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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
134 Reviews

134 Reviews of Grande Prairie Volkswagen - Service Centre

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September 07, 2023

Great friendly service staff always willing to go the extra mile to make sure the customer is satisfied. More

by iamhavekick
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Bartlett
Sep 11, 2023 -

Grande Prairie Volkswagen responded

Dear iamhavekick, Thank you so much for your kind words! It truly warms our hearts to know that you had a positive experience with us. Daniel, Mickaela, and the entire team here at Grande Prairie Volkswagen are always eager to provide exceptional service, going the extra mile to ensure all our customers leave with a smile on their face. Your satisfaction is our highest priority and we are thrilled to hear that it reflected during your visit. We look forward to welcoming you back soon. Remember, we are always here to assist you with any of your automotive needs. Best Regards, Grande Prairie Volkswagen Team

September 01, 2023

It is very easy to make a service appointment and the staff are very friendly and knowledgeable. More

by hachiojijissen
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Grande Prairie Volkswagen responded

Dear hachiojijissen, We're thrilled to hear that you had such a positive experience at Grande Prairie Volkswagen! Our goal is to provide an easy and seamless service appointment process for our valued customers like you. We're particularly pleased that you singled out Mickaela Ward for her friendliness and expertise. Your feedback serves as a great motivator for our team. Thank you for taking the time to share your experience, and we look forward to assisting you with any future automotive needs you may have. Best Regards, The Grande Prairie Volkswagen Team

August 29, 2023

All positive to say about my experience’s at VW Grande Prairie. Thank You Daniel in the service department. More

by loriwhitlock
Recommend Dealer
Yes
Employees Worked With
Daniel Bartlett
Aug 29, 2023 -

Grande Prairie Volkswagen responded

Dear Lori Whitlock, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with us, especially with Daniel in our service department. His commitment to excellent customer service is a crucial part of what we strive for, and we're delighted to know he met your expectations. If you have any more questions or need further assistance in the future, we're here for you. Enjoy your time on the road, and we look forward to serving you again soon! Best regards, The Grande Prairie Volkswagen Team

August 24, 2023

The service department is so helpful and so accommodating, they go above and beyond. I’ve been dealing with Daniel a fair been and he’s been amazing. More

by ttjlaverick
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Bartlett
Aug 24, 2023 -

Grande Prairie Volkswagen responded

Dear ttjlaverick, Thank you for taking the time to share your experience with our service department at Grande Prairie Volkswagen. It's wonderful to hear that you've found our team, especially Daniel, to be helpful and accommodating. Going above and beyond for our customers is at the core of our service philosophy, and it's rewarding to know that this commitment is resonating with you. Daniel's dedication to ensuring your satisfaction reflects the values we strive to uphold at our dealership. A special thank you also to Shuttle Driver Bryan Loewen, who contributed to your positive experience. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to continuing to serve you. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

August 22, 2023

Service is fast. Staff is always friendly and very accommodating. When I’m there Franklin always stops to sit an talk to me and insists I say bye before I leave. More

by Karencseverthing
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franklin.
Aug 22, 2023 -

Grande Prairie Volkswagen responded

Dear Karencseverthing, Thank you for sharing your delightful experience with our service team at Grande Prairie Volkswagen. It's truly heartening to know that you found our service fast and our staff friendly and accommodating. Franklin's personal touch and the effort he puts into making your visit pleasant are just a reflection of the dedication we have to our customers. We believe in building relationships, and it seems Franklin and Mickaela have done just that with you. Your comments have been shared with them, and they appreciate your kind words. Should you need anything in the future or have any questions, please don't hesitate to contact us. We look forward to seeing you again soon! Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

August 20, 2023

Very good service dept. Would recommend it to everyone . I will use them next time More

by Roger Anctil
Recommend Dealer
Yes
Employees Worked With
Sam Gerbrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
S C
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Lavoie
Aug 21, 2023 -

Grande Prairie Volkswagen responded

Dear Roger Anctil, Thank you for your kind words and for trusting the service department at Grande Prairie Volkswagen. We're delighted to hear that our team, including Sam Gerbrandt, Madison Stoddart, Michael Adewunmi, Teri Lorenzen, Mickaela Ward, and Corey Lavoie, provided you with excellent service. Your satisfaction is our highest priority, and your endorsement means a great deal to us. We're pleased to know that you plan on returning, and we look forward to the opportunity to assist you again. If you have any further needs or questions, please don't hesitate to reach out to us. Thank you for choosing Grande Prairie Volkswagen and for recommending us to others. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

August 17, 2023

Very efficient. Courteous. Professional. Kind. Made us feel as we were being listened to and "not village idiots". We were very happy with service and will recommend More

by rb.hamilton
Recommend Dealer
Yes
Employees Worked With
Daniel Bartlett
Aug 18, 2023 -

Grande Prairie Volkswagen responded

Dear rb.hamilton, Thank you for sharing your positive experience with us at Grande Prairie Volkswagen. Your words encapsulate the values we hold dear: courteousness, professionalism, and kindness. We're thrilled to hear that Daniel Bartlett in our service department made you feel heard and respected throughout your experience with us. It's our goal to make every customer feel valued, and it's heartening to know that we achieved that with you. Your recommendation to family and friends is a significant testament to the service you received, and we truly appreciate your support. Should you need any further assistance or have any more questions in the future, we are here for you. Thank you once again for choosing GP VW, and we look forward to serving you and your loved ones in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

August 15, 2023

Very friendly and did the job well. No issues at all! I would certainly recommend them to everyone I know! I would probably consider buying from them again in the future. More

by Chrispower5
Recommend Dealer
Yes
Employees Worked With
Daniel Bartlett
Aug 16, 2023 -

Grande Prairie Volkswagen responded

Dear Chrispower5, Thank you for taking the time to leave us this wonderful feedback. We are delighted to hear that your experience with Daniel and our team at Grande Prairie Volkswagen was so positive. Your comments about our friendliness and the quality of the work we delivered are deeply appreciated. It's fantastic to know that not only would you recommend us to those you know but that you'd also consider buying from us again in the future. Should you have any questions, need further assistance, or if there's anything else we can do to enhance your experience with us, please don't hesitate to reach out. We value your business and look forward to the opportunity to serve you again. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

May 18, 2023

Brad gave me a hand with getting onto the charge station, when I first pulled up there was a vehicle occupying it. He texted me the minute it left and held the spot for me. He heard how important it was for More

by aiskender2
Recommend Dealer
Yes
Employees Worked With
Brad Malcolm
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Grande Prairie Volkswagen responded

Thank you for the great shout out to Brad and awesome review.

July 29, 2022

I took my car to the detailing team here and was beyond impressed with the service provided! My car was purchased used from a different dealership and was not this clean when I originally purchased it. The More

by TkLester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The whole detailing team!
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