Harris Kia

My wife and I saw a Kia Sportage on display at a local mall and really loved the up to date design and features. Upon entering the lot of Harris Kia we were greeted by a well dressed and well spoken sales mall and really loved the up to date design and features. Upon entering the lot of Harris Kia we were greeted by a well dressed and well spoken sales associate who introduced herself as Rachel Roy. We hit it off immediately because of her obvious love of life and great sense of humor. we explained what we had seen and our wishes to see other models. Rachel's knowledge of the products that were available was very impressive and she arranged for the model that we wanted to look into further to be removed from the mall display and arrangements were made for a test drive the following day. The test drive was the most comprehensive and informative we have ever experienced. Every unique feature of this vehicle was demonstrated and explained to the fullest. Upon returning to the dealership we were introduced in the parts dept.to the parts adviser, Noel Lesebvre to discuss the availability of some options we had inquired about. Noel in his professional way looked everything up and had the answer for our needs right there on the spot. We had a trade in so decided to pursue the purchase process further. This is usually one of the most taxing experiences of the car purchase. At this point we fast discovered that this dealership is a working team as we went through the negotiations of car, various options and trade in values. The sales manager,Randy Heller and our sales person Rachel Roy were totally cool through the whole process. I might add that we as the buying customer were not just putting our money on the table with out a lot of questions but at the same time we never felt threatened or pressured. If we would have, we would have walked out and said thank you. After an hour or so we all came to an agreement and as it was too late to complete the paperwork we agreed to meet the following day. We met with Jeremy Allen to review warranty options and make final payment. Jeremy is a very impressive young man. Our experience was so positive. When we went over all the options my wife and I made the decision not to purchase any extended warranties. When I turned Jeremy's work sheet over and said, "we are not going to purchase any extended warranty", Jeremy turned to his computer and started the next process. This was impressive because it told us that we are capable of making intelligent decisions for our self.We engaged in a few more questions while he worked and ended up purchasing a three year extended warranty. We were then escorted to the maintenance department and meet with Kolbi Bryant and made the appropriate arrangement for our first service and was also introduced to the awards program of which we also purchased the Platinum plan. As a matter of note. I made a comment to our sales associate about how professional Kolbi was and Rachel said she had not been with the dealership that long. I say, good catch on the part of the dealership. They obviously attract good people. The car was fully detailed, filled with gasoline and readied for us to drive out of the show room. My wife and I drove home, sat down on the couch and both exclaimed, "that was the best car buying experience we have ever had". More

My husband and I had a bad experience with the service department a while ago and swore we would not go back to Tom Harris Kia even though we loved the car we were driving. Randy Heller, the Sales Manager department a while ago and swore we would not go back to Tom Harris Kia even though we loved the car we were driving. Randy Heller, the Sales Manager, called us to let us know the balloon payment was soon up and to come in and talk over our options. We explained our concerns and he encouraged us to come in because the service problems had been fixed. We were treated like royalty when we arrived and were shown the utmost courtesy by all the staff we met. We ended up driving out in a new 2012 Kia Rio sedan, which we are very pleased with. Both my husband and I would like to thank the Service Manager, Mike House, for taking the time to meet us and assure us that our future servicing would be uneventful. Randy Heller for encouraging us to come back to Kia and give them another try, and making sure we were well treated when we came in. Ryan Czinger, Sales Associate, for his devotion and patience in showing us the latest cars. Jeremy Allen, Finance Manager, for the way he handled the refinancing of the new car, and we would also like to thank Dave Bare, General Manager, and Tom Harris, Dealership Owner, for making time to come in and greet us, making our over all experience wonderful. More

Rachael was very professional and knowledgeable about the Rachael was very professional and knowledgeable about the KIA product. We were thorough in our research and took some time to complete the transact Rachael was very professional and knowledgeable about the KIA product. We were thorough in our research and took some time to complete the transaction to ensure we were purchasing the vehicle that would meet our needs. Rachael was patient and helpful during this process. At no time did she pressure us, but facilitated the delivery of a vehicle that we purchased. We would recommend her to relatives and friends without hesitation. Thanks Rachael! Jeremy was excellent to deal with - friendly and professional. He explained all the options available with the the costs clearly defined. He has a sophisticated, pragmatic approach that makes him a strong asset to his employer. Other employees that we met while at the dealership were also very professional and pleasant to speak to - Mike House - the Service Manager, Teri Wilson, the Parts Manager, and to Salesman Chris Dickson, who washed our old floor mats - thanks - this was above and beyond. Roy Berensten, Sales Manager, thank you for your assistance. More

I purchased a New Kia 28 Nov 2011. The Harris I purchased a New Kia 28 Nov 2011. The Harris Dealership initially portrayed a credible, friendly, knowledgeable and helpful atmosphere. The vehicl I purchased a New Kia 28 Nov 2011. The Harris Dealership initially portrayed a credible, friendly, knowledgeable and helpful atmosphere. The vehicle I purchased had to come from another dealership on the mainland so naturally it took a while to have it delivered. Upon accepting the vehicle the Pre-Delivery Inspection (PDI) checklist was not provided. Reason being the previous dealer had completed the inspection but did not include paperwork with delivery. Harris KIA informed me they had contacted the other dealer and a copy of the inspection sheet would be forthcoming. To date 15 Jan 2012, I have not received the PDI checklist from the Harris dealer. I understand the PDI is in fact part of the $399.00 Documentation / Administration service and the Kia delivery sheet should reflect the date completed; it does not. Given the credible persona of the dealership and in good faith, I foolishly signed the New Delivery Checklist as acknowledgement that I have read, received all and understood the contents of the delivery check list package etc. This may be a moot point to some but it is important to me. A reputable dealer would not let this or any other outstanding responsibility go unattended and therefore I cannot provide this dealership full marks in the Dealer Rater forum. More

It's my first time dealing with a Kia Dealership and I must say these people made me feel very comfortable and like I meant something. I came out with most of what I wanted and done quickly and efficientl must say these people made me feel very comfortable and like I meant something. I came out with most of what I wanted and done quickly and efficiently. Even afterwards they are being so accomodating to me to get everything extra done. They certainly are a great crew there. Thanks for an enjoyable experience! More

I was very impressed by the professionalism and friendliness of everyone that we dealt with in the purchase of our new car(Salesman, Sales Manager, Business Manager, Licensing Agent, Servicing Mana friendliness of everyone that we dealt with in the purchase of our new car(Salesman, Sales Manager, Business Manager, Licensing Agent, Servicing Manager & Staff). They knew what they were talking about, were not aggressive or pushy and worked hard to earn our business at a price that met our expectations. It was a very pleasant experience that I would recommend to others. More

Found our experience in purchasing our "new vehicle" very satisfactory. Staff very friendly and helpful and appeared to be knowledgeable. This is our first KIA so we are not sure yet on the s vehicle" very satisfactory. Staff very friendly and helpful and appeared to be knowledgeable. This is our first KIA so we are not sure yet on the service we expect to receive going forward. So far so good. We felt comfortable and at ease dealing with Chris Dixon. More

Tammy did a great job on her first sale. Understandably nervous, she provided me with a thorough overview of the vehicle and aptly answered some pointed questions. The negotiation of a mutually agreeable nervous, she provided me with a thorough overview of the vehicle and aptly answered some pointed questions. The negotiation of a mutually agreeable price provided her with experience on what I would classify as a hard sale. I was determined to get my price and she was pleasant and patient throughout the process. A great start to a hopefully successful career. Well done Tammy. More

Excellent service. Went to EVERY dealership in Nanaimo. No one was as good as Ryan and Kia. Before I had even said I was interested in buying my new Kia Rio, Ryan went through the entire car with me. He No one was as good as Ryan and Kia. Before I had even said I was interested in buying my new Kia Rio, Ryan went through the entire car with me. He was not pushy or belittling like most salesmen. Great prices. Really listened to me (what I wanted, and what I could afford). I would definitely recommend Ryan and Kia to everyone. More

Our experience on the purchase of the new Kia Soul was great! Rachel and Chris are very knowledgeable and answered all my questions. Rachel walked us through everything we needed to know about the car a great! Rachel and Chris are very knowledgeable and answered all my questions. Rachel walked us through everything we needed to know about the car and introduced us to the parts and service staff. Jeremy made the financing easy and provided us with many options on the purchase. This has been the most pleasant car purchase we have had. More