Honda of Thornhill

Customer Care beyond the call of duty I recently found myself in crisis unable to close my window in the cold of the evening with my young son in the back seat and rain in the forcast. Jef I recently found myself in crisis unable to close my window in the cold of the evening with my young son in the back seat and rain in the forcast. Jeff was finished his shift but he still took the time and brought me to Terry, the Service Manager at Sisley Honda, and although they didn't have my part for the Window switch in stock, they helped me get the window closed to hold me over until I could have it replaced. These gentlemen went beyond the call of duty to help out a worried customer, and this meant so much. Its great to know that the dealership that sold me the same car 10 years ago still has the same level of Customer care and I remember why I came to them .... genuine customer service....thank you fella's and Merry Christmas to you and yours! I wont forget your kindness. More

Great Dealership I recently purchased a new Honda CR-V from Sisley Honda. Can't say enough about the entire purchase experience. my sales Representative was Bruce sha I recently purchased a new Honda CR-V from Sisley Honda. Can't say enough about the entire purchase experience. my sales Representative was Bruce shalviry and he was a pleasure to deal with. He demonstrated excellent product knowledge and any pressure tactics were non-existent. I was able to make a fair deal very quickly. More

Outstanding new car sales team Leased a new 2019 CR-V today. Sales person Bruce Shalviri was the most knowledgeable, efficient and friendly sales chap I have ever encountered. Brian Leased a new 2019 CR-V today. Sales person Bruce Shalviri was the most knowledgeable, efficient and friendly sales chap I have ever encountered. Brian Yu, Finance, was the most understanding, knowledgeable and efficient finance manager I have ever dealt with. My new car experience today was all the more pleasurable and manageable because of these two fine men. Sisley Honda is very fortunate to have these two individuals in its team force. More

New Car Purchase - Great Dealership I recently purchased a new Honda CR-V from Sisley Honda. Can't say enough about the entire purchase experience. Our sales rep was Shant Karageozian an I recently purchased a new Honda CR-V from Sisley Honda. Can't say enough about the entire purchase experience. Our sales rep was Shant Karageozian and he was a pleasure to deal with. He demonstrated excellent product knowledge and any pressure tactics were non-existent. I was able to make a fair deal very quickly. It was also a pleasure dealing with Ray Tsang who was the financial services manager handling the lease details. Ray also did a great job and he helped simplify the entire process. This is my 3rd Honda purchase from Sisley and I highly recommend this dealership and the dynamic due of Shant & Ray for anyone looking for a new Honda vehicle. More

They are not interested in clients. I recently got a credit application approval from a different Honda dealership on a new civic ex. I was passing Sisley Honda and decided to check what I recently got a credit application approval from a different Honda dealership on a new civic ex. I was passing Sisley Honda and decided to check what the price difference would be if I wanted a touring instead. The two ladies greeted me at the reception, I asked them for a quote several times but both of them did not know the meaning of the word and thought that I meant accord, not quote. When I rephrased that I just wanted to know the price they called the new car sales manager (Mr. Victor Mohammadi). I explained that I had already spoken to another dealership and I wanted to check if I can grab a higher trim at competitive price. To my surprise he told that I should not be here since already had spoken to another person from a different Honda dealership. When I said that I would not mind buying from him instead and it all comes down to money, he said that’s not the case and refused to deal with me further. You read this right, a new car sales manager refused to sell the car to me, despite the fact that I have the Honda financial approval to buy the vehicle. If you want a Honda do yourself a favour and buy one from a Honda dealership which wants your business. More

Customer service I worked with Jasper in Sisley Honda, he was doing great work to help me choose a car fit to my purpose, he was so friendly and helpful, also he has b I worked with Jasper in Sisley Honda, he was doing great work to help me choose a car fit to my purpose, he was so friendly and helpful, also he has been on call and responsive, thanks Jasper! More

Was it a mistake? We went yesterday to Honda sisley just to shop around as we told the sales agent that we intend to go shop around other dealerships. We ended up buyi We went yesterday to Honda sisley just to shop around as we told the sales agent that we intend to go shop around other dealerships. We ended up buying & putting a $2,000 deposit. Were told that this is nob refundable unless we will not get approved by financing We spend almost 4hrs & at the end felt pressured into buying. I wish i have gone into online & read the reviews. Any advice for us as we are having sesond thoughts now. More

Worse experience ever If you are planning to buy a car I will suggest avoiding buying it from Honda Sisley as this is one of the worse dealerships. They will do anything to If you are planning to buy a car I will suggest avoiding buying it from Honda Sisley as this is one of the worse dealerships. They will do anything to not to fix your car when it is on warranty and come up with all different excuses. I had the problem with my engine and oil in the engine and they just told me that is fine, and when my warranty ended, after every service they started to tell me that I have a problem with my engine and engine oil. As well I had defective brakes, and you think they did something, yeah, they said that this is my problem that brakes are not covered under warranty when the car was 1-2 months old...I even tried to talk to the manager and owner but they didn't want to talk to me. Next, service, I just replaced my engine and cabin filter by myself before the oil change, and during the oil change they called me and told me that I need to change my engine and cabin filters as they are super dirty. I told to an adviser, that I've just changed it a couple of days ago, in first he lost his speech, and then told me that it is probably mistaken. It could be but it was not the first time it happened...I hope it provides the good overview of this dealership and helps you to make a good choice not to choose it...I can provide more examples. More

Wish there was a zero star option for this shady dealership First of all, we did not end up making a purchase at this dealership, but was almost SCAMMED into making one. We went there hoping to test drive a CR First of all, we did not end up making a purchase at this dealership, but was almost SCAMMED into making one. We went there hoping to test drive a CRV, and had to wait around for an hr before being serviced, even though there were sales standing around not serving anyone. I think this was a sales tactic, to make us wait and be anxious to dive into a deal. The sales person that was finally assigned to us was nice and genuine enough, we actually felt bad for him by the end of the visit because we thought that he was a decent person put into a tough situation, with the ridiculous protocols from the manager which he obviously didn't agree with but had to follow. After our test drive we sat down to speak about the pricing, he eventually asked us for a price we'd be comfortable with, and said he'll speak to his manager about it, so we did. But then he asked for our credit card, and immediately raised a huge red flag. We obviously said no way, and asked why he needed our credit card to ask his manager's approval for the price we had given, and he told us that this was their protocol. We reasoned for a few minutes, and he went on speaking to his manager about the price without the credit card, few minutes later, his manager returned to his desk with him. Right away we got the sleazy salesman vibe from him, the manager asked us, "if I agree with this price right now, will you make the purchase today?" To which we replied no, because we had told our sales person multiple times that this was our first stop and will be seeing other models as well. So the manager very rudely replied "so why'd you make an offer then?!?" ... and that set our fire off. We were pissed for multiple reasons, the rudeness was not even the biggest issue. We saw, very clearly that this was his tactic, to pressure you and intimidate you into signing the papers and handing over your credit card, which unfortunately works on a lot of people. And when we fought back and questioned his actions and accusations of us making an offer, when we've only given a number because we were ASKED to give a price we'd be comfortable with, he realized that his tactics weren't working on me, and left with his tail between his legs. After the manager left the scene, we calmed down and spoke to the salesperson again, and this was when we felt bad and thanked him for his time and efforts, but Sisley is, and will not be getting any business from us. I 100% do NOT recommend this dealership. More

Nice customer service warmly welcome environment, assistants are really helpful. Jakielou is a really nice lady. She came to my care, explained everything they were going t warmly welcome environment, assistants are really helpful. Jakielou is a really nice lady. She came to my care, explained everything they were going to do with my car clearly and helped me with the shuttle services. More