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High River Toyota
High River, AB
160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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160 Reviews of High River Toyota
January 27, 2017
God Aweful Experience-Avoid Avoid Gary Seward Same old deals at High River Toyota. Purchased a 2014 Rav 4 (New off the Lot at the time). At the time we purchased as part of th Gary Seward Same old deals at High River Toyota. Purchased a 2014 Rav 4 (New off the Lot at the time). At the time we purchased as part of the package Pre paid Oil changes . That was a mistake! We were told we would get FRONT of the Line service beacuse we have this package. We were also told if we are at a Fast Lube shop that we could simply use the next oil change at the back end of the service agreement. What we wern't told is that these oil changes expire if we skip one ,two or three even if you get them done at a Fast lube type facility.How is that possible ? I message HRT an we are told that we would hear from someone shortly....that was a Month ago.... Seems like the Sales Pitch is just that and Customer service is somewhat of a Myth. More
by Gary
Employees Worked With
Sales / Service
September 21, 2016
Smooth After spending 3 months in the market I decided to give a visit and found my new car. The sale person was polite and helpful, he welcomed us very well After spending 3 months in the market I decided to give a visit and found my new car. The sale person was polite and helpful, he welcomed us very well and showed the numerious vehicles we are interested. While we were looking at the cars he was just standing away and giving us time and space to be comfortable. I really liked their approach to customers, they are open to negotiate and answer your questions. We decided on the vehicle, they organized the loan and I was driving my new car on the other day. Another thing I need to add was the condition of the vehicles. Unlike most of the dealers in Calgary area vehicles are very clean and tidy. Moreover they give another set of floor mats, that was great! More
by inspector
Employees Worked With
Gary Brake
May 20, 2016
Terrible experience I called 1 week ahead to get an idea on trade in value of my car. They gave me an approx value which I said was good for me.I told them over the phon I called 1 week ahead to get an idea on trade in value of my car. They gave me an approx value which I said was good for me.I told them over the phone it was a US vehicle and gave them the mileage in MILES. When I arrived( 1 hr from my home to their lot) there was a piece of paper on the desk with my details written on it. It was clearly marked MILES beside the mileage. For the next 45 mins I test drove and looked at a certain 55,000 dollar vehicle. During this time an appraisal was done on my vehicle and they gave me what I wanted for it. We signed papers and even paid the 2500 dollar deposit. Done deal,right? Wrong! Suddenly they figured out the odometer and guages are in miles. Now they wanted $9000 more! I said I would give $3000 more since it was a mistake( remember they had all info for a week) but still a good deal. The manager wouldn't budge. I made a rash decision(after almost 3 hrs there) and signed for a cheaper similar vehicle only to find out when I got home that it was a rental! They never showed me the carproof while I was there. Now they had me overpaying for a RENTAL at a gently used price. Thankfully I was to go exchange vehicles 2 days later and called to cancel whole transaction. I believe they gave me a good trade in value to get me to drive all the way down there and pulled the rug out from under me! Terrible experience and I will tell everyone to avoid More
by Ken Davidson
Employees Worked With
Charles Biss
October 13, 2015
Not recommended! The only reason I chose them over dealers in Lethbridge and Calgary is due to their aggressive pricing but apparently it was not worth it. The inspect The only reason I chose them over dealers in Lethbridge and Calgary is due to their aggressive pricing but apparently it was not worth it. The inspection done on used vehicles is probably a joke as I drive out of the dealership and the bumper pops out just after a few miles on the highway and wait, pretty soon it starts raining and water leaks through the window. While negotiating the price, I asked them to not include the 2 year warranty which they offer, to which they reply that they don't sell vehicles without warranty and it will be included. I finalize the price and on the day of pickup, I am informed that warranty is not included as I asked for it to be not included. Also, some accessories which were installed on the vehicle at time of test drive went missing at delivery. When asked about them, they refuse outright that there were any and when I pulled pictures from their website of the vehicle, they promise me to send those within 2 weeks but it's been a month and I haven't seen any yet. Overall, it was not worth the time and efforts I had to put in to go buy a vehicle at High River when I live in Lethbridge. I won't recommend this dealership to anyone and can certainly confirm that there is a huge lack of ownership at this business. More
by Anish S
Employees Worked With
any
September 30, 2015
They don't keep the promise . I just purchase 2013 Toyota Sienna Limited. It had scratch on the bumper and dent on the door . When i went to buy it the used car manger said they wi I just purchase 2013 Toyota Sienna Limited. It had scratch on the bumper and dent on the door . When i went to buy it the used car manger said they will take care of it , but after i bought it . He said i never said that . I now just find out the windshield water pump is not working. BE VERY CARE FULL WHEN YOU BUY THE USED CAR OR ANYTHING FROM THEM. More
by Ejaz
Employees Worked With
PET,
September 22, 2015
Stress Free Car Buying Experience Recently purchased a new Camry, everyone was friendly and helpful. We were in a hurry and found that everything we had expected was done in an effici Recently purchased a new Camry, everyone was friendly and helpful. We were in a hurry and found that everything we had expected was done in an efficient and friendly manner. More
by Carolyn
Employees Worked With
Tim Minor
August 26, 2015
Great experience! Pleasure to do business! From start to finish I had a great experience from the salesman to the detailing staff, we purchased a new Tocoma and the salesman worked as hard as h From start to finish I had a great experience from the salesman to the detailing staff, we purchased a new Tocoma and the salesman worked as hard as he could to get we wanted for the budget we had. Lance Preston was great throughout the process. Thank you Gary&Willie More
by Johndoe
Employees Worked With
Lance, Jerry
August 21, 2015
best dealer ship in canada high river toyota is a best dealer ship I ever saw. Their staff, presentation, sales person, (specially Lance Preston ) everyone is really good, f high river toyota is a best dealer ship I ever saw. Their staff, presentation, sales person, (specially Lance Preston ) everyone is really good, friendly and helpful. They gave you best deal. More
by Mandy
Employees Worked With
Lance Preston
July 14, 2015
I purchased a used Chevy Minivan from this dealership. The sales person were very friendly, he offered us coffee and answered all of our questions. He were not pushy like other salespeople. I'll be back n The sales person were very friendly, he offered us coffee and answered all of our questions. He were not pushy like other salespeople. I'll be back next time I need a vehicle. More
by Carguy1312
Employees Worked With
Andres Jolly, service department
April 02, 2015
The best selection of Toyota vehicle with amazing staff! love this location it is definitely worth it. A wide range and selection of Toyota vehicles. The staff are super friendly and they seem super committe love this location it is definitely worth it. A wide range and selection of Toyota vehicles. The staff are super friendly and they seem super committed to there jobs! High River Toyota is definitely a place to start your shopping for a new vehicle! :D More
by Cs777
Employees Worked With
Charles
