Hal Wright Chevrolet Cadillac GMC Buick

I have been a satisfied customer for over 20 years. I bought my last two cars here. As repairs become necessary over the years, I have always found the service department to be excellent. Problems ar I bought my last two cars here. As repairs become necessary over the years, I have always found the service department to be excellent. Problems are fixed fairly quickly and correctly. I especially want to acknowledge John & Rick, the service advisors, who do a great job. More

Only getting a one star rating because they don’t have a Only getting a one star rating because they don’t have a zero star This dealership is got to be the worst in the world I do business here on a reg Only getting a one star rating because they don’t have a zero star This dealership is got to be the worst in the world I do business here on a regular basis. On my 2017 sierra had back several times never did correct the problem , had my 2018 Sierra in there for transmission issues at 30,000 K after repair has exhaust leak a new rattle , Took my 2018 Camaro in for oil change never did the oil change told me not to worry about it i’ll do it next time it’s in , next time we were in almost 2 hours to change oil Service department Will straight out lie to you also had a sign posted in service department if you did not buy your car here do not bring it here for service . I filed several complaints with GM . I do not recommend anybody goes to this place More

Very rude and ageist, terrible management My boyfriend bought a brand new 2018 truck last year, they were great at the start but became increasingly difficult over time and across different vi My boyfriend bought a brand new 2018 truck last year, they were great at the start but became increasingly difficult over time and across different visits for service. My boyfriend noticed a dent around the back wheel that had obviously been covered up with paint. The only two places he had left the truck around that time was the dealership and when he got it under coated. The under coating place does not carry automotive paint at all so he ruled that place out. He went to the dealership and explained his situation, did not accuse them of any wrongdoing but asked if management could look into and ask around to see if anyone knew anything about it or if there may have been cameras. They said okay, and said they would get back to him a few days later. When he went back, the owner straight up accused him of damaging it himself and blaming the dealership to get a free fix, saying that he was just trying to take advantage of him since my boyfriend (21) was a kid and trying to pull one over on the dealership. Keeping in mind that he bought his truck there, took it there for all of it’s maintenance, bought winter tires there, etc. He was beyond rude and and treated my boyfriend terribly, after he had spent so much money there. My boyfriend did not accuse them even once, and was nothing but respectful to them. He has not returned since, and has found other dealerships that have much better customer service and decent manners. I would not recommend this place to anyone. More

Terrain rusted out after 7 years and is now simply scrap A car should last more than 7 years. I started having rust on my 2012 Terrain 5 years ago and holes developed on the underside. I fixed some and put i A car should last more than 7 years. I started having rust on my 2012 Terrain 5 years ago and holes developed on the underside. I fixed some and put in a new rocker panel and then started to hear clunking while driving. My (nonGMC) mechanic put it up on the hoist and said OMG... the chassis was coming away from the axle and it was unsafe to drive. Complaints to the dealership... they came back saying sorry, it was outside of the warranty period. My car is simply scrap. A car should last more than 7 years. More

3 trips - 12 hours waiting - problem fixed, causing another I took my car in since there was a computer glitch - the temperature reader on the screen and part of the steering controls weren't working. The firs I took my car in since there was a computer glitch - the temperature reader on the screen and part of the steering controls weren't working. The first time it went in, they did not have a courtesy vehicle available so I waited in the waiting room for 5 hours in a Saturday. They said the problem was fixed, but as soon as I made it to the car in the parking lot I saw that it was not fixed. Immediately I went back in and booked a new appointment, and spent another 4 hours two Saturdays later, again without a courtesy vehicle, later to be told they needed to order a part in. 6 weeks later I took the car back in (this time with a courtesy vehicle from Dodge across the street) and the issue was fixed. However, right after this got done I tried to use the remote starter and it set off the alarm. This remote starter is an after market piece that the dealership I purchased the car from put in. Since it was an aftermarket item they refused to look at it, even though it only screwed up after they touched the car. Even went as far as calling it a coincidence after they spent 14 hours messing around with the electrical in my car. a) Very long wait times, with no courtesy vehicle, except the last time from Dodge, b) Had to bring in the car 3 times to be fixed, c) Messed with my electrical and now my remote start does not work, and refused to fix the issue. More

I would not recommend I tried to have someone contact me via the webpage and no one contacted me. So, eventually I called in. I was able to talk to someone who said that he I tried to have someone contact me via the webpage and no one contacted me. So, eventually I called in. I was able to talk to someone who said that he was.going to draft a quote for me and didn't. So, I called in again and requested the quote again. Nothing was ever sent. I needed to purchase a vehicle; I had full intentions of purchasing the Equinox. But I won't now. I wish things had been different - but I guess everything happens for a.reason. More

These guys are fantastic I am a female of about 30 years old. These guys treated me fairly and equally. I would highly recommend them to all people! I don't know who these oth I am a female of about 30 years old. These guys treated me fairly and equally. I would highly recommend them to all people! I don't know who these other commenters spoke to, but it most certainly was not the guys I dealt with!! I will most certainly continue to deal with Hal Wrights for all future purchases More

Friendly-will go back. We have had our car for over 3 years now. The dealership has always been good. A couple of times the wait has been pretty long for a standard oil ch We have had our car for over 3 years now. The dealership has always been good. A couple of times the wait has been pretty long for a standard oil change, but I understand businesses can get busy. The service staff are always friendly, and will drop you off at work. The last time they even dropped my car off for me. The car itself has been good as well. I had always bought foreign, and gave GM a try. No issues in 3 years, and overall happy. I'll go back, but will do the same thing I did the last time(shop around and get the best price). As long as they match the price, I will stick with them. More

Needs a new business manager Anyone interested in purchasing a used or new Chevrolet or GMC, AVOID the Owen Sound dealership AT ALL COSTS unless of course you like being treated l Anyone interested in purchasing a used or new Chevrolet or GMC, AVOID the Owen Sound dealership AT ALL COSTS unless of course you like being treated like a 10 year old who's business means absolutely nothing to anyone working there. I was on my final stages of purchasing a new vehicle. Everything seemed great with the salesmen until I met the business manager who had ZERO customer service skills, was pompous, informed me of how long he's been working in his position ( like I give a s***), and treated me with little to no respect or appreciation. Upon bringing in a piece of evidence proving that I was a student in order to have the GM student discount applied to my purchase, I was asked by the business manager whether that was all I needed to speak to him for. I answered yes and he proceeded by gesturing a "shew" or "go on" signal with his hand, basically telling me to get out of his office like I wasn't somebody about to pay his weekly earnings with the purchase I thought I would be making. This belittling gesture coupled with his lack of customer appreciation was the deal breaker. I made a trip to Mike Jackson's GM where I was treated MUCH better by all staff than my previous experience at Hals. Had my purchase completed in less than 4 days and was in my new vehicle which I am very satisfied with. More