Honda of Thornhill

Taking forever, never coming back. Straight forward. The worst service ever. Once came to get my car fixed (manufacture defect) then I waited 5 hours but it turned out they couldn’t fix Straight forward. The worst service ever. Once came to get my car fixed (manufacture defect) then I waited 5 hours but it turned out they couldn’t fix the car due to no parts. Basically I waited for nothing. And today, I came at around 11 am and waited about 4hours to get it fixed. They mentioned 1-2hours. I am enough with xxxxxxxxx. Never coming back. Their attitude have changed after the purchase of the car. The service is xxxx. Nobody seemed to try to help to solve the problem or at least make the customer feel comfortable. Only word they said was “they are working on it” Not only I am mad but also feel that nobody should treated this way. While waiting, I saw a woman who were about to leave after the serivce and I asked how long did it take, she also said that employee said 2 hours but she actually waited 4 hours. All the customers other than the buyers are experiencing this crappy service. This is all I wanted to say. Do the right serivce, we were also once a buyers. Lastly, I still haven’t received my car so I cannot rate the quality of work. More

Customer Service I want to give a shout out to Andres "my" mechanic, and Roham my "adviser" they make feel like i'm part of their family. They answer all my questions I want to give a shout out to Andres "my" mechanic, and Roham my "adviser" they make feel like i'm part of their family. They answer all my questions no matter how silly they are and they make feel at ease and confident that whatever the work is on your car it's going to be done well. I have nothing to worry about. .... and I walk out of Sisley like i own the world! Andres and Roham a great team with sisley. Thanks guys, T. More

March 7, 2018 I did trade in my Civic to CRV with the help of Michael Krupat, Thanks for all your help now we got what we should have in the first time. If your fi I did trade in my Civic to CRV with the help of Michael Krupat, Thanks for all your help now we got what we should have in the first time. If your first buyer I strongly recommend Michael Krupat, he will guide you throughout the process and won’t recommend you a car that’s not fit for you or for your whole family. Again thank you very much. More

Customer Review My most recent experience was great thanks to the incredible staff who are always courteous, especially the Service Advisor Mike Smith who was very fr My most recent experience was great thanks to the incredible staff who are always courteous, especially the Service Advisor Mike Smith who was very friendly and knowledgeable. More

Personal information was compromised. WARNING! Honda will share your personal information with third parties for marketing purposes. My wife and I purchased a vehicle from Sisley Honda. WARNING! Honda will share your personal information with third parties for marketing purposes. My wife and I purchased a vehicle from Sisley Honda. Everything went smoothly until post-sale. I had used my cell phone number as the contact number for our purchase which was made under my wife's name. A few weeks after purchase I began receiving junk calls from telemarketers on my cell, all looking for my wife. One of the companies calling was Sirius XM (3x a day I might add). In contacting Hugh Sisley (he has yet to respond) and Doug McDougall there was no concern shown for this violation of my personal information. I was simply directed to the generic Honda Canada number. I've followed up a few times asking for a specific person and contact but they can't be bothered to assist nor do they care about the mishandling of my personal information. Be warned, once you buy the vehicle they won't give you the time of day. More

Excellent Because of your excellent Service Advisor Mr. K. Fernandez, he is so friendly and always try to help me to solve problems with timely manner. Because of your excellent Service Advisor Mr. K. Fernandez, he is so friendly and always try to help me to solve problems with timely manner. More

Over 65 Year History Tainted by Sub-Par Customer Service I originally thought I would buy my used vehicle at Honda Sisley because it's been in existence for 3 generations (over 65 years). This dealership als I originally thought I would buy my used vehicle at Honda Sisley because it's been in existence for 3 generations (over 65 years). This dealership also seems to take a lot of pride in their brand, given the "Sisley" label they tack on each car sold. I don't usually write reviews, but I personally felt the need to inform other potential customers. I am disappointed and extremely frustrated with my experience there. Upon walking in, my parents and I walked around for 20 minutes without any Sales Managers or Product Advisors coming to assist us. We finally located one Product Advisor, who asked us to wait 10 minutes. Eventually we ran into another Product Advisor (Raymond Lam), who told us to wait 5 minutes but who never actually came back. Overall, we did not find the customer service to be particularly welcoming or friendly. After 20 minutes, the first Product Advisor finally came back to us and asked how he could help. By then, we had waited 40-45 minutes without receiving any staff assistance. We found this Product Advisor nice yet inexperienced and uneducated with regards to the vehicles he was trying to sell. Admittedly, he later disclosed it was his second day working at the dealership. By no means did he help in the selection of the vehicle I ended up purchasing. He was unable to gage our lifestyle needs and personal interests. He had a hard copy list of the available used vehicles, which he had us look over. I felt as though I was on my own, making my own decisions without any professional input. When we went for a test drive, he was unable to open the trunk of the vehicle. He had to get someone else to help open it. Back in the office, we would ask questions and he would have to run back and forth to get the answers from someone else. I do not necessarily blame this Product Advisor - it is the responsibility of Sisley Honda's management to properly train their inexperienced Product Advisors before unleashing them onto the sales floor. Perhaps new employees should shadow long-time employees for a given amount of time. A simple example would be the fact that this Product Advisor incorrectly verbalized that a $1,000 was required, when a manager later corrected him in saying the deposit is actually $2,000. After having settled on the vehicle I was going to purchase, we were then ushered to deal with a lady from the Financial department. She also disclosed she'd been with the dealership for less than a year, which was exemplified by her lack of product knowledge. I feel she didn't actually know the specifics of the warranty packages she was trying to have me purchase. Furthermore, on the vehicle agreement document she typed and printed out, I later found 3 errors. Most unacceptable is the fact that the purchase price was incorrectly inputted, indicating I was to buy the car for $2,000 more than the agreed upon price. Besides that, she had typed out the wrong mileage and gotten my email wrong. I am unsure how three errors can be made on one single-page document. As I type this, I have yet to even pick up my vehicle but I felt the need to disclose my vehicle-purchasing experience. This type of subpar service dampened my excitement of finally being able to purchase my car, after having worked so hard for years. The only positive comments I have are with regards to Victor Mohammadi, one of the new vehicle sales managers. He ended up having to assist the Product Advisor with aspects of the paperwork. He was also friendly and professional. More

Good sales and service Mike Nellies provided a smooth and pleasant Honda CIVIC purchase experience and Rohan Amarasinghe offered a cost efficient service solution on a litt Mike Nellies provided a smooth and pleasant Honda CIVIC purchase experience and Rohan Amarasinghe offered a cost efficient service solution on a little damage on the dash board two months after the purchase. Jointly they made my car purchase a wonderful experience. More

Amazing 👍🏻👍🏻👍🏻 Everytime we visit we have great satisfaction and even after we got our car for long time my adviser always there to help us. Shes really good in her Everytime we visit we have great satisfaction and even after we got our car for long time my adviser always there to help us. Shes really good in her costumer👍🏻 More

Ordering incorrect part, not even willing to compensate First of all, I will NEVER EVER go back here it was the worst customer service I have ever experienced in my life. Few days ago I went to the serv First of all, I will NEVER EVER go back here it was the worst customer service I have ever experienced in my life. Few days ago I went to the service centre because my trunk door wasn't opening. The trunk door wouldnt open automatically nor manually, so i was unable to use my trunk at all for about 7 days. When I first dropped in they told me my warranty would cover the cost of fixing the trunk door, and diagnosis itself took 3 hours. On the next visit (which was the visit that I made because they called me and told me that the part they needed was in), I waited for more than an hour only to hear that they ordered the wrong part and they just told me to go back. I run my own business so time is really literally gold for me, so for them to have just wasted my time like that I was extremely upset. When I told the representative that I was upset that I had to waste my time here due to their mistake they asked me how they can compensate me. So I told them I would like to have more mileage on my car and they said they will definitely take this into consideration and let me know the next time I have to come in when they got the right part for my car. Few days later they called me in to get my car fixed (for real this time). I went in only to be told by the field manager (his name was Michael Lopez - Who was the same person that promised me that he will take my request into consideration regarding the mileage) that I was verbally "abusing" their employee and he was bluntly refusing to compensate me in any way. Like WHAT? What kind of customer service is this? YOU ARE THE ONE WHO MADE A MISTAKE IN THE BEGINNING AND as a customer I have every right to voice my concerns and let you know how you can improve for your own good. I guess Honda employees think that whatever bad happens they have to blame their customers and tell them that they are "abusing" their employees and not even look back on how they could improve on their behaviour and their service. The overall operation of the centre was extremely unorganized too. Even today the representative working there was a prime example of the miscommunication among themselves (she told me to just take back my car even though my car was still not fixed.) Also when I came back for the second time which was today they didn't even bother looking into my previous files and they thought that I was coming in for maintenance and not to fix my car so I had to explain everything from the beginning. You guys seriously need to look into how you can improve communication among your own staff and how you can better treat customers the way they're supposed to be treated. You guys wasted so much of my time here and I can't run my business until I have my car. Once I have my car fixed I am never ever ever ever coming back to the centre for the TERRIBLE service. WARNING to everyone who owns a Honda car: do not go to this Honda Sisley at Steeles Ave., West Centre EVER for your own sake. More