Guelph Volkswagen

Went to look for a used vehicle, found a Golf at Guelph VW. Negotiated a price, agreed to it and signed an intent to purchase, only to be told by the assistant manager the vehicle had been sold by the mana VW. Negotiated a price, agreed to it and signed an intent to purchase, only to be told by the assistant manager the vehicle had been sold by the manager that morning while he was at home on his day off to a loyal customer. The assistant manager just handed back our credit card and the salesman never returned. We were just left there wondering what just happened. If indeed, it had been sold six hours earlier, why was nobody notified and why was it still on the lot? I’m doubtful of this story because a couple of hours later, we drove by and the vehicle was back on the lot in the front row. I would not recommend this dealership, I believe they negotiated in bad faith, realized they didn’t like the deal they were getting and decided to fabricate a story to get out of it. More

I am a multiple time service client. I have been over sold on work required ( fluid change and tires ) I have taken my vehicle in for an obvious fluid leak only to be told No Trouble F I have been over sold on work required ( fluid change and tires ) I have taken my vehicle in for an obvious fluid leak only to be told No Trouble Found ( I paid for their time ) This is despite two occurrences at the same dealer to top up the fluid. The are eager to sell but questionable on service More

Everytime I deal with Guelph VW, I can't believe the standard of service. They go above and beyond!!! Tim Stack is amazing!!!!! standard of service. They go above and beyond!!! Tim Stack is amazing!!!!! More

Even though Andrew D. was very nice and polite, Whoever sales manager was on Oct 21/21 . They are very tight and not competitive on trade ins, So please go else where if have trade ins as they are on low sales manager was on Oct 21/21 . They are very tight and not competitive on trade ins, So please go else where if have trade ins as they are on low side compared to others. They would not go up another $1000 on my trade in or offer more discounts on car. So I would not recommend . Went elsewhere and got $2500 more then i was offered at Guelph. More

Andrew and Iva took care of all my needs and made my whole experience amazing. I would 100% recommend Guelph Volkswagen to anyone! I would also recommend you ask for Iva she very nice and easy to deal w whole experience amazing. I would 100% recommend Guelph Volkswagen to anyone! I would also recommend you ask for Iva she very nice and easy to deal with throughout my whole process!! More

Iva from Guelph Volkswagen did a fantastic job getting me into my 2019 GLI. She made my trade in easy and answered all my questions and concerns quickly. The finance manager is also great and responded to al into my 2019 GLI. She made my trade in easy and answered all my questions and concerns quickly. The finance manager is also great and responded to all my questions I had during the week before delivery fast and thoroughly. Great dealership! More

We have purchased at leastb6 vehicles from Guelph VW, and everytime the transaction is easy and trouble free. Would highly recommend. Now,even my kids are shopping here for their cars. everytime the transaction is easy and trouble free. Would highly recommend. Now,even my kids are shopping here for their cars. More

First service with them they failed to put locknuts back on then denied they were ever there. Next service did our brakes. Knocking sound after. Took it back 3 times to find source. Loose bolt after first on then denied they were ever there. Next service did our brakes. Knocking sound after. Took it back 3 times to find source. Loose bolt after first service. In the meantime charged us $1500 to fix things in order to solve the problem. To add insult to injury they returned my car with the case for the battery missing. We took it to VW because we assumed it was the best place to go. I feel that they are on the same level as Costco or Canadian Tire. Truly disappointing. Sue who is the acting Service Manager is the only person there who managed to get things done. More

Worst Experience EVER!!! My sister is looking for a new Worst Experience EVER!!! My sister is looking for a new vehicle. Since she doesn't know what she wants (car / SUV or brand) I suggested we just vi Worst Experience EVER!!! My sister is looking for a new vehicle. Since she doesn't know what she wants (car / SUV or brand) I suggested we just visit various car lots to test drive, get pricing and then she can make an educated decision on what is best for her. Guelph Volkswagen was the first stop. I was honest with the sales rep on what we were doing and letting him know this was the first car she is testing. After taking the car for a drive, we asked for pricing. This is where things went horribly wrong. The sales rep was trying to pressure her into signing for a vehicle without even seeing the price of the car. He said he wanted her to sign saying that if he provided a good price she would buy the car today. I was so angry at that high pressure sales tactic and told him it was so inappropriate to try and pressure a person into a sale especially when he knows we didn't know what vehicle would be right for her (car or SUV). I was even more angry when the sales rep left to talk to his manager and the manager came out defending this type of sales tactic. Keep in mind at this time we haven't even seen pricing. I asked for price comparisons on three different trim levels - again so she could make an educated decision on what was best for her. After the manager tried defending the tactic, I was so angry that I finally grabbed the price sheet, handed it to my sister and said let's go. I told the manager - you just lost a sale. Sadly, the only price they provide was of course, the highest trim level. How unprofessional. They didn't want her to go anywhere else, they didn't give her the price comparisons she asked for, and was trying to pressure someone into buying something that may not be right for the customer. We felt they had zero interest in the customer, they were only concerned with making the sale. Their excuse was because she wasn't from Guelph. That's right, she hasn't moved here YET!!! Me being from Guelph - I would never deal with someone who treats a customer like this. Good to know that not all new car dealerships in Guelph have such tacky sales tactics. After leaving Volkswagen, we went to other brands, test drove a few vehicles, got pricing on all variations possible and the sales reps simply said, when you are ready to make a decision, I'm here for you. Give me a call anytime. Exactly how a customer should be treated. All I can say is the Volkswagen team were totally unprofessional and displayed that they don't care at all about the customer's needs. They only see dollars!!! . More

Misleading and dishonest dealership Terrible Sales Manager; doesn’t care about losing a sale. Pleasant but inexperienced salesperson who has to run back to his Manager on every little t Terrible Sales Manager; doesn’t care about losing a sale. Pleasant but inexperienced salesperson who has to run back to his Manager on every little thing.. Do not follow up on what they offer. Worst dealership experience ever. More