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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
153 Reviews

153 Reviews of Grande Prairie Volkswagen - Service Centre

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November 05, 2015

Service Darcy looked after my concerns very effectively. Corey addressed my repairs very quickly and was very friendly to deal with. Thanks again Darcy and More

by Garth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Corey Young
September 01, 2015

Great Service Experience at Grande Prairie Volkswagen I went for the first service on my new vehicle, Corey Young and Sam Gerbrant answered all my questions, got my car in on time and gave me a free wash More

by Linda Roberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : The lady that booked my appointment was very polite and also called with a reminder-great job, Corey Young
August 20, 2015

Great Staff! It is very rare I leave without a smile on my face. The service center is always friendly, jokes around and puts a smile on my face. Their service pap More

by Askitm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shea Paquette, Corey Young
July 17, 2015

Beware of these crooks!!! I would like to give Grande Prairie Volkswagen zero stars but that isn't an option. Going from purchasing and servicing my car at an outstanding VW d More

by normallyhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shea Paquette
July 16, 2015

Friendly, considerate service! Dropped my vehicle off for service and received friendly reception from all the employees that I met. A courtesy shuttle dropped me and picked me up More

by sonja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shea Paquette, Chris Mapp, Corey Young
March 25, 2015

Time to change those tires! Another great experience with the local VW Dealership. It was that time of year... needed the tires put back to seasonal. Brad yet again went above an More

by amrichard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shea Paquette
February 23, 2015

Excellent Service I had a computer problem with my 2012 Volkswagen Jetta. Shae, The Service Manager sent a tow truck out to collect the car 140 kms. away and repaired i More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shea Paquette
October 17, 2014

Timing belt, Humiliated Initially my experience was great they over charged me and then paid A tiny lil bit back . Almost immediately after a 1700$ service was done my car ha More

by Fabian Lehmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Walter , Shea Paquette
Oct 22, 2014 -

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, however based on your Dealer Rater review, you did not share that experience. This is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your service at our dealership. I can understand your frustrations regarding the repairs needed on your vehicle. As I am certain you can appreciate a vehicle with 255,000 kilometers on it will show signs of wear and tear. Please be assured that the pulleys you are concerned about are not bent, but do show some signs of a previous impact. The Technician did ensure that the pulleys are functioning as they are intended. Also showing signs of a previous impact is the engine cover as this came into our shop taped together. Unfortunately, the engine cover did continue to break once the technician began to remove it, again we are sorry for this short coming and we would like to opportunity to offer you a good will gesture by replacing your engine cover for you. Upon further inspection of your vehicle it was noted that there was an existing oil leak as evidenced by the old oil leaking out. The technician did not communicate his findings regarding this leak and for that we are truly sorry. Our team of technicians has been re-trained on the importance of communicating all vehicle findings to our customers and front counter staff to avoid any similar customer concerns in the future. Grande Prairie Volkswagen strives for 100% customer satisfaction 100% of the time. I am regretful that you felt our service fell short of these expectations. It is my sincere hope that you will accept our good will offer to replace your engine cover and provide us the opportunity to earn back your business. Should you wish to further discuss any of your concerns please contact Mr. Bob Wright, Director of Service Grande Prairie Auto Group Import Stores, bwright@gpautogroup.com .

August 31, 2014

having tire trouble. when no one else was able to help me with my tires, Brad went out of his way to make sure i left as happy as i could ! he made sure i had the right in More

by nicolefrench
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 12, 2014

Fantastic Service Super Great service, always very helpful and informative. Knows his stuff. Very happy friendly guy. I always enjoy going back and look forward to my More

by twy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mapp, Chris Mapp
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