Honda of Thornhill

Be weary of the nice location. Will never buy from Sisley. They are such a big dealership, they do not really care about you. Be weary of the service/maintenance on your vehicle they will try and rip you every They are such a big dealership, they do not really care about you. Be weary of the service/maintenance on your vehicle they will try and rip you every time you come in. My biggest frustration is the following. End of lease, leasing manager tells me to fix everything on the AutoVin report under excess wear and tear stating that they will not be covered even though I had asked about leaseguard coverage. I take personal time to fix at a body shop and spend $800 to fix all items on the autovin report, only to find out that leaseguard covered $950 out of the $1300 end of term invoice. And then Honda finance bills me for the remaining $350 after I return the vehicle when I shook hands with the leasing manager and asking him that for sure I will not be receiving a surprise invoice for anything else. I speak with Honda Finance they tell me to talk to the dealership, dealership sends me back to Honda Finance, put me on a big run around. Currently on the phone with Honda Canada to file a direct complaint about the dealership. **Also, DO NOT EVER GO TO the body shop inside the dealership they are the biggest scam** I cannot believe that they allow such a scam of a body shop to reside inside their dealership. I had one accident where the gentlemen said I needed to replace the 2 door panels on driver side. Costed more than $5,000 later to find out from body shop I was doing the end of lease repairs at that they didn't replace the whole doors only the outside cover. I run a small social media company and I will make sure to let everyone of my peers to steer clear. Yes, they give you free coffee and shuttle service. But at the cost of gouging your pockets. Go to another dealership. The cars themselves are great. More

Unhappy and disappointed Being first time of car buyer.the worst car deal!! On delievery the car had body damage..I wish I wasn’t excited about having my first car and cancel Being first time of car buyer.the worst car deal!! On delievery the car had body damage..I wish I wasn’t excited about having my first car and cancelled the deal!! Now I’m finding out the used vechile I excitedly purchased has many other body damage and speed dominator problems as well. I also was tricked into purchasing a outrageous amout of extended warranty. Honestly now I’m looking at all these circumstances and wished i Never Purchased a Vechile from Sisley Honda!! There Management & Business Personal are completely unfair to first time car buyers. Sincerely Disappointed Shopper !! More

Worst service centre with rudest mechanic... John ever!!! Extremely defensive, condescending, doesn’t let customer get a word in...total bully! Service manager says will s with rudest mechanic... John ever!!! Extremely defensive, condescending, doesn’t let customer get a word in...total bully! Service manager says will speak to him sternly... not so sure. Will never bring car there again! More

Excellent Service Since from the vey beginning I love sisley. They always live up to my expextations. Every time I brought my car for service I always got a superb exp Since from the vey beginning I love sisley. They always live up to my expextations. Every time I brought my car for service I always got a superb experience. Shout out to JACKIELOU TABAGAN for doing such excellent job. You are so amazing! Keep up the good work. Thank you More

Good service Many thanks to Jackeloo Tabagan from service department for her hard work , she is going out of her ways to make things right. Great customer servic Many thanks to Jackeloo Tabagan from service department for her hard work , she is going out of her ways to make things right. Great customer service. Alla Feiman More

Johnny Moon Had a very good experience with Mr. Johnny Moon He is very knowledgeable and really focused on what he is doing. I wanted to say Thank you Johnny. Had a very good experience with Mr. Johnny Moon He is very knowledgeable and really focused on what he is doing. I wanted to say Thank you Johnny. More

Great Dealership All staff members are very friendly and funny. Great place to buy a car at. Smooth process from start to finish. They even put in a free baseball cap All staff members are very friendly and funny. Great place to buy a car at. Smooth process from start to finish. They even put in a free baseball cap and keychain after the deal was done. Look for Mike if you want a great car buying experience. More

Bad experience I went there for oil change. They offered complementary car rinse. I was happy at first. After the service was done my car's paint was chipped when i I went there for oil change. They offered complementary car rinse. I was happy at first. After the service was done my car's paint was chipped when i told them they totally denied and tried to argue that it was there from before. I didnt go to these small shops to get oil change done for cheaper and made sure to go to honda to be safe but this is what i got. More

Warring They made a mistake on my deal which cost me 1% increases on my mortgage and they never admitted and never answer my letters or calls When I went ba They made a mistake on my deal which cost me 1% increases on my mortgage and they never admitted and never answer my letters or calls When I went back there the sales manager (vahid mohammadi and sales man bruce ) laught at me More

Taking forever, never coming back. Straight forward. The worst service ever. Once came to get my car fixed (manufacture defect) then I waited 5 hours but it turned out they couldn’t fix Straight forward. The worst service ever. Once came to get my car fixed (manufacture defect) then I waited 5 hours but it turned out they couldn’t fix the car due to no parts. Basically I waited for nothing. And today, I came at around 11 am and waited about 4hours to get it fixed. They mentioned 1-2hours. I am enough with xxxxxxxxx. Never coming back. Their attitude have changed after the purchase of the car. The service is xxxx. Nobody seemed to try to help to solve the problem or at least make the customer feel comfortable. Only word they said was “they are working on it” Not only I am mad but also feel that nobody should treated this way. While waiting, I saw a woman who were about to leave after the serivce and I asked how long did it take, she also said that employee said 2 hours but she actually waited 4 hours. All the customers other than the buyers are experiencing this crappy service. This is all I wanted to say. Do the right serivce, we were also once a buyers. Lastly, I still haven’t received my car so I cannot rate the quality of work. More