Highbury Ford Sales Limited

Service Experience I always receive excellent service and continue to use Highbury Ford. My only suggestion would be a car wash. Other dealerships have this and it’s a n I always receive excellent service and continue to use Highbury Ford. My only suggestion would be a car wash. Other dealerships have this and it’s a nice touch to have your car cleaned when it is returned to you. I don’t think it’s a cost issue as I see no difference in what I’m charged at Highbury Ford in comparison with other dealerships that offer this service. More

Great customer service Everyone was professional and friendly from the first phone call to driving my new car home. Jay and Fred were very helpful and went above and beyond Everyone was professional and friendly from the first phone call to driving my new car home. Jay and Fred were very helpful and went above and beyond to make the process seamless and customer friendly. I was greeted promptly and the car selected for me to test drive was exactly what I was looking for. They made me feel like a valued customer. More

service overcharge Highbury Ford charged my elderly parents $167 to change a battery. I called to object and they confirmed a $68 overcharge. It took 6 phone calls a Highbury Ford charged my elderly parents $167 to change a battery. I called to object and they confirmed a $68 overcharge. It took 6 phone calls and 5 days to refund the overcharge to a credit card. More

The Works An issue was found with my brakes .. pads replaced and rotors repaired and serviced in a few hours. Shuttle service was very prompt with friendly dri An issue was found with my brakes .. pads replaced and rotors repaired and serviced in a few hours. Shuttle service was very prompt with friendly drivers . More

recall on my Fusion Then job was done when they said it would be done and in the time frame they said it would take with no unexpected surprises! Then job was done when they said it would be done and in the time frame they said it would take with no unexpected surprises! More

oil change and recall part for ford fusion steering very friendly staff explain exactly what to be done and cost....pleasant waiting area with beverages....would have liked a complimentary car wash afte very friendly staff explain exactly what to be done and cost....pleasant waiting area with beverages....would have liked a complimentary car wash after servicing More

Service was GREAT! Booking was made easy, the service provided was excellent and transportation was provided so that I did not have to step away from work for long. Over Booking was made easy, the service provided was excellent and transportation was provided so that I did not have to step away from work for long. Overall, I would highly recommend them! More

Accessories and Warranty Had our F150 in to have a few items cleaned up that was covered under warranty and had some accessories added. Thrilled with the Ford Service, product Had our F150 in to have a few items cleaned up that was covered under warranty and had some accessories added. Thrilled with the Ford Service, product so far, and the easy no fuss customer care. Thank you Highbury Ford. More

Courteous, vehicle ready when they said it would be, happy My Focus needed some warranty work. I am a senior who lives alone and needs my vehicle so was very pleased when advised I would only be without it fo My Focus needed some warranty work. I am a senior who lives alone and needs my vehicle so was very pleased when advised I would only be without it for approximately 6 hours - wow, someone who actually kept their word! Thanks Highbury Ford. More

Went smoothly Picking our the vehicle was quick and easy. Sales rep did a fantastic job and I felt comfortable with the sale. I look forward to doing business with Picking our the vehicle was quick and easy. Sales rep did a fantastic job and I felt comfortable with the sale. I look forward to doing business with Highbury ford in the future. More