Honda of Thornhill

Great Dealership I recently purchased a new Honda CR-V from Sisley Honda. Can't say enough about the entire purchase experience. my sales Representative was Bruce sha I recently purchased a new Honda CR-V from Sisley Honda. Can't say enough about the entire purchase experience. my sales Representative was Bruce shalviry and he was a pleasure to deal with. He demonstrated excellent product knowledge and any pressure tactics were non-existent. I was able to make a fair deal very quickly. More

Outstanding new car sales team Leased a new 2019 CR-V today. Sales person Bruce Shalviri was the most knowledgeable, efficient and friendly sales chap I have ever encountered. Brian Leased a new 2019 CR-V today. Sales person Bruce Shalviri was the most knowledgeable, efficient and friendly sales chap I have ever encountered. Brian Yu, Finance, was the most understanding, knowledgeable and efficient finance manager I have ever dealt with. My new car experience today was all the more pleasurable and manageable because of these two fine men. Sisley Honda is very fortunate to have these two individuals in its team force. More

New Car Purchase - Great Dealership I recently purchased a new Honda CR-V from Sisley Honda. Can't say enough about the entire purchase experience. Our sales rep was Shant Karageozian an I recently purchased a new Honda CR-V from Sisley Honda. Can't say enough about the entire purchase experience. Our sales rep was Shant Karageozian and he was a pleasure to deal with. He demonstrated excellent product knowledge and any pressure tactics were non-existent. I was able to make a fair deal very quickly. It was also a pleasure dealing with Ray Tsang who was the financial services manager handling the lease details. Ray also did a great job and he helped simplify the entire process. This is my 3rd Honda purchase from Sisley and I highly recommend this dealership and the dynamic due of Shant & Ray for anyone looking for a new Honda vehicle. More

They are not interested in clients. I recently got a credit application approval from a different Honda dealership on a new civic ex. I was passing Sisley Honda and decided to check what I recently got a credit application approval from a different Honda dealership on a new civic ex. I was passing Sisley Honda and decided to check what the price difference would be if I wanted a touring instead. The two ladies greeted me at the reception, I asked them for a quote several times but both of them did not know the meaning of the word and thought that I meant accord, not quote. When I rephrased that I just wanted to know the price they called the new car sales manager (Mr. Victor Mohammadi). I explained that I had already spoken to another dealership and I wanted to check if I can grab a higher trim at competitive price. To my surprise he told that I should not be here since already had spoken to another person from a different Honda dealership. When I said that I would not mind buying from him instead and it all comes down to money, he said that’s not the case and refused to deal with me further. You read this right, a new car sales manager refused to sell the car to me, despite the fact that I have the Honda financial approval to buy the vehicle. If you want a Honda do yourself a favour and buy one from a Honda dealership which wants your business. More

Customer service I worked with Jasper in Sisley Honda, he was doing great work to help me choose a car fit to my purpose, he was so friendly and helpful, also he has b I worked with Jasper in Sisley Honda, he was doing great work to help me choose a car fit to my purpose, he was so friendly and helpful, also he has been on call and responsive, thanks Jasper! More

Was it a mistake? We went yesterday to Honda sisley just to shop around as we told the sales agent that we intend to go shop around other dealerships. We ended up buyi We went yesterday to Honda sisley just to shop around as we told the sales agent that we intend to go shop around other dealerships. We ended up buying & putting a $2,000 deposit. Were told that this is nob refundable unless we will not get approved by financing We spend almost 4hrs & at the end felt pressured into buying. I wish i have gone into online & read the reviews. Any advice for us as we are having sesond thoughts now. More

Worse experience ever If you are planning to buy a car I will suggest avoiding buying it from Honda Sisley as this is one of the worse dealerships. They will do anything to If you are planning to buy a car I will suggest avoiding buying it from Honda Sisley as this is one of the worse dealerships. They will do anything to not to fix your car when it is on warranty and come up with all different excuses. I had the problem with my engine and oil in the engine and they just told me that is fine, and when my warranty ended, after every service they started to tell me that I have a problem with my engine and engine oil. As well I had defective brakes, and you think they did something, yeah, they said that this is my problem that brakes are not covered under warranty when the car was 1-2 months old...I even tried to talk to the manager and owner but they didn't want to talk to me. Next, service, I just replaced my engine and cabin filter by myself before the oil change, and during the oil change they called me and told me that I need to change my engine and cabin filters as they are super dirty. I told to an adviser, that I've just changed it a couple of days ago, in first he lost his speech, and then told me that it is probably mistaken. It could be but it was not the first time it happened...I hope it provides the good overview of this dealership and helps you to make a good choice not to choose it...I can provide more examples. More

Wish there was a zero star option for this shady dealership First of all, we did not end up making a purchase at this dealership, but was almost SCAMMED into making one. We went there hoping to test drive a CR First of all, we did not end up making a purchase at this dealership, but was almost SCAMMED into making one. We went there hoping to test drive a CRV, and had to wait around for an hr before being serviced, even though there were sales standing around not serving anyone. I think this was a sales tactic, to make us wait and be anxious to dive into a deal. The sales person that was finally assigned to us was nice and genuine enough, we actually felt bad for him by the end of the visit because we thought that he was a decent person put into a tough situation, with the ridiculous protocols from the manager which he obviously didn't agree with but had to follow. After our test drive we sat down to speak about the pricing, he eventually asked us for a price we'd be comfortable with, and said he'll speak to his manager about it, so we did. But then he asked for our credit card, and immediately raised a huge red flag. We obviously said no way, and asked why he needed our credit card to ask his manager's approval for the price we had given, and he told us that this was their protocol. We reasoned for a few minutes, and he went on speaking to his manager about the price without the credit card, few minutes later, his manager returned to his desk with him. Right away we got the sleazy salesman vibe from him, the manager asked us, "if I agree with this price right now, will you make the purchase today?" To which we replied no, because we had told our sales person multiple times that this was our first stop and will be seeing other models as well. So the manager very rudely replied "so why'd you make an offer then?!?" ... and that set our fire off. We were pissed for multiple reasons, the rudeness was not even the biggest issue. We saw, very clearly that this was his tactic, to pressure you and intimidate you into signing the papers and handing over your credit card, which unfortunately works on a lot of people. And when we fought back and questioned his actions and accusations of us making an offer, when we've only given a number because we were ASKED to give a price we'd be comfortable with, he realized that his tactics weren't working on me, and left with his tail between his legs. After the manager left the scene, we calmed down and spoke to the salesperson again, and this was when we felt bad and thanked him for his time and efforts, but Sisley is, and will not be getting any business from us. I 100% do NOT recommend this dealership. More

Nice customer service warmly welcome environment, assistants are really helpful. Jakielou is a really nice lady. She came to my care, explained everything they were going t warmly welcome environment, assistants are really helpful. Jakielou is a really nice lady. She came to my care, explained everything they were going to do with my car clearly and helped me with the shuttle services. More

An Extremely Stressful and Exhausting Experience As a warning to car buyers, I am sharing my extremely stressful experience with Sisley Honda when I purchased my 2018 Honda CRV. I hope reading this w As a warning to car buyers, I am sharing my extremely stressful experience with Sisley Honda when I purchased my 2018 Honda CRV. I hope reading this will help others avoid this unpleasant experience when buying a new car. As a walk-in customer, I was introduced by one of Sisley's greeters to salesperson David Yulo. After test-driving a CRV demo, we started negotiations on the sales price. He asked me if I was trading in a vehicle and I said yes. We both worked on a price which I believed was a fair offer. He asked me for my car keys so that they could take a look at my car to come up with a trade-in amount. He also asked for my driver's license as proof that I was making a serious offer. I initially refused but agreed when David said “definitely yes” to the condition that I will get those back after he presented my offer to the manager. NEVER GIVE THEM YOUR KEYS AND LICENSE. After the first round of offer/counter-offer, I asked for my keys and license but David refused to give those to me and kept badgering me to complete the deal. He held on to my keys, despite my demands, through SIX HOURS of multiple rounds of offers and counter-offers. NEVER LET THEM PRESSURE YOU TO THE POINT OF EXHAUSTION, until you are uncomfortable and disadvantaged. If you have to, call the cops when they make it impossible for you to leave by holding on to your keys and documents. After 6 hours, the manager accepted my original offer. David introduced me to their finance person who was going to prepare the paperwork. Before starting on the paperwork, he offered me a whole slew of extras at additional cost. By then, I was tired, stressed, hypoglycemic (I am a diabetic) that I just wanted to go home. I agreed on some to get it over with. I signed the sales agreement without checking the numbers as I really wanted to leave and trusted that he would honor what we agreed on. NEVER SIGN WITHOUT VERIFYING THAT EVERYTHING MATCHES WHAT WAS AGREED ON. Later that same evening, I reviewed the agreement and noted a minor difference from my calculations. I contacted David Yulo on this and through several emails and phone conversations, he gave two possible explanations for the difference which I both refuted. He kept insisting that the sales agreement was correct and, since it only involved $82, I told him I’d let that go to avoid the additional stress of arguing my point. It was obvious that as far as they are concerned, the customer is not always right and customer satisfaction is not even worth $82 on a $44,000+ car purchase. By this time, I felt that I was pretty much taken advantage of and would have cancelled the car purchase if I could. After a few days, my wife and I went to pick up the new car. David met us and after going through the various features of the car, we went to his office to sign the documents. After signing various agreements, he went through a customer feedback form. On the form was a question on how I’d rate the whole sales experience on a scale of 1 to 10. He had already written a 10/10 for it. I told him I was not going to give him a 10, considering all the stress I went through during the negotiation process plus the sales agreement issue. He insisted that we try to work something out and AGAIN (!!!) would not hand over the keys to the new car. After we asked for the keys several  times, with my voice and stress levels rising, his manager finally told him to hand over the keys. We walked out of there as soon as we had the keys in our hand. I do not know if the sales tactics practiced by Sisley Honda are normal nowadays. Hopefully not; but, forewarned is forearmed. Needless to say, I WOULD NOT RECOMMEND David Yulo or  Sisley Honda to anyone. More