Guelph Kia

The service was quick and efficient. Staff were friendly and helpful. I was there because of a mistake they had previously made but they went above and beyond to correct the issue. Staff were friendly and helpful. I was there because of a mistake they had previously made but they went above and beyond to correct the issue. More

Great Service. Needs to improve customer service by phone due to many calls did not were answered to ask simple or detailed questions prior service or to book an ap Needs to improve customer service by phone due to many calls did not were answered to ask simple or detailed questions prior service or to book an appointment More

New staff in service department are helpful. I am not happy with the call centre that automatically comes on the phone when you think you are actualy calling the dealership service dept. The cal I am not happy with the call centre that automatically comes on the phone when you think you are actualy calling the dealership service dept. The call centre is not knowledgable is scripted to the point where they cannot answer practical questions. I ref use to book through this service ! On a positive note Paige in service knows her stuff and understands the importance of customer service. More

They made a mistake that cost me a lot of stress and anxiety but they more than resolved it effectively. anxiety but they more than resolved it effectively. More

The service was helpful, informed and courteous. The waiting area was pleasant and the work completed satisfactorily and on time The waiting area was pleasant and the work completed satisfactorily and on time More

Used to be great. Now service is terrible. No communication. Hours and hours of waiting with no explanation. Seem to book everyone in at one time regardless of actual Now service is terrible. No communication. Hours and hours of waiting with no explanation. Seem to book everyone in at one time regardless of actual availability or ability to schedule work properly. 3 star rating only because it used to be good. More

Staff extremely pleasant, knew what was happening with my vehicle and how long the service would take. Nice clean dealership and very organized. One staff member in particular, her name was Paige went out of vehicle and how long the service would take. Nice clean dealership and very organized. One staff member in particular, her name was Paige went out of her way to show me how to work the navigation and entertainment system. More

Have had a few issues with people getting back to me about issues. Say they will call back and don't. Still presently waiting a week now on Paige with an issue. about issues. Say they will call back and don't. Still presently waiting a week now on Paige with an issue. More

I like this Kia I can stop by after work if i have a problem with the car and if they have a minute they look at it and can book it in for me. When I pull in Paige is nice and friendly, Bryan my mechani problem with the car and if they have a minute they look at it and can book it in for me. When I pull in Paige is nice and friendly, Bryan my mechanic is also nice and tells me what is going on. More

Friendly and courteous service. I would recommend my friends and family to this dealership. Many thanks. I would recommend my friends and family to this dealership. Many thanks. More