Highbury Ford Sales Limited

Great customer service! Everything was clearly marked on where to stand and what to due to Covid concerns. Felt very comfortable and safe in the service Bay Area. Our vehicle was ready when promised and the where to stand and what to due to Covid concerns. Felt very comfortable and safe in the service Bay Area. Our vehicle was ready when promised and the whole experience went smoothly and efficiently. More

Thanks dad, the service I received with my very first visit was great and staff was very nice and thankable. Grandpa would be very proud. visit was great and staff was very nice and thankable. Grandpa would be very proud. More

Always been a pleasure with the service department. Usually get the time, and appointment the works best for me. Same with any feed back about my f150. Usually get the time, and appointment the works best for me. Same with any feed back about my f150. More

Oil filter change very friendly and polite impressed by the constant cleaning and disinfecting to prevent contact with virus also front line employees wearing a mask wi very friendly and polite impressed by the constant cleaning and disinfecting to prevent contact with virus also front line employees wearing a mask will return More

Always smiling and friendly faces greet you. Helpful and informative staff. Great prices on the best vehicles. Great facility for service, parts and body work. informative staff. Great prices on the best vehicles. Great facility for service, parts and body work. More

Recall They could not work on my car the day it was scheduled. Rebooked and this time they picked up my car and delivered it after recall completed. This was They could not work on my car the day it was scheduled. Rebooked and this time they picked up my car and delivered it after recall completed. This was a pleasant experience! More

Always great to work with. Seamless transaction, transparent with pricing. I would highly recommend the team at Highbury Ford. We have bought a few trucks through Rob. transparent with pricing. I would highly recommend the team at Highbury Ford. We have bought a few trucks through Rob. More

Positive and helpful Scott was helpful, efficient and professional. When I asked a question about parts, he put me in touch with Andrew who called me the next day to tell Scott was helpful, efficient and professional. When I asked a question about parts, he put me in touch with Andrew who called me the next day to tell me that the parts I needed were in stock and ready for installation. More

A misunderstanding clarified I complained about a previous oil change experience when I was there for an oil checkup for oil consumption on my 5.0 litre Ford F-150. I was complai I complained about a previous oil change experience when I was there for an oil checkup for oil consumption on my 5.0 litre Ford F-150. I was complaining that the technicians where not putting enough oil in my engine. When I returned for the follow-up my service advisor Blair had taken the time to write out the Ford service bulletin details for the 5.0 engine for me so I could better understand the factory fix for these engines. I found out that the 8.5 litres of oil that are required for this engine does not register to the full mark on the dipstick and that the factory did not recommend running it at the full mark. I also was able to talk to the technician Andrew and he assured me that he always makes sure he puts in the right amount according to the Ford specs. I am happy to be kept up to date with this techical data as I do a lot of work on cars myself so I am totally interested in the upkeep of my vehicles. Thanks to Blair and Andrew for taking the time to do that and not to be offended when I questioned why they where doing what they where doing. Best Regards, Jim Stark More

The service I had was wonderful. However the thing that I found most odd was the fact that I had to pay a five dollar covid fee? This I found to be over the top of price gouging. I have yet to discover other found most odd was the fact that I had to pay a five dollar covid fee? This I found to be over the top of price gouging. I have yet to discover other places of business that are doing the same. This is not taking place at Walmart or gas companies or other places that I have been during this time. More