Guelph Volkswagen

My family and I have now purchased two vehicles from this dealership and had nothing but positive experiences. Jayden is an knowledgable, ethical, and kind sales person! Everyone at the dealership went above dealership and had nothing but positive experiences. Jayden is an knowledgable, ethical, and kind sales person! Everyone at the dealership went above and beyond to ensure a seamless sales process with both of our vehicle purchases. More

Recent vehicle purchase was simple and easy. Would recommend. I love my new car! Thanks guys! Would recommend. I love my new car! Thanks guys! More

Guelph Volkswagen View all Guelph Volkswagen 4.3 (908) Volkswagen deale Volkswagen View all Guelph Volkswagen 4.3 (908) Volkswagen dealer in Guelph, OntarioClosed Overview Services Reviews Photos By owner About Reviews from the web DealerRater 2.3/5 46 reviews Reviewsii.com 4.4/5 97 reviews Unhaggle 4.1/5 52 reviews Google review summary 5 4 3 2 1 4.3 (908) All test drive25 jetta20 sales manager14 job13 +6 M Kat Google should make it possible to give negative reviews. Guelph VW would 100% be getting a negative review from me. … More Rahaf Almoallim 1 review 3 months ago I had an exceptional experience with the service department at Volkswagen in Guelph. James Gill went above and beyond, displaying remarkable support and respect throughout the entire process. His calm and professionalism ensured that … More 1 Guelph Volkswagen (Owner) a month ago Dear Rahaf, Thank you so much for your glowing review! We are thrilled to hear about your exceptional experience with our service department and James Gill in particular. It's wonderful to know that James's support, professionalism, and calm demeanor made your visit smooth and efficient. We truly appreciate you making the drive all the way from Hamilton to Guelph, and we're delighted that the service you received met your expectations. Your kind words and recommendation mean a lot to us and to James. Best regards, the GVW Team Rajko Platisa 1 review 3 days ago New Beware of Service pertaining to repairs of electronic components on your vehicle under warranty. Ensure they see what doesn't work; don't trust on your verbal description only as it could turn into unjust charges; 1 Guelph Volkswagen (Owner) 3 days ago Dear Rajko, Thank you for sharing your feedback with us. We’re sorry to hear about your experience and understand your concerns regarding the service of electronic components under warranty. We always strive to provide clear and transparent communication with our customers. Ensuring that any issues with your vehicle are thoroughly inspected and verified by our technicians is a priority, and we regret if this wasn't fully communicated to you. We appreciate your advice to others, as it helps us improve our processes and better serve our customers. If you would like, please reach out to our Service Manager James Gill (519-824-9150). We're here to ensure your satisfaction, and address any issues you have encountered. Thank you for bringing this to our attention. Best regards, The Guelph Volkswagen Team Stephanie Marinac Local Guide·26 reviews·4 photos 9 months ago I can not sing the praises enough over the amazing service I've gotten from Phil and Ron. After buying a car I couldn't afford last year they where able to help me trade in and get me into another Beetle that suites my lifestyle way better. … More Photo 1 in review by Stephanie Marinac M Kat Google should make it possible to give negative reviews. Guelph VW would 100% be getting a negative review from me. This review is specific to the Service and Parts department. If you want parts this calendar year, don’t go here. Go literally ANYWHERE else. Especially if you choose to have quoted work done by another qualified mechanic for considerably less. I was quoted out well over $5000 in repairs. When I asked how long it would take to get the parts, I was told within a week. That was the end of JUNE. It is now almost the end of AUGUST and I have put 300km on that June oil change, spent hundreds of dollars on rental cars and extra home delivery fees because altho the parts have been ordered (over a month ago), the parts department at Guelph VW just cannot seem to get their xxxx together. Excuse after excuse. Any other VW dealership can obtain the parts required to do the repairs within 1 week - I have called around. Yet Guelph VW seems to want to prolong the process. My patience has worn thin. Extremely unprofessional for a service department to purposely delay parts for people who need their vehicles, even when they opt to have the work More

Would like to make it very clear that Gabriel is a great salesperson. He assisted us in narrowing down our vehicle selection for THREE family members (2 new VW SUV's and 1 used). We were ready to purchase w salesperson. He assisted us in narrowing down our vehicle selection for THREE family members (2 new VW SUV's and 1 used). We were ready to purchase within a few hours of shopping with them as he was very knowledgeable, friendly, and really understood what we were all individually looking for in our vehicles. As we were buying three vehicles we thought it would be fair to ask for a deal. Unfortunately, the Sales Manager, who Gabriel had to report to for each and every request, was not willing to budge and didn't come out to chat with us - making the process extremely long, tiresome, disrespectful, and a complete waste of time. It felt like we were on an episode of "Deal or no Deal" but the banker isn't willing to make you ANY deal! They will throw in a optional maintenance package - valued at $585 or thereabouts - which will get you a few "free" oil and filter changes - done by VW only, and imagine what their cost is on that service! I'm sorry Howie, "NO DEAL!" Needless to say, we will not be purchasing our vehicles from this dealership. Upon finding this site and their other negative reviews, we now understand why our experience was what it was. It's unfortunate to be fellow business owners in Guelph and to have to take our business outside of the City to find our cars. We were planning to purchase more vehicles for our family and employees, however they will not get any future business from us. We don't write reviews often, if ever, but my husband called to speak with Gabriel to let him know how much we appreciated his time and attention. We unfortunately will not be supporting him on this transaction, to no fault of his own, but wish him well and hope that the Management team can make some changes that can lead to more positive customer service interactions and sales. More

Misleading and dishonest dealership. Terrible greedy sales manager who doesn’t care about losing a sale and didn't honour our handshake agreement about my trade value from a few months e Terrible greedy sales manager who doesn’t care about losing a sale and didn't honour our handshake agreement about my trade value from a few months earlier. I waited 10 months to get this new GLI and was very disappointed when we couldn't come to a fair and reasonable arrangement. Worst dealership experience since the last time I bought a new vehicle. More

I found a car I was interested in on their website and called to inquire. Ended up speaking with Angel who informed me the car was available so I told him I was interested and I was on my way. I live out called to inquire. Ended up speaking with Angel who informed me the car was available so I told him I was interested and I was on my way. I live out of town and it's 2 hr drive so I had Angel confirm that they would not sell the car to someone else before I got there. Sure enough when I arrived he told me the car was already sold to someone else. The sales manager gave me 2 prepaid credit cards for compensation for my wasted time and gas. When I tried to use them they were declined. They are not only dishonest but they tried to pay me off with unusable cards. More

I purchased a new Tiguan from this location. The staff were friendly and informative which make the process seamless and easy. The staff were friendly and informative which make the process seamless and easy. More

I was at Guelph Volkswagen to get a used car. Sale rep Angel Vega was super friendly, kind and helpful. Sale rep Angel Vega was super friendly, kind and helpful. More

Went to look for a used vehicle, found a Golf at Guelph VW. Negotiated a price, agreed to it and signed an intent to purchase, only to be told by the assistant manager the vehicle had been sold by the mana VW. Negotiated a price, agreed to it and signed an intent to purchase, only to be told by the assistant manager the vehicle had been sold by the manager that morning while he was at home on his day off to a loyal customer. The assistant manager just handed back our credit card and the salesman never returned. We were just left there wondering what just happened. If indeed, it had been sold six hours earlier, why was nobody notified and why was it still on the lot? I’m doubtful of this story because a couple of hours later, we drove by and the vehicle was back on the lot in the front row. I would not recommend this dealership, I believe they negotiated in bad faith, realized they didn’t like the deal they were getting and decided to fabricate a story to get out of it. More

I am a multiple time service client. I have been over sold on work required ( fluid change and tires ) I have taken my vehicle in for an obvious fluid leak only to be told No Trouble F I have been over sold on work required ( fluid change and tires ) I have taken my vehicle in for an obvious fluid leak only to be told No Trouble Found ( I paid for their time ) This is despite two occurrences at the same dealer to top up the fluid. The are eager to sell but questionable on service More