Guelph Hyundai

Purchased my first new car back in 2011, Tucson. had it for 14 years and still reliable, just wanted a new one before retirement. Had great service from Scott on the first sale and was glad to know had it for 14 years and still reliable, just wanted a new one before retirement. Had great service from Scott on the first sale and was glad to know he was still there. More

Had good reception and book in with good explanation of what was done . Explained what they will do on this visit and was giving ride home. what was done . Explained what they will do on this visit and was giving ride home. More

The dealership makes its success through the people. Mike in the service department was friendly, professional and made me feel like I was really taken care of as a customer. 10 out of 10 Mike in the service department was friendly, professional and made me feel like I was really taken care of as a customer. 10 out of 10 More

Excellent communication and work completed on time so best it could be - totally satisfactory service & tire changeover best it could be - totally satisfactory service & tire changeover More

I had a wonderful sales experience with Cody at Guelph Hyundai. He was respectful of our preferences, timeline, and budget. He helped us find our used car and agree on a price we were comfortable with. Af Hyundai. He was respectful of our preferences, timeline, and budget. He helped us find our used car and agree on a price we were comfortable with. After I paid my deposit, I had to meet with the business manager, Shari MacQuarrie. This is where the issue began. As a parent of young babies, I went to complete the purchase alone after discussing and agreeing on the terms with my husband. The business manager greeted me with “are you alone” before even introducing herself. She then tried to convince me to finance the vehicle and I explained that I have decided to pay cash and cannot be convinced otherwise. She proceeded to ask “who makes the decisions in your house” and asked for me to come back with my husband. When I told her that only one of us could be there, she asked me if he could come instead. I felt very out of place as a woman buying a car at this dealership because of all these comments. It did not stop there - once she finally accepted that we had made our decision to not finance the car, her attempts to sell a warrantee included trying to convince us that the manufacturer warrantee is shorter than what it actually is (despite the fact that we had done the research and knew the length of the warrantee), telling us that it is likely for us to get into a total wreckage accident, and predicting that our children will poke holes in the seats. Overall, the initially pleasant experience of working with the sales person was highly overshadowed by our interactions with the business manager, who left a sour taste in our mouths. If we had not put down the deposit, I would have walked away from the sale. I will be telling everyone I know to steer clear of this place for this reason. More

Victor was awesome at the service department. Very friendly and informative. He went above and beyond with his customer service and made sure all my questions were answered in detail and no conce Very friendly and informative. He went above and beyond with his customer service and made sure all my questions were answered in detail and no concerns were missed. Victor was super helpful! I hope to work with him next time. Great experience overall. More

Very professional dealership and good service. The salesman was a lot of help and respectful. The salesman was a lot of help and respectful. More

Your service people were friendly and efficient. I appreciated that. He checked the exterior of the Car. I appreciated that. He checked the exterior of the Car. More

I would consider this a Fancy dealership that provides excellent service! Don't forget to visit Rush for your New Vehicle and Grab yourself a free Espresso! excellent service! Don't forget to visit Rush for your New Vehicle and Grab yourself a free Espresso! More

Bring a calculator and watch numbers being switched on final paperwork. They tell you one price for trade in and then drop it on final document! More than a thousand dollars difference on my trade. The final paperwork. They tell you one price for trade in and then drop it on final document! More than a thousand dollars difference on my trade. There is more, but I'm the schmuck who signed without re checking . Buyer beware . More