Grande Prairie Volkswagen - Service Centre

Finally, good service in GP I have had my fair share of part technician encounters over the years, and everytime I get treated like I am incompetent because I'm a girl. For the f I have had my fair share of part technician encounters over the years, and everytime I get treated like I am incompetent because I'm a girl. For the first time ever upon calling in I got treated with respect and the understanding like I wasn't out to lunch with what I was asking for. I'm pretty sure it was Matt that I dealt with.. Thank you for finally helping! More

Good experience Great experience dealing with Shea. Super nice, really went out of her way to make sure I received my vehicle back quickly Thanks again Shea Great experience dealing with Shea. Super nice, really went out of her way to make sure I received my vehicle back quickly Thanks again Shea More

Great Service Vehicle was in and out ahead of schedule. All staff - sales and service are fantastic to deal with! The vehicle I purchased from them 3 years ago is Vehicle was in and out ahead of schedule. All staff - sales and service are fantastic to deal with! The vehicle I purchased from them 3 years ago is amazing, and the service department keeps in running in great condition. More

Helped me in a way that exceeded my expectations. I am TOTALLY impressed with their service and the surpassing way they helped me. I was on vacation, on the road, when my Passat started acting up i I am TOTALLY impressed with their service and the surpassing way they helped me. I was on vacation, on the road, when my Passat started acting up in Dawson Creek. The car need an emissions part which if it failed would ruin my engine. I'm on vacation. Help!!! Since I was passing through Grande Prairie on the way to Jasper I thought I would get the part there and have it installed while I wait. GP Volkswagen did not have the part, a Mass Airflow Sensor (MAF). Sam, the partsman, said the nearest one was in Toronto and the next in Spokane. I could wait for one to be shipped. It was the long weekend coming up so I would get it Tuesday and lose four plus days. Sam phoned around and found one (only one) in Edmonton at NAPA which I said I would detour and go and get that day. Sam made arrangements for NAPA to hold it for me so no one else would get it. Sam also made an appointment at a VW dealership in Edmonton for the next day so the MAF could be installed. GP VW did not get any money out of me but they treated me like I was their best customer. I am SUPER grateful and TOTALLY impressed with their service. I even gave Sam a tip. He saved my vacation, I only lost a day instead of five. Thanks heaps. Danny Nasar from Victoria, BC. More

Great dealership I love my VW and the dealer here in GP is top notch. I stopped in because my power source (cigarette lighter) wasn't working but to my surprise there I love my VW and the dealer here in GP is top notch. I stopped in because my power source (cigarette lighter) wasn't working but to my surprise there is no description of the fuses. Are you kidding me! All was not lost as the parts guy came out to my car, found the broken fuse and replaced it no charge. I love my VW dealership! More

Great service I had a tire shop fit aftermarket wheels fitted to my 2016 Tiguan, the wheels were incorrectly balanced causing a vibration, the tires shop could not I had a tire shop fit aftermarket wheels fitted to my 2016 Tiguan, the wheels were incorrectly balanced causing a vibration, the tires shop could not get my Tiguan back in due to the holliday weekend, I phoned Grande prairie volkswagen and they got me right in and correctly balanced my wheels. Great service. More

Fuel Issues The spring on the fuel valve broke and I was not able to fill up my Jetta. Grande Prairie Voltswagen drove to Hythe and fixed the problem which allow The spring on the fuel valve broke and I was not able to fill up my Jetta. Grande Prairie Voltswagen drove to Hythe and fixed the problem which allowed me to fill up and continue to Red Deer. Great service. More

Above & Beyond Service Recently purchased a new wind shield for a Golf I was restoring.The price was better then the "glass dealerships". Corey went the extra mile for me b Recently purchased a new wind shield for a Golf I was restoring.The price was better then the "glass dealerships". Corey went the extra mile for me by delivering the car to the auto body shop when finished. I sure appreciated what he and his staff did to make my like a easier. Will definitely be seeing you again in the future :) More

Dealership went above and beyond to address concerns The sunroof on my 2015 GTI exploded while hwy driving. VW Canada refused to cover the warranty. The dealership went above and beyond to address my saf The sunroof on my 2015 GTI exploded while hwy driving. VW Canada refused to cover the warranty. The dealership went above and beyond to address my safety concerns by going beyond the basic re-installation of a new sunroof, and actually had the new glass 3M taped. Further to that, they fully detailed my car to ensure no glass was left. While I was disappointed with VW Canada service, GP volkswagen service was OUTSTANDING. Thank you! More