Highbury Ford Sales Limited

Call back Team very pleasant and friendly, was very satisfied with there over all work. Was vwey happy it was still covered by call back. It was just too bad Ca Team very pleasant and friendly, was very satisfied with there over all work. Was vwey happy it was still covered by call back. It was just too bad Canada Ford would not allow to replace the control panel and do the job properly. More

Poor attitude and poor service I bought a 14 Escape Titanium at Summit when we lived in Etobicoke. At 90k the transmission died and was rebuilt under warranty by Summit Ford in Eto I bought a 14 Escape Titanium at Summit when we lived in Etobicoke. At 90k the transmission died and was rebuilt under warranty by Summit Ford in Etobicoke. Not a glowing endiorsement of this vehicle but stuff happens and it was covered by the warranty and that dealer has always been good to work with. I had purchased 2 other Escapes (2011 and 2012) in previous years and got the extended coverage on all 3 vehicles. Taking it in for the routine service was always a good experience at Summit, all fluids topped up, interiour vaccuumed, outside washed, all parts that were in the service agreement were replaced on time, without any issues. Wipers, bulbs brakes, etc. All good, no complaints. A very different experience at Highbury. The vehicle is always messy when it comes back from routine service, not all fluids are topped up, no wash, no interiour clean, just the bare necessities and nothing to make a person think this was a good dealer to work with. Then a wheel bearing went at 114,000km. I've owned a lot of vehuicles over the years. I've driven over 3 million km in a variety or cars and light trucks without ever losing a wheel bearing. The counter person told me I was lucky to get 114,000km out of a wheel bearing. he had been a mechanic and knew this was a good thing!! So now I have to worry about the cost of 3 more wheel bearings going in my low mile 2014 vehicle. I was not a happy camper to be told this. What kind of a customer service person says something like this?? At Highbury Ford I've had to fight tooth and nail to get the brakes re-done even though they are covered under the extended warranty. They finally did the rear brakes but have told me the front brakes are still good and need a millimeter more wear before they can be replaced, even though they grind and make noise everytime the vehickle sits for more than a day. Terrible service and the main reason I will not buy another Ford. More

Good customer service I came in to get my oil change done. The customer service was good and the work was done quicker than I was told it would take. Any work that was reco I came in to get my oil change done. The customer service was good and the work was done quicker than I was told it would take. Any work that was recommended for my vehicle was explained and printed out for me to review. More

Positive experience at Highbury Ford Had my car serviced and was greeted by friendly Ford representatives. Jamie, Trevor and Sean were all helpful and professional. Sean made sure to bri Had my car serviced and was greeted by friendly Ford representatives. Jamie, Trevor and Sean were all helpful and professional. Sean made sure to bring my car right into the garage for my convenience. Jo-Anne, the appointment coordinator always gets me into Ford quickly and at convenient times. Drivers who take me home and bring me back to Ford are easy to talk to and drive safely. Never disappointed after a visit to Highbury Ford. More

good service for oil change Good time for oil change being done, didn't wait long, asked if I needed anything while I was waiting, good people in the service department! Good time for oil change being done, didn't wait long, asked if I needed anything while I was waiting, good people in the service department! More

Great experoence. Great service. Always friendly (Dan) easy to book appointments. In and out in good time. Shuttle available if I need it. Prices are decent. Very help Great service. Always friendly (Dan) easy to book appointments. In and out in good time. Shuttle available if I need it. Prices are decent. Very helpful staff More

Service check July 28th Always friendly service, and usually no waiting for an appointment. Dealer always ready to accept my car for a trade in but I'm happy with what I've Always friendly service, and usually no waiting for an appointment. Dealer always ready to accept my car for a trade in but I'm happy with what I've got. More info at dealership on recalls and overall user comments would be a nice central communication on upgrades to come. Everyone provides excellent friendly service, if you know what you want, some advice (so long as not pressure to buy) might be useful to those unsure if they have a problem or not. I might get cheaper oil change at MrLube or similar but service check by the dealer also has value More

Friendly staff Great bunch of guys that took the time to make sure I was satisfied with the putchase. Owners also took time to have a quick chat about their lineup Great bunch of guys that took the time to make sure I was satisfied with the putchase. Owners also took time to have a quick chat about their lineup and the truck market. More

Very good Andrew is the best He is easy to deal with and is a great boss. Salesman Rob explained the car thoroughly and helped with deal. Thank you Ford and we Andrew is the best He is easy to deal with and is a great boss. Salesman Rob explained the car thoroughly and helped with deal. Thank you Ford and we will see you guys in a the near future More

People at Highbury Ford are very efficient & courteous. They have always been very polite, professional and have always addressed my concerns well. I have always received excellent service at Highbury Ford. They have always been very polite, professional and have always addressed my concerns well. I have always received excellent service at Highbury Ford. I would always recommend this dealership. More