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Gus Brown Buick GMC

Whitby, ON

4.8
280 Reviews

1201 Dundas St E

Whitby, ON

L1N 2K6

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280 Reviews of Gus Brown Buick GMC

May 14, 2024

Prompt professional Polite easy to talk to . .. Clean reception area with washroom & hot coffee & tea good communication from personal who take calls .. efficient & Pleasant to deal with 🙊🙉🙈 More

by GWM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
May 14, 2024 -

Gus Brown Buick GMC responded

We're delighted to know you enjoyed the professional and efficient service at Gus Brown Buick GMC. It's great that our amenities added to your positive experience! Thanks for sharing this review with us.

May 13, 2024

dave was a asset to the dealership polite and efficent and a pleasure to do busines with and is a asset to the dealership More

by ted-norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dave
May 14, 2024 -

Gus Brown Buick GMC responded

We're delighted to know that Dave provided you with efficient and polite service at Gus Brown Buick GMC. We appreciate your kind words—they mean a lot to us!

May 10, 2024

We have always received great and cost effective service at Gus Brown over the years and this visit was no different. I trust my GMC Sierra Denali with the team. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave and Sergio
May 10, 2024 -

Gus Brown Buick GMC responded

Chris, we're so glad to know that you trust our team at Gus Brown Buick GMC with your Sierra Denali. Thanks for being a loyal customer and sharing this positive feedback with us!

May 09, 2024

The service excellent all work done on car was explained by technician before work was done and cost also would use Gus Brown for any future work we are very satisfied More

by lucygervais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
May 10, 2024 -

Gus Brown Buick GMC responded

Lucy, we're glad to know you had a positive experience with our team at Gus Brown Buick GMC. We appreciate your trust in us for future work and look forward to serving you again!

May 07, 2024

Dave is great. He always does an excellent job on my vehicle. I trust him to always do an excellent job. More

by H. Graham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
May 07, 2024 -

Gus Brown Buick GMC responded

We're delighted to know that Dave has earned your trust with his excellent work on your vehicle at Gus Brown Buick GMC. Thanks for sharing this positive feedback!

May 07, 2024

Upon learning that the vehicle did not have heated seats & steering wheel, I still proceeded with the purchase. However once I arrived at the Dealership from an 8 hr drive, I then noticed the truck did not More

by reharris2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Robert Harris
May 22, 2024 -

Gus Brown Buick GMC responded

I'm really sorry to read about your experience. I assure you we would never intentionally mislead one of our guests, and it's disappointing to learn we've left the wrong impression. I'd appreciate a chance to speak with you directly so we can better understand what happened and work towards resolving these issues for you - please reach out when convenient. Thank you, Pat O'Connor - Sales Manager - 905-668-5846

May 22, 2024 -

reharris2014 responded

Thanks for responding Pat. I'm retired so really no schedule; let's work around your schedule and have you call me when the time works for you. My number is in the file with Robert Harris

May 05, 2024

I have been a customer at Gus Brown for many years and from Ron Sorley in Sales to Dave Mitchell in Service, this dealership is excellent! We just recently bought two new vehicles ( Envista) and (Sierra E More

by Chris Kellestine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Sorley
May 06, 2024 -

Gus Brown Buick GMC responded

Chris, it's great to know that you've had consistently positive experiences with Ron and Dave at Gus Brown Buick GMC. We're glad they could assist in your recent purchases of the Envista and Sierra Elevation!

May 03, 2024

Hello. Our experience dealing with Sergio, our service advisor at Gus Brown was Stellar. Dealing with Sergio was amazing. We have had many interactions More

by Trash Connections Inc
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
May 03, 2024 -

Gus Brown Buick GMC responded

We're delighted to know that your experience with Sergio at Gus Brown Buick GMC was exceptional. His dedication and professionalism are indeed commendable! We understand how crucial it is for businesses like yours to have reliable vehicles, so we're glad he could arrange a suitable replacement during the wait. Thanks for sharing this wonderful feedback!

May 03, 2024

Great customer service. Always knowledgeable and timely. I don’t dread taking car in for service More

by Eroblin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Mitchell
May 03, 2024 -

Gus Brown Buick GMC responded

We can't thank you enough for the excellent review of Gus Brown Buick GMC, Eroblin!

May 02, 2024

Very professional and friendly. Answers your questions frankly without any hidden agenda. I find them trustworthy. More

by Jean.laval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Autumn & Chris
May 02, 2024 -

Gus Brown Buick GMC responded

Jean, we're glad to know you found our team at Gus Brown Buick GMC professional and trustworthy. We always aim for transparency with our customers. Thanks for the review!

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