Highbury Ford Sales Limited

what car shopping should be like great all around experience. i really like the salespersons style. not pushy , just answered my questions and showed me what i was looking for. The fi great all around experience. i really like the salespersons style. not pushy , just answered my questions and showed me what i was looking for. The finance fellow was also very good. clearly explained options such as rust protection (which i wanted anyways). the whole experience was really great. More

Service on recall parts We just received a letter from Highbury Ford asking us to trade in our 2011 Ford Escape to get a newer vehicle. Yet last year when I had a recall par We just received a letter from Highbury Ford asking us to trade in our 2011 Ford Escape to get a newer vehicle. Yet last year when I had a recall part to be changed they refused to deal with us as we had not purchased the car there. This was a FORD recall. we took it to Oakridge ford and they were more than accommodating. My son in law was also refused When an older car he purchased had a recall. Although he did not purchase that vehicle there, they have purchased their new vehicles on a regular basis at highbury ford. So because of your less than stellar service, we will only deal with Oakridge ford and although it is further away, it is worth the trip. Darlene and Mike Hankin More

Overall good It was an overall good experience. We were greeted as soon as we walked in And the sales team was helpful in helping us pick the right vehicle for us. It was an overall good experience. We were greeted as soon as we walked in And the sales team was helpful in helping us pick the right vehicle for us. More

Third New purchase Looking forward to the new Edge ,We are hoping the vehicle will be as great an experience as the last two new F150's were!!! Looking forward to the new Edge ,We are hoping the vehicle will be as great an experience as the last two new F150's were!!! More

2019 Ford Mustang GT The staff at Highbury Ford, especially Jay Vitali, the Vitali family and Geoff Chisholm have consistantly treated me and my parents well, as customers The staff at Highbury Ford, especially Jay Vitali, the Vitali family and Geoff Chisholm have consistantly treated me and my parents well, as customers of Highbury Ford for over 30 years now. This is why we highly recommend anyone in the market for a new or used vehicle to visit them. More

In for an oil change In for my first oil change after purchasing my car end of last year....great service and very friendly! The waiting room is very nice if you have to w In for my first oil change after purchasing my car end of last year....great service and very friendly! The waiting room is very nice if you have to wait...coffee, snacks, water, tv.... More

Nice Coffee On time , good coffee, friendly service personnel, service done in a timely manner price was around where i thought it should be . Coffee should be fr On time , good coffee, friendly service personnel, service done in a timely manner price was around where i thought it should be . Coffee should be free. More

Great Customer Service I approached Highbury Ford to buy a vehicle. Free, sales person provided a great customer service . He responded to all the queries and got all th I approached Highbury Ford to buy a vehicle. Free, sales person provided a great customer service . He responded to all the queries and got all the formalities done smoothly. More

Excellent Service Scott our service person was terrific . He took control of our issue and got things rolling right away . Nice to see someone like Scott handling some Scott our service person was terrific . He took control of our issue and got things rolling right away . Nice to see someone like Scott handling some very tough warranty issues. More

Poor service/do not care about you IF YOU ARE READING THIS BELIEVE ME YOU’LL REGRET BUYING A FORD. Highbury Ford Service is horrible, Ford Focus are the worst cars to buy from them. DO IF YOU ARE READING THIS BELIEVE ME YOU’LL REGRET BUYING A FORD. Highbury Ford Service is horrible, Ford Focus are the worst cars to buy from them. DO NOT BUY A FORD! My pregnant wife almost got into an accident because of the transmission issues they know models from 2012-2016 have. Now they want to charge me for taking the car for a test drive so they can see the issues the car has. I had previously sent the car in to fix the transmission problems and they pretty much treated me like I was crazy. “There is no issues with the car” when right before taking it in for service the car shrouded at the lights. Every time I’m taking a ramp to merge into a highway I’m scared this car is gonna stall or someone is just going to hit me. I have warranty on my vehicle up to 120,000km -5yrs. They are basically waiting for my warranty to expire. They know the issues with the car as I’ve sent in 5 times (once at oakridge ford) each time the transmission was fixed only to find that it’s a temporary fix! I had a 2012 Ford Focus and they exchanged it to a 2015 because “the transmission issues were fixed” I went back to the sales person and said “that’s what they told us” seriously!??? He then proceeds me to sell me a car increase my payments to find out that your Ford eco sport is garbage! I don’t even know how you have a 4.1 review but trust is not gonna stay there very long. More