Guelph Volkswagen

This VW dealership is going from poor to very bad in terms of customer experience. The communication between staff members, service crew and customer is always poor and confusing to customer. I always g terms of customer experience. The communication between staff members, service crew and customer is always poor and confusing to customer. I always get the feeling that they only care for making money and seem arrogant and careless when challenged. The time they service the vehicle is always the longest I've ever experienced from a dealership. I've had left the service in the past with the vehicle issue unresolved and had to go back (a week later) and payed for an evaluation again. Just bad experience overall and I have owned VW vehicles for the past 8 years. More

I’ve worked with no less than 50 car dealerships over my years buying or leasing more than a dozen new vehicles from multiple brands. I’ve never had a worse experience than with Moustafa and his managers at years buying or leasing more than a dozen new vehicles from multiple brands. I’ve never had a worse experience than with Moustafa and his managers at Guelph VW. Time wasting, dishonest, typical “behind the glass” (literally) car sales tactics. I specifically went back to Guelph VW this morning at Moustafa’s urging (he reached out to me) because he had “a potential buyer interested” in my expiring lease and wanted to conduct an appraisal. I have been very transparent that I am interested in a specific VW but that I am not yet fully decided and that the potential value in my expiring lease would make a difference whether or not I deal with Guelph VW. After spending close to an hour with Moustafa while I believed his appraiser was actively evaluating my vehicle, I learned that Guelph VW would not be providing me with an appraisal because I was “not purchasing a vehicle today”. A-how would I be able to make that decision without an appraisal provided? B-I was very clear about my intentions before coming in AND before handing over my keys. C-Even after a previous visit and test drive and more than a dozen emails back and forth with Moustafa I still have not been provided with any discount pricing that I have repeatedly asked for. Finally I walked out, angrily. I will not return, and if you are looking for transparency, honestly and integrity I suggest you don’t either. More

My family and I have now purchased two vehicles from this dealership and had nothing but positive experiences. Jayden is an knowledgable, ethical, and kind sales person! Everyone at the dealership went above dealership and had nothing but positive experiences. Jayden is an knowledgable, ethical, and kind sales person! Everyone at the dealership went above and beyond to ensure a seamless sales process with both of our vehicle purchases. More

Recent vehicle purchase was simple and easy. Would recommend. I love my new car! Thanks guys! Would recommend. I love my new car! Thanks guys! More

Would like to make it very clear that Gabriel is a great salesperson. He assisted us in narrowing down our vehicle selection for THREE family members (2 new VW SUV's and 1 used). We were ready to purchase w salesperson. He assisted us in narrowing down our vehicle selection for THREE family members (2 new VW SUV's and 1 used). We were ready to purchase within a few hours of shopping with them as he was very knowledgeable, friendly, and really understood what we were all individually looking for in our vehicles. As we were buying three vehicles we thought it would be fair to ask for a deal. Unfortunately, the Sales Manager, who Gabriel had to report to for each and every request, was not willing to budge and didn't come out to chat with us - making the process extremely long, tiresome, disrespectful, and a complete waste of time. It felt like we were on an episode of "Deal or no Deal" but the banker isn't willing to make you ANY deal! They will throw in a optional maintenance package - valued at $585 or thereabouts - which will get you a few "free" oil and filter changes - done by VW only, and imagine what their cost is on that service! I'm sorry Howie, "NO DEAL!" Needless to say, we will not be purchasing our vehicles from this dealership. Upon finding this site and their other negative reviews, we now understand why our experience was what it was. It's unfortunate to be fellow business owners in Guelph and to have to take our business outside of the City to find our cars. We were planning to purchase more vehicles for our family and employees, however they will not get any future business from us. We don't write reviews often, if ever, but my husband called to speak with Gabriel to let him know how much we appreciated his time and attention. We unfortunately will not be supporting him on this transaction, to no fault of his own, but wish him well and hope that the Management team can make some changes that can lead to more positive customer service interactions and sales. More

Misleading and dishonest dealership. Terrible greedy sales manager who doesn’t care about losing a sale and didn't honour our handshake agreement about my trade value from a few months e Terrible greedy sales manager who doesn’t care about losing a sale and didn't honour our handshake agreement about my trade value from a few months earlier. I waited 10 months to get this new GLI and was very disappointed when we couldn't come to a fair and reasonable arrangement. Worst dealership experience since the last time I bought a new vehicle. More

I found a car I was interested in on their website and called to inquire. Ended up speaking with Angel who informed me the car was available so I told him I was interested and I was on my way. I live out called to inquire. Ended up speaking with Angel who informed me the car was available so I told him I was interested and I was on my way. I live out of town and it's 2 hr drive so I had Angel confirm that they would not sell the car to someone else before I got there. Sure enough when I arrived he told me the car was already sold to someone else. The sales manager gave me 2 prepaid credit cards for compensation for my wasted time and gas. When I tried to use them they were declined. They are not only dishonest but they tried to pay me off with unusable cards. More

I purchased a new Tiguan from this location. The staff were friendly and informative which make the process seamless and easy. The staff were friendly and informative which make the process seamless and easy. More

I was at Guelph Volkswagen to get a used car. Sale rep Angel Vega was super friendly, kind and helpful. Sale rep Angel Vega was super friendly, kind and helpful. More

Went to look for a used vehicle, found a Golf at Guelph VW. Negotiated a price, agreed to it and signed an intent to purchase, only to be told by the assistant manager the vehicle had been sold by the mana VW. Negotiated a price, agreed to it and signed an intent to purchase, only to be told by the assistant manager the vehicle had been sold by the manager that morning while he was at home on his day off to a loyal customer. The assistant manager just handed back our credit card and the salesman never returned. We were just left there wondering what just happened. If indeed, it had been sold six hours earlier, why was nobody notified and why was it still on the lot? I’m doubtful of this story because a couple of hours later, we drove by and the vehicle was back on the lot in the front row. I would not recommend this dealership, I believe they negotiated in bad faith, realized they didn’t like the deal they were getting and decided to fabricate a story to get out of it. More