Highbury Ford Sales Limited

Horrible service I recieved and dishonest sales team. I would never trust this business again. I even wrote a review and had the GM respond back telling me to contact him. And he gave me no response back. I would never trust this business again. I even wrote a review and had the GM respond back telling me to contact him. And he gave me no response back. Now I own a car that they will not honor what they said they would. Very poor service across the board. If I ever do buy another Ford it will definitely never be from Highbury Ford. Once they have your money, they just blow you off. More

great service We have been dealing with Highbury Ford for many years and always great experience. Employees dealt with Mike and Jeff.Thank you for making us feel l We have been dealing with Highbury Ford for many years and always great experience. Employees dealt with Mike and Jeff.Thank you for making us feel like family. More

excellent service with excellent employees We enjoyed our interaction with the employees and they worked hard at getting our requests for the vehicle and accessories we wanted. We definitely r We enjoyed our interaction with the employees and they worked hard at getting our requests for the vehicle and accessories we wanted. We definitely recommend them. More

excellent experience the work was done for the price quoted and in the time that was promised I was greeted with professionalism and it was a nice touch that I was greete the work was done for the price quoted and in the time that was promised I was greeted with professionalism and it was a nice touch that I was greeted with my name More

Fantastic Experience Just wanted to say what a fantastic bunch of guys and wonderful experience I had buying my new vehicle! They were so helpful, kind respectful and so f Just wanted to say what a fantastic bunch of guys and wonderful experience I had buying my new vehicle! They were so helpful, kind respectful and so fast. Even our service on the vehicles are great so thank you all so much. More

Poor customer service I booked an appointment for 7:00 to have my check engine light issue assessed and a recall fixed. The store opened 20 minutes late, with no explanati I booked an appointment for 7:00 to have my check engine light issue assessed and a recall fixed. The store opened 20 minutes late, with no explanation as to why. I asked for my car to be ready at 3:30. Having called at 1:00 to check on the progress they had not started the work. At 3:00 when I called back, they could not find person who had worked on it and had not resolved the issue. I ask if I could pick it up and continue the work then the issue was diagnosed. I ended up paying $137 for a diagnostic check that was inconclusive. They said I would need to pay for another diagnostic check if I came back again. They did not even swap the recalled part that it had been scheduled for. I will never return and will tell anyone I know to never go there. More

Warranty work I purchased the aftermarket warranty from Highbury Ford when I purchased my 2010 Silverado at Highbury Ford just over 3 years ago. I just had my first I purchased the aftermarket warranty from Highbury Ford when I purchased my 2010 Silverado at Highbury Ford just over 3 years ago. I just had my first problem with the truck. The repair was completed under the Warranty without question or problems. Thanks More

Good service I took my Escape in for an oil change and an inspection. I had my car back within 45 minutes. All services performed as I asked, I took my Escape in for an oil change and an inspection. I had my car back within 45 minutes. All services performed as I asked, More

Good service by sales person. Vehicle purchased delivered at approximate time and with full tank of gas. I am looking forward to having my Ford Escape serviced at Highbury Ford in Vehicle purchased delivered at approximate time and with full tank of gas. I am looking forward to having my Ford Escape serviced at Highbury Ford in the near future. More

My oil change , I just showed up without an appointment and they were able to do my oil change after their lunch break. The time it took was reasonable and I am ha , I just showed up without an appointment and they were able to do my oil change after their lunch break. The time it took was reasonable and I am happy with the service. More