, I noticed that the tires were partly deflated, and the rims were in bad condition, with the Aluminum corroded. By the way In Canada I bought 5 cars but Sisley is something special !!! When I inquired about these issues, I was advised that the mechanics at Honda Sisley will take care of “everything”. I was also informed that the car passed all inspections and tests and had undergone all essential vehicle services at Sisley. When I requested to view the vehicle history, or Carproof Report, as well as service and maintenance records, the salesperson and her manager both refused. I was told that the Dealership had a policy whereby they do not provide this information. They advised that I will receive “everything” when I purchase the vehicle. I had trusted them, and gave them a down-payment of $500. Afterwards, I was given a Vehicle Safety Report, which stated that there are problems with the wheels. Following numerous phone calls and emails, I was told that everything has been fixed and that the vehicle was ready for pickup. I came to pick up the vehicle, and paid the total owing for the vehicle in full (around 10.200 Cad total price), but was still not issued the Vehicle History, or an updated Vehicle Safety Report. Two weeks later, while driving on the Highway, the vehicle did not respond well to the steering wheel. I checked the vehicle, and observed that the front left tire was deflated, with the gauge showing 22 PSI. I checked, and had not observed any nails in the tires. I contacted the Dealership, but they refused to address the issue and claimed it to be my responsibility. I then came in to speak with General Manager John Yu, who had ordered to fix the LEFT front rim, and Sisley Mechanic said the problem was in the rim. After the LEFT wheel was fixed, I inquired as to the other 3 wheels, but was rudely turned away, even though I explained that there are clear safety issues with this vehicle. More

I went into the dealership with the intention to test drive & learn about vehicle. All was well until I started asking for a quote to take with me. Jack took his time to the manager to secure me a quote. drive & learn about vehicle. All was well until I started asking for a quote to take with me. Jack took his time to the manager to secure me a quote. Once it was given to me, I questioned some numbers, and mentioned that competitors had better financing rates, and that the this was above the online MRSP. I have done my research prior to this visit, and I am well aware of the pricing around this vehicle. My experience plummeted after that - he was rude, pushy, and very adamant that since I should buy today. He mentioned that he spent on this time with me, and since I enjoyed the test drive, there is nothing stopping me from purchasing. I calmly informed him, again, that my intention was not to buy, but to test drive and consider the different cars. He became further agitated when I refused to mentioned the other brands that I had in mind, and wanted answers in comparison. At this point, I got the impression that he was in fight mode, and it irritated me alot. He continued to be obnoxious, even when I had stood up and started to leave. He called his manager, informing him of the situation, with a smug look that left me wondering HOW he became a car salesperson. All in all, I had a terrible experience. The reception was nice, the manager, George, that came to diffuse the situation was nice, but I am NOT EVER heading back to this dealership. More