Guelph Kia

Nick was consistently helpful with a positive attitude. He talked me through all the details and was very patient. Ray, Selena and Jason were pleasant and informative. Overall a good experience. He talked me through all the details and was very patient. Ray, Selena and Jason were pleasant and informative. Overall a good experience. More

Professional & expert work at this dealership keeps me safely on the road. Always treated fairly. safely on the road. Always treated fairly. More

Good service. No issues at this time. Hopefully some improvements can be addresed for customer service. No issues at this time. Hopefully some improvements can be addresed for customer service. More

Service pricing is way too high. $165 for an oil change that I pay 120 at other Kia dealers. Plus they told me there were doing a 50 point inspection. Yet my tire pressure was not ad $165 for an oil change that I pay 120 at other Kia dealers. Plus they told me there were doing a 50 point inspection. Yet my tire pressure was not adjusted to proper amount. Didn’t do inspection at all . Now how can I trust that work was completed. Disloyal and expensive. They won’t get any more of my business More

Service here is beyond poor! From wrong oil in my car to overcharging me by outting the wrong oil in (they used a 2.0 engine optional oil instead of the 3.3l enging oil). Called From wrong oil in my car to overcharging me by outting the wrong oil in (they used a 2.0 engine optional oil instead of the 3.3l enging oil). Called serveral times and left messages (5 times) and several texts to the service line which only one was answered after they got my money "saying how can I help you" but then they didnt reply once I explained my issues. So total bill was 245.00 dollars for a 169.95 service due to the 12.00 a liter charge for 0w30 oil. After all this the other complaints were not dealt with properly..... Rear end vibration... tech rotated tires and then said vibration was from feathered tires??? Wrong diagnosis completely as I had stated the vibration will stop after you turn a corner....If it were tires it wouldnt stop! Oil leak in between trans and engine.... "no visible leak" when there was clearly oil there during the last service. Continued coolant loss.... A gallon in only 43K "no visible leak" I also eemailed the service Manager and the Dealer principle and have not received a reply in almost 2 weeks. I then contacted Kia Canada and was told all they can do was email them.... I asked how long i should wait for a reply and was told "she doesnt know their schedules" So from March 5th I have not been able to contact this dealer and I should have had a call back right away to address the main issue of the overcharge and the wrong oil...today being March 18th at end of day. I do not recommend this dealer as they dont return calls emails or seem to care about customer service!! More

all the staff is so nice, they have never steered me wrong (pun intended lol) and good prices for the amazing work they do. wrong (pun intended lol) and good prices for the amazing work they do. More

Gurpreet the salesperson is good, very calm when a dispute arose. She provided a ride to the dealership to purchase the car after I had sold my old one. The dealership on the whole disappointed me. dispute arose. She provided a ride to the dealership to purchase the car after I had sold my old one. The dealership on the whole disappointed me. I ordered a Sportage PHEV in October with an iZEV rebate priced into the purchae agreement. The car was made in December, 2024 and news about the cancellation of the gov rebate came around the same time. There was no contact by Kia to me to inform me of this. When i called in mid January for an update, they informed me for the first time that the IZEV rebate was paused and that i would owe an extra $5000 above what was on the purchase agreement. Kia would not budge on the price of the car or provide any concessions in terms of a discount, extra warranty, service or extra throw ins. Communication after I initiated an email was good, but it was too late at that point. Also, the initial finance manager was very deceptive in telling me I was getting all this extra service, without saying it was really an extra warranty. I almost signed a new purchase agreement with a bottom line that had ballooned, Their negotiation tactics delay the itemized parts of the purchase agreement until a deal is made with the salesperson. I would have preferred up front detailed price structure right from the start. Great car and nice people, but the whole process from Kia management could have been more customer friendly. More

I was welcomed and my concerns were addressed with care and concern in a timely manner. The service tech was considerate of my financial concerns and did his upmost to help me address my concerns. I think and concern in a timely manner. The service tech was considerate of my financial concerns and did his upmost to help me address my concerns. I think he went over and above his help and even provided a car on loan while my car was being serviced. I had a very positive experience the whole time I was there More

They are prompt with their service . The facility is user friendly. The staff are pleasant and knowledgeable. The waiting room is quite comfortable if you decide to wait. The facility is user friendly. The staff are pleasant and knowledgeable. The waiting room is quite comfortable if you decide to wait. More

Had a great experience at Kia Guelph. Everyone there was friendly and knowledgeable. I picked my car and the salesperson helped and answered all my questions. At the end of the day I was Everyone there was friendly and knowledgeable. I picked my car and the salesperson helped and answered all my questions. At the end of the day I was happy and excited to purchase my know SUV More