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Grande Prairie Volkswagen - Service Centre
Grande Prairie, AB
175 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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175 Reviews of Grande Prairie Volkswagen - Service Centre
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January 28, 2020
Service at this dealership is exceptional. The line tech Bailey even saved a kitten while doing an oil change. If that doesn’t show the integrity of this dealership and staff I don’t know what will! Ken is Bailey even saved a kitten while doing an oil change. If that doesn’t show the integrity of this dealership and staff I don’t know what will! Ken is fantastic as well. More
by Wilber J
Employees Worked With
Madison Knight, Jasmyn Woodland, Michelle Hogan, Bailey Grinder, Kenan Llenes
November 13, 2019
Service was great they went above and beyond what I expected from a dealership and the price is way less than I thought especially it being a dealership and not a third-party shop expected from a dealership and the price is way less than I thought especially it being a dealership and not a third-party shop More
by Shadowace83
Employees Worked With
Madison Knight, Darren Thyssen, Jasmyn Woodland, Kailey Lemay
November 03, 2019
Kailey is fast efficient and isn’t just about closing a deal she cares about each clients needs and wants and caters what she can offer to each client to best fit there needs. deal she cares about each clients needs and wants and caters what she can offer to each client to best fit there needs. More
by Roc Dog Contracting Ltd
Employees Worked With
Kailey Lemay
November 02, 2019
Hailey Allison is a absolute pleasure to talk with, she was extremely helpful and not only did she answer ‘every stupid question I had but she did so with humility. I highly recommend her to anyone looking was extremely helpful and not only did she answer ‘every stupid question I had but she did so with humility. I highly recommend her to anyone looking for attentive, high quality costumer service!! More
by Cmfa123
Employees Worked With
Hailey Allison
January 17, 2019
Disappointing Service Department VW car was taken in for a computer scan to trouble shoot heater. They did a “safety inspection” without being asked and reported $3200 worth of work t VW car was taken in for a computer scan to trouble shoot heater. They did a “safety inspection” without being asked and reported $3200 worth of work that “must be done immediately because it is not safe”. This included brakes metal on metal and 1mm pad left and LCA bushings loose, swaybar links loose. The reality of the car is the sway bar links were replaced 2 months prior, the car had a 4 wheel alignment at a different shop 2 weeks prior (no problems or adjustments done) and the thinnest pad on the car is at 5mm (I measured). They wrote on the invoice “customer understands car is not safe to drive” right be for they asked me to sign the invoice, just to rub in their “safety inspection” to attempt to get me to approve the work. To top it off the key remote didn’t work when they gave me the keys back, and the couldn’t figure out why. I’m looking forward to the day I no longer on a VW. Be aware of their less than honest tactics in the service dept. More
by BR
Employees Worked With
Shea Paquette
December 28, 2018
Outstanding service! Jasmyn was so helpful! As a first-time car-owner, she helped me pick out the perfect car for all my car needs. So easy to talk to and she helped me ge Jasmyn was so helpful! As a first-time car-owner, she helped me pick out the perfect car for all my car needs. So easy to talk to and she helped me get exactly what I wanted. It's like I've known her my whole life! Thank you Jasmyn! More
by AmyK1997
Employees Worked With
Jasmyn Woodland
July 10, 2018
Top notch service! Very helpful and knowledgeable. Have went above and beyond many a time to make sure my vehicle was taken care of. I could not be more pleased with th Very helpful and knowledgeable. Have went above and beyond many a time to make sure my vehicle was taken care of. I could not be more pleased with the service and parts department that the dealership. More
by carljo
Employees Worked With
Shea Paquette, MATT SCHAFF
May 29, 2018
The worse service center ever. On Saturday I had an appointment at 11 am. I was driving two hours from my town to GP. I came with my wife there at 10:40 am. My Volkswagen finally go On Saturday I had an appointment at 11 am. I was driving two hours from my town to GP. I came with my wife there at 10:40 am. My Volkswagen finally got to the service at 3 pm. It had some electronic problem with brakes. Mechanically it worked, but always did some sound and showing error on parking brakes button. It was possible to fix just at the dealership with the special computer.Around 4 pm I finally heard something about my vehicle from the service. The lady at the service front desk told that my tire is blocked, because when the mechanic add the computer. it blocked the weal and I need to find a car rental and drive on it at home. Are you seriously? I was driving 2 hours to come to the dealership where should work professionals, who will fix my car. I did not want to wait 6 hours, after to find out that I need to pay 220$, rent a car and go home and after come back, when GP service will find out how to fix my car. On my luck, I knew the car better then professional Volkswagen mechanic and easily unblocked the weal. Payed for nothing and went home so disappointed. I would never recommend this place and would never come back. Sales employees were very nice, I know it because talk to them while waiting, but service once again was overfull. I can not understand how was possible to hire someone to fix Volkswagen cars, who elementary does not know all secrets of Volkswagen. More
by Danys
Employees Worked With
Madison Knight
February 12, 2018
Parts Very helpful made my purchase easy and convenient, helped narrow down the parts i needed instead of making me buy everything when i told him i was on Very helpful made my purchase easy and convenient, helped narrow down the parts i needed instead of making me buy everything when i told him i was on a budget. will reccomened and be back because of that. thanks. More
by Nothankyou
Employees Worked With
MATT SCHAFF
January 31, 2018
Great service If I could recommend an employee from this dealership it would be Shae , she’s super helpful, polite and goes beyond her means, literally goes above a If I could recommend an employee from this dealership it would be Shae , she’s super helpful, polite and goes beyond her means, literally goes above and beyond for her clients !! Thank you so much Shae for not only making my experiences exceptional but this last time you made it memorable so for that I’ll recommend anyone to deal directly with you :) More
by dustin
Employees Worked With
Shea Paquette
