Guelph Hyundai

The only thing I would suggest for improvement: my previous service-centre (Napa Auto closed in Elora) used to give my car a quick wash for FREE when I brought it in for ANY service. That was a great, previous service-centre (Napa Auto closed in Elora) used to give my car a quick wash for FREE when I brought it in for ANY service. That was a great, nice touch, and would be welcome at Guelph Hyundai by its customers. :-) More

On January 13/14 i was going to get my mother and when i got in the car and started it the engine light came on so being i had to drive passed the Hyundai dealer i stopped to see if they could check it out. got in the car and started it the engine light came on so being i had to drive passed the Hyundai dealer i stopped to see if they could check it out. They immediately got me in and found the problem and let me know and i told them to fix it for me and about an hour later they came back to me that it was done and ready to go. I had my dog with me and they were very nice to him and even made sure that there was water for him. I never have a problem when i go there and would definitely recommend Guelph Hyundai to anyone i know. They are very friendly and helpful. Thanks guys. More

You have a GREAT Service Department! Friendly and Always Helpful. I'm glad I traded in my Honda for a Hyundai! I have no regrets. Helpful. I'm glad I traded in my Honda for a Hyundai! I have no regrets. More

Had a very positive experience with Allan. He clearly explained the features of the car, and was patient in obtaining different pricing options for me. Sev and Derek were both very approachable and frie explained the features of the car, and was patient in obtaining different pricing options for me. Sev and Derek were both very approachable and friendly. As always, it is clear that your employees work on commission by the sales pressure (even after I decided to go forward with the Hyundai, there was pressure in the insurance/warranty additional options...this lowered my "overall experience"). My experience in this area with Allan, once again, was great (hence my customer service/work experience rating of 5). Spending time at other dealerships in the search process, he was comparatively much less aggressive and made the experience more comfortable for me. More

We purchased a Hyundai remote starter now that it is available for our new "smart key" 2013 SF Sport Ltd (purchased last July at Guelph Hyundai), and the service department answered honest questions to available for our new "smart key" 2013 SF Sport Ltd (purchased last July at Guelph Hyundai), and the service department answered honest questions to help me decide whether it was worth the money to have their service department install the unit, or if I should do it myself (have installed similar in other vehicles before). I chose to proceed with having them do it, and at the same time had a rattle that we noticed in our dash when the car was cold repaired under warranty. The work was done in the timeframe promised and at the cost agreed on...they even washed the car for us. Altogether, great service, will not hesitate to use their service department again soon, and will definitely recommend to others. Thanks Dan and Travis :) More

Friendly greeting and acknowledged my return as a repeat customer - confirmed my reason for service & explained what would be done. Both John and Dan have consistently displayed concern for my satisfaction customer - confirmed my reason for service & explained what would be done. Both John and Dan have consistently displayed concern for my satisfaction for choosing Hyundai and this dealership with courteous and respectful interaction. More

Most recent visit was an unscheduled service requirement. John fit me into their schedule and offered reasons as to why the component failed as well as answered questions about past service and potential fu John fit me into their schedule and offered reasons as to why the component failed as well as answered questions about past service and potential future service. While there, Margaret was available and explained options for extended warranty plans as my vehicle is approaching end of manufacturer warranty without making me feel as if I interrupted her. Overall, I've found this dealership (service department) to be friendly, professional and extremely patient, all of which is very much appreciated by those of us with limited mechanical understanding. More

I'll start out by saying I will be back for my next service. However I was in for an scheduled oil change with a booked appointment time of 10am and it took approximately 2 hours which seemed outrageou service. However I was in for an scheduled oil change with a booked appointment time of 10am and it took approximately 2 hours which seemed outrageous given that I've had 15 minute oil changes in my life. I would think this is maybe a one time thing however this was only the second time I've been in for an oil change and the other time was about 90 minutes. I get that it may take a bit longer for various reasons but this seemed very extreme. Besides that everything was good. More

Service staff very helpful and friendly. Looking forward to future service visits in your new facility with the state of the art diagnostic equipment to help me maintain my Elantra to future service visits in your new facility with the state of the art diagnostic equipment to help me maintain my Elantra More

Guelph Hyunda is a geat dealership and I have had nothing but great service from them. The are alway courteous and helpful and the waiting room is nice. but great service from them. The are alway courteous and helpful and the waiting room is nice. More