Harris Kia

My experience with Harris Kia was by far the best experience anyone could ask for at any car dealership. We all know car shopping can take time and being a mom to a 15 month old son – I already had m experience anyone could ask for at any car dealership. We all know car shopping can take time and being a mom to a 15 month old son – I already had my hands full. Wednesday November 28th- I went to the Harris Kia website, browsed around their inventory and sent off a quick email to them. Not a word of a lie, within minutes I received a phone call from Rachel. We were able to book an appointment which best suited my schedule, over the phone she sounded polite and eager to help. Thursday November 29th- I meet the lovely Rachel, and we looked at both the Kia Rio sedan and hatchback to figure out which one would best suit my needs. Took it for a test drive and I was feeling pretty good about the car, not once did I ever feel pressured into making a decision. Rachel made me feel very comfortable and relaxed, she kept the experience enjoyable and relaxing never once making me feel as if I was being forced into a purchase. After meeting with the Jeremy we went over my options on leasing and financing and Jeremy was very clear on giving me details on both and make sure the information was well understood. Jeremy was honest, friendly and also easy to talk to, he gave his opinions on both options and what he felt would be my best choice. Jeremy was prompt with letting us know we got approved, he seemed just as excited for us as we were. Friday 30th- I choose a color that they didnt have at the nanaimo dealership but had in Victoria to my surprise without my commitment to the purchase they had arranged to get the color I had wanted. Rachel was very patient with me as I made sure the Rio sedan had the room I was wanting and as I took it for my final test drive just. The car was still needing the undercoating so I wasnt able to drive it home that night, in a our talks Rachel had got it out of me that my birthday was that saturday. Saturday December 1st- we had made arrangements for me to pick up the car at 4pm giving the undercoating time to cure, which I now believe was just to buy Rachel a little time while she planned a birthday surprise for me. Upon arriving at the dealership I had no idea that the incredible staff was waiting in the entrance for me to greet me and sang me happy birthday. The car was presented to me with balloons and a few gifts in which I was very thankful for. Rachel and I went over the entire car once more and she kept it very exciting and made this car shopping experience a positive experience for me. My Kia experience was the best Ive had at a dealership, the team made me feel welcomed and comfortable. They gave me the impression they were just as excited to see me in a new 2013 Kia Rio as much as I was to be in one. I will highly recommend to anyone that they give Kia a try and can promise that they wont be disappointed in the product and delivery of service from the Harris Kia staff..... thank you so much Rachel and Jeremy PS- did I mention I won the trip to Vegas!!!! WHOOOOO More

A very positive experience. All employees involves went above and beyond to ensure that our first experience there was great. Very happy with the customer service and with my 2013 Kia rio. above and beyond to ensure that our first experience there was great. Very happy with the customer service and with my 2013 Kia rio. More

Thank you Ahmed and Jeremy and the Harris Kia service team, I would like to thank you for your excellent service. I usually have high anxiety when buying a vehicle, but Ahmed, Jeremy, and the Harris team, I would like to thank you for your excellent service. I usually have high anxiety when buying a vehicle, but Ahmed, Jeremy, and the Harris team quelled those fears with a friendly no pressure sales approach. I appreciated the amount of time spent answering my questions (and there were many) and your detailed explanations of all the fine print and financing details. I felt like I was making a deal with my brothers (which is high praise). I truly valued your high quality customer service and would recommend your team to anyone. Sincerely, Kim More

Right from entering the show room door I never felt pressured. The attention I received was more than expected and everyone I dealt with was very friendly and accommodating . I would refer this dealers pressured. The attention I received was more than expected and everyone I dealt with was very friendly and accommodating . I would refer this dealership to all my friends and family. I will definitely deal with Harris Kia again. They have earned my trust. Way to go Team Harris Kia. All dealerships should take customer service lessons from these guys. Cheers. Brian More

I hate buying and selling cars however, I was pleasantly surprised at Kia in Nanaimo. Christine was so enthusiastic and I actually enjoyed the experience and the price was very competitive. All the staff surprised at Kia in Nanaimo. Christine was so enthusiastic and I actually enjoyed the experience and the price was very competitive. All the staff we met including the manager were extremely friendly and you felt part of their family. The other dealers I went to before Kia have a lot to learn. That is why I have given a top rating to this dealership. More

Outstanding buyer experience. Your dealership and staff are 10/10. All positives from this buyer,fair price given for trade with an explanation on How price was established. Rachael Roy is a sales person are 10/10. All positives from this buyer,fair price given for trade with an explanation on How price was established. Rachael Roy is a sales person far exceeding any expectations I have had in previous purchasing experiences. Jeremy Allen is a very knowledgeable finance person with customer satisfaction a priority .His outgoing personality and friendly smile made the experience very positive. Randy the sales manager was professional and honest and displayed a sincere interest in making the buying experience an enjoyable one rather than the dreaded new car purchase experience in the past. We would highly recommend your dealership and staff and look forward to continued dealings with your service department. More

Our first Kia was a Spectra 5 that we bought in 2007 and we have been happy Kia customers ever since then. After our family started growing, we were thinking about buying a bigger car. We had a look at a Ki we have been happy Kia customers ever since then. After our family started growing, we were thinking about buying a bigger car. We had a look at a Kia Rondo in January 2012, but the timing wasn't quite right for us back then. After taking our Spectra in for a service in October of 2012, Christine drove us home and on the drive told us about the great deals on Rondos that were available. So, one weekend we dropped by the dealership and noticed that they had a similar Rondo in stock than the one we had looked at in January. Christine took us for a test drive and answered all of our questions. This time around everything came together and we decided to buy the Rondo. Christine went out of her way to help us, going so far as playing with our two year old toddler and keeping him occupied while we were dealing with the paperwork. RJ handled the financial details and they both stayed an hour after closing time to make sure we were settled in our new Kia. An unfortunate mistake did happen in the financing department, but Dave Bare and Randy Heller made sure that we were more than compensated for this mistake. Dave also made sure to tell us that measures have been put in place to ensure that it never happens again to anybody. I can honestly say that the folks at Harris Kia do value their customers and they proved this to us in a number of different ways. Thank you Harris Kia, we will be back! More

I bought my Sorento SX a year ago from Harris Kia. Since then, all my experiences with the service department are excellent. Especially Mike House is a very experienced and accomodating Manager. I actually then, all my experiences with the service department are excellent. Especially Mike House is a very experienced and accomodating Manager. I actually feel like at home when I come in for my regular service. Also, Kolbi is very nice,she has always a friendly smile on her face. But the whole staff seems to be very happy, friendly and really motivated. I only can recommend this dealership to others. I for sure will purchase my next vehicle from here again. As for the Sorento, I love this vehicle and definitely will stick with the same model once I decide to get a new one. Thanks again....Herb Schwan More

A pleasant and informative experience throughout, from the moment i walked in for service on another car, to the buying of a new one. Highly professional, highly recommended, exceptional in all areas. the moment i walked in for service on another car, to the buying of a new one. Highly professional, highly recommended, exceptional in all areas. More

I had went to the Kia dealership in town and was not very happy with the service or price. I decided to try the dealership upisland (Nanaimo). When I first met Christine I had told her that September was th happy with the service or price. I decided to try the dealership upisland (Nanaimo). When I first met Christine I had told her that September was the month I was able to purchase a car. Living in Victoria, I was able to talk to Christine and let her know what choices I wanted for a vehicle. She was able to get the vechile I wanted and all the choices I request in couple of days. I am very pleased with my 2013 KIA Soul. The service given from Christine and the rest of the team was excellent. They were very friendly and accomatdating. I want to esprcially thank Christine for staying for the whole time through the buying process and also going through the vehicle at the end. I love my new car. Thanks Christine! More