Honda of Thornhill

Parts Sales Division A guy named Lloyd has excellent customer service and knowledgeable person regarding my purchased of brake pads and rotors for my CRV. When my mechanic A guy named Lloyd has excellent customer service and knowledgeable person regarding my purchased of brake pads and rotors for my CRV. When my mechanic installed them and everything went well and no issues at all. I'm so happy with my purchased at Sisley and most of all the excellent customer service that I got. Tnx Lloyd . More

Good price, bad customer service I bought a used car from Sisley for Honda today - here are the pros and cons of my experience: PROS - Best price I could find on a used Honda O I bought a used car from Sisley for Honda today - here are the pros and cons of my experience: PROS - Best price I could find on a used Honda Odyssey (2-3k less than comparable models elsewhere) - The car came with new tires and brakes CONS - Salesperson was 20 minutes late on the day of vehicle pick up - The car's interior was still dirty upon pick up, contrary to the agreed upon interior detailing that was to be done - Car mats were originally ordered, but the order was canceled a day later (they weren't built into the price). Initially the salesman said that that was fine. On the day of pick up however, the car mats were still installed in spite of my request and I was made to pay for them - Not one apology was offered for any of the above, much less any attempt made to remedy any of them All in all, good price, bad customer service. I will be taking my business elsewhere next time I purchase a vehicle. More

Incompetent Terrible at diagnosing issues and when advising them, they supposedly repair it - only to have me come back another time to have it repaired again. I' Terrible at diagnosing issues and when advising them, they supposedly repair it - only to have me come back another time to have it repaired again. I've gone to this dealership so many times it's absolutely ridiculous. My first problem started back in May 2015 when I advised them of unreasonable high gas consumption rate to the point that I would get approximately 300 km on a full tank for combined driving, regardless of whether it was summer or winter. They stated that everything was normal and blamed it on driving patterns. I come back in July (2015) and complain again and they stated they found no issues. I come back in May 2016 and complain yet again about the fuel consumption and they supposedly ran some tests that came negative again. I complain about the brakes again and they state the brakes are good. I come back in Aug 2016 and complain once again about the fuel consumption and they again state no issues, I complain about the brakes and they had to replace the calipers/pads/rotars. I go there yet again in Dec 2016 and complain once again and they claim to do a full check on it. I have all my gas receipts and proving how often I have to refuel. My consumption has gotten worse. The "ECO" button is useless. My brakes are now making noises again. I checked with a former Honda lead mechanic and said that they probably didn't check the fuel injection and reset the computer - both are major components at potentially resolving my never ending issue with the gas consumption. I have spent thousands of dollars paying for gas, and I have spent a lot of money for service that is continually sub-par. I have left my vehicle multiple times for extended stays and no one has actually driven it to the point that the gas is at halfway where it significantly deteriorates (this was mentioned to them as well). I most certainly was sold a lemon car (we bought a new Honda Civic 2013). I'm pretty close to going to another mechanic have them fix the problem and then when it resolves our consumption issues, I will simply take this to all the news sources since they feed on these kinds of stories. More

Thank you Ajantha Ajantha took care of me at the beginning and then helped a lot from the demonstration to the delivery. Thank you very much Ajantha for your service Ajantha took care of me at the beginning and then helped a lot from the demonstration to the delivery. Thank you very much Ajantha for your service More

Misleading Service So after having my winter tires changed to my summer tires, I started noticing a sound coming from my rear right wheel. I came in the next day and inf So after having my winter tires changed to my summer tires, I started noticing a sound coming from my rear right wheel. I came in the next day and informed them of the sound to which Mike Smith, my service advisor, called the mechanic that worked on my car yesterday to come in and speak to me. He told me that there was a lot of rust on my tires and that was causing the sound and that I would have to machine the rotors and service the front brakes as well. When Mike Smith was ringing it up, he also said that we should change the brake pads as well, and the sum of all these services was around $560. Obviously at this point I wanted a second opinion because I wasn't sold on the explanation and since the mechanic had not even taken a look at my right rear wheel and was basing this all on what he saw the other day. After visiting another mechanic, within 30 minutes they figured it out that there was simply not enough grease on my brake components and proceeded to fix it. The noise is gone, and everything is working perfectly and it only cost me $40 at this other location. I will definitely not be back for my future service appointments at this location. More

Thank you Mike - love my new Accord! Mike Nellis, thank you for making my car purchasing experience seamless! You were quick, attentive and always on the ball. I really appreciate how pat Mike Nellis, thank you for making my car purchasing experience seamless! You were quick, attentive and always on the ball. I really appreciate how patient you were and how willing you were to answer all my questions. It's nice to feel like as though your needs are truly being catered to. If there were a rating greater than 5 stars, you've earned it. Thank you again! Highly, highly recommended! More

Very happy My husband and I just bought our first Honda vehicle and we are very happy. Our sales rep was Michael Nellis. He was professional, knowledgeable and v My husband and I just bought our first Honda vehicle and we are very happy. Our sales rep was Michael Nellis. He was professional, knowledgeable and very informative. The whole process was a breeze and it was a pleasure doing business with him. We appreciated his thoroughness and attention to detail. We would definitely recommend Sisley Honda and won't hesitate returning to purchase another vehicle there in the future. More

Amazing experience at Sisley Honda Thanks to Mike and Farshid we drove off the lot at Honda Sisley very please with our new 2017 Honda Civic last night. Both men were friendly, knowled Thanks to Mike and Farshid we drove off the lot at Honda Sisley very please with our new 2017 Honda Civic last night. Both men were friendly, knowledgeable, professional and punctual. They made us feel welcome with all our questions. Mike Nellis helped us choose the correct car for us, not just try and sell "a car". Mike made the entire experience positive with his no nonsense, no pressure approach which made it very easy to deal with him. He was dedicated to both Sisley and to the customer. He was truthful and honest, a sense that came across loud and strong. We have dealt with Sisley Honda for many years. This time it was our time for a new Honda Civic. Mike Nellis thank you for making this happen. We can not say enough about your amazing service nor our BEAUTIFUL NEW CAR !!! Chris and Barb More

Great experience at Sisley Honda! Michael Nellis was our sales agent, he was professional, insightful and detail oriented. He had much knowledge about the car we were leasing and was v Michael Nellis was our sales agent, he was professional, insightful and detail oriented. He had much knowledge about the car we were leasing and was very prompt in answering all our questions. It was a simple trade off and we have Michael to thank for that! My husband and I would certainly recommend Sisley Honda for all your car needs. More

Great Customer Experience Had my Honda in for an airbag replacement due to a recall. After my repairs I noticed two of my LED backlights on my dash were broken. I immediately w Had my Honda in for an airbag replacement due to a recall. After my repairs I noticed two of my LED backlights on my dash were broken. I immediately went back to George Joseph, one of the Service Advisors. He told me I should setup another appointment to get those fixed free of charge. When I came back for my second appointment I was told they need to order them in after they inspected the issue. During the inspection two more LED lights stopped working and Michael Lopez assured me that they'll cover the damages. Already setup an appointment when they'll fix all 4 lights for free. Honda Sisley cares about their customers. More