Guelph Volkswagen

Everytime I deal with Guelph VW, I can't believe the standard of service. They go above and beyond!!! Tim Stack is amazing!!!!! standard of service. They go above and beyond!!! Tim Stack is amazing!!!!! More

Even though Andrew D. was very nice and polite, Whoever sales manager was on Oct 21/21 . They are very tight and not competitive on trade ins, So please go else where if have trade ins as they are on low sales manager was on Oct 21/21 . They are very tight and not competitive on trade ins, So please go else where if have trade ins as they are on low side compared to others. They would not go up another $1000 on my trade in or offer more discounts on car. So I would not recommend . Went elsewhere and got $2500 more then i was offered at Guelph. More

Andrew and Iva took care of all my needs and made my whole experience amazing. I would 100% recommend Guelph Volkswagen to anyone! I would also recommend you ask for Iva she very nice and easy to deal w whole experience amazing. I would 100% recommend Guelph Volkswagen to anyone! I would also recommend you ask for Iva she very nice and easy to deal with throughout my whole process!! More

Iva from Guelph Volkswagen did a fantastic job getting me into my 2019 GLI. She made my trade in easy and answered all my questions and concerns quickly. The finance manager is also great and responded to al into my 2019 GLI. She made my trade in easy and answered all my questions and concerns quickly. The finance manager is also great and responded to all my questions I had during the week before delivery fast and thoroughly. Great dealership! More

We have purchased at leastb6 vehicles from Guelph VW, and everytime the transaction is easy and trouble free. Would highly recommend. Now,even my kids are shopping here for their cars. everytime the transaction is easy and trouble free. Would highly recommend. Now,even my kids are shopping here for their cars. More

First service with them they failed to put locknuts back on then denied they were ever there. Next service did our brakes. Knocking sound after. Took it back 3 times to find source. Loose bolt after first on then denied they were ever there. Next service did our brakes. Knocking sound after. Took it back 3 times to find source. Loose bolt after first service. In the meantime charged us $1500 to fix things in order to solve the problem. To add insult to injury they returned my car with the case for the battery missing. We took it to VW because we assumed it was the best place to go. I feel that they are on the same level as Costco or Canadian Tire. Truly disappointing. Sue who is the acting Service Manager is the only person there who managed to get things done. More

Worst Experience EVER!!! My sister is looking for a new Worst Experience EVER!!! My sister is looking for a new vehicle. Since she doesn't know what she wants (car / SUV or brand) I suggested we just vi Worst Experience EVER!!! My sister is looking for a new vehicle. Since she doesn't know what she wants (car / SUV or brand) I suggested we just visit various car lots to test drive, get pricing and then she can make an educated decision on what is best for her. Guelph Volkswagen was the first stop. I was honest with the sales rep on what we were doing and letting him know this was the first car she is testing. After taking the car for a drive, we asked for pricing. This is where things went horribly wrong. The sales rep was trying to pressure her into signing for a vehicle without even seeing the price of the car. He said he wanted her to sign saying that if he provided a good price she would buy the car today. I was so angry at that high pressure sales tactic and told him it was so inappropriate to try and pressure a person into a sale especially when he knows we didn't know what vehicle would be right for her (car or SUV). I was even more angry when the sales rep left to talk to his manager and the manager came out defending this type of sales tactic. Keep in mind at this time we haven't even seen pricing. I asked for price comparisons on three different trim levels - again so she could make an educated decision on what was best for her. After the manager tried defending the tactic, I was so angry that I finally grabbed the price sheet, handed it to my sister and said let's go. I told the manager - you just lost a sale. Sadly, the only price they provide was of course, the highest trim level. How unprofessional. They didn't want her to go anywhere else, they didn't give her the price comparisons she asked for, and was trying to pressure someone into buying something that may not be right for the customer. We felt they had zero interest in the customer, they were only concerned with making the sale. Their excuse was because she wasn't from Guelph. That's right, she hasn't moved here YET!!! Me being from Guelph - I would never deal with someone who treats a customer like this. Good to know that not all new car dealerships in Guelph have such tacky sales tactics. After leaving Volkswagen, we went to other brands, test drove a few vehicles, got pricing on all variations possible and the sales reps simply said, when you are ready to make a decision, I'm here for you. Give me a call anytime. Exactly how a customer should be treated. All I can say is the Volkswagen team were totally unprofessional and displayed that they don't care at all about the customer's needs. They only see dollars!!! . More

Misleading and dishonest dealership Terrible Sales Manager; doesn’t care about losing a sale. Pleasant but inexperienced salesperson who has to run back to his Manager on every little t Terrible Sales Manager; doesn’t care about losing a sale. Pleasant but inexperienced salesperson who has to run back to his Manager on every little thing.. Do not follow up on what they offer. Worst dealership experience ever. More

Treated despicably for warranty claims Long story short, I've been run around and treated horrendously by this dealership when it comes to service issues. I purchased a ~$1700+ extended war Long story short, I've been run around and treated horrendously by this dealership when it comes to service issues. I purchased a ~$1700+ extended warranty option (the in-house Volkswagen Assurance Premium) on a certified pre-owned Golf from Orangeville Volkswagen, but live in Guelph and therefore come to VW Guelph for my service issues. All of my experience has been with the service department and service issues, and not the sales department. I have spent probably 40+ hours, taken several days/half-days off work, and brought my car in at least a dozen times simply trying to resolve a few relatively minor issues with the vehicle. Every single time, without fault, the dealership has claimed that whatever the issue is, it is not covered by the "bumper-to-bumper" full extended warranty that I bought. The reasoning and excuses behind this have been different every time, which I will go into in detail. The first issue I had was with the keys not working at a range of more than ~5 ft, sometimes as close as 1-2 feet. I ended up coming back to VW Guelph probably 5-7 times for this issue alone. Every time they tried to charge me a "diagnostic fee" that I had to sign off on before they would even work with me. I only avoided this when I stood my ground and said that was despicable, and ridiculous, as I'm coming back in regarding the same issue. They also insisted this was not covered under my warranty for a number of reasons, ranging from the fact they can't produce a fault code, telling me the key range was normal and the range on these keys varies from car to car, etc. They had the nerve to continue saying this even after they themselves tested the keys and at one point couldn’t even get the keys to work while standing right next to the driver’s door. After months of bringing the car back, having to argue to avoid paying diagnostic fees every time, the issue was resolved by replacing the antenna unit (for which they tried to charge me for again, to which I had to stand my ground before they said they would do a favour and eat the cost - how nice of them…). I then had the same headache with three other issues: the automatic function on the front windows would never work, the entire layer of glass on the passenger side mirror fell off and smashed on the ground when I unfolded it, and the driver’s side dust shield came loose while driving on the 401, and started rubbing on the inside of the tire. The windows issue went similar to the keys, multiple times bringing it in, multiple failed attempts to fix it, multiple attempts to explain how it isn’t covered and they won’t do anything under warranty, until it was finally fixed by a simple replacement of the window motor. Again, attempts to charge me diagnostic fees, and to say any replacement will not be covered under warranty. The dust shield and passenger mirror I was told were not covered for numerous different reasons, ranging from the fact that they are wear and tear parts, to the fact that ice in winter can be the cause, to the potential of me hitting something. It was even suggested that I could have hit a curb, which could have caused the dust shield to come loose. How could I have hit a curb, with enough force to pull this metal piece off, with no signs of any damage to the underside of the vehicle, the wheel, the rotor that this piece sits directly behind, etc.? Well, apparently the onus of proof is on you, all they need to say is you could have, and they weasel their way out of a claim. I had already had the vehicle towed to the dealership for this issue, and unlike the first two issues, I could not operate the vehicle until it was fixed, so I had it towed to a private mechanic to have it replaced, as I could not justify paying to fix an issue with all of the issues they have put me through. Interestingly enough, the mechanic I took the vehicle to for this fix said it’s clear that this was not hit by anything, and its obvious to see that it was loose and from vibration over a long period of time, the bolt holes wore right through. I have pictures of the dust shield showing what it looked like after VW removed it as well, with no signs of damage that suggest it has hit a curb and ripped off like they try to say. Finally, I was told the same thing with my mirror. That maybe I hit something, or because of ice (whatever/however that would be the cause), that it is a wear and tear part, etc.. Again, I haven’t hit anything, and there are no signs of damage anywhere else on or around the mirror. The fact a mirror is considered a wear and tear part is also rather interesting. And if ice is a potential reason they want to use to justify their refusal to cover the fix, then perhaps they should understand that winter’s can be cold in Canada, and people will still drive their cars in the winter, and having a mirror fall off shouldn’t be considered a normal occurrence. So at the end of the day, I spent ~$1700+ on the best possible extended warranty, and it has done a combined total of nothing for me. I have spent 12+ visits to VW Guelph, taken lots of time off work, and paid for half of the fixes out of my own pocket anyway. And the things that I did not have to pay for, were only done so after multiple visits, failed fixes, and me standing up for myself and refusing to pay the ridiculous diagnostic fees and replacement costs that they tried to make me pay for. If my experience is in any way a representation of how VW Guelph and VW Canada as a whole like to treat their customers, then it is despicable and plain wrong, and potentially even illegal. I am at the point now where I will be seriously considering legal action, not even because I care about what I have had to pay for myself, but out of principle, because of how I have been treated and given the run around from day one. Consider avoiding the warranty, and definitely avoid bringing your vehicle to this dealer for anything warranty related at all, unless you’re willing to pay out of pocket, in which case they will be more than happy to help you. You’ve been warned. More

Took my sons 2011 golf in they said it needed a new transmission costing $5000 took it somewhere else for another opinion and it in fact did not need a transmission it needed a pan and filter so $500 i transmission costing $5000 took it somewhere else for another opinion and it in fact did not need a transmission it needed a pan and filter so $500 instead of $5000. They charged me $300 to add 5 litres of transmission fluid after they emptied it to look at it. Only 3 litres came out at the other dealer 2 hrs later. The quoted 1hr of labour at $122 to diagnose when I got the bill it was $600 with half being that 5L of fluid.....brutal These are scammers and do not take your car there. More