Grande Prairie Volkswagen - Service Centre

Grande Prairie Volkswagen responded

@VWLOVERDUBWUBADUCK, Thank you for taking the time to express your gratitude towards Daniel Bartlett and for providing feedback on your recent service visit. We're pleased to hear that Daniel's service met your expectations. However, we sincerely apologize for any confusion regarding payments for warranty items and the miscommunication you've experienced. We understand how important clarity and consistent information are to our customers, and we regret that we fell short in this instance. We would like to resolve this matter promptly and ensure that you have all the necessary clarification regarding your warranty and service charges. Please reach out to us directly at your earliest convenience, so we can address your concerns in detail and improve your overall experience. Your feedback is invaluable to us as we continually strive to enhance our service quality and communication. We appreciate your honesty and hope to turn your experience around. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear darlene, We are sincerely grateful for your kind words about your service experience with Daniel Bartlett at Grande Prairie Volkswagen. It's heartening to know that Daniel's politeness and attentiveness made a positive impact on your visit. We always strive for transparency and to keep our clients well-informed, so it's rewarding to hear that this was your experience. Thank you for your feedback on the workmanship and service time; we are constantly looking for ways to improve and your input is invaluable. Your recommendation means the world to us. If there's anything more we can do to assist you or enhance your future visits, please let us know. Your satisfaction is our priority and we look forward to serving you again. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

@senrabtwo, Thank you for your review and for bringing in your VW Jetta to address the brake noise. We're glad to hear that issue was resolved and appreciate your patience as we work towards a resolution with VW HQ regarding your radio and cell phone concerns. Your feedback on our service time and communication is invaluable, and we're committed to ensuring that your next visit is a 5-star experience. If you have any further questions or need assistance in the meantime, please don't hesitate to reach out. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Melanie M., Thank you for taking the time to leave such a wonderful review for Grande Prairie Volkswagen! We are overjoyed to hear that you experienced excellent and speedy service, and that our team's kindness and expertise contributed to a pleasant visit for you. Daniel Bartlett, Mickaela Ward, and Jessica S. are integral parts of our team, and your recognition of their hard work and dedication is much appreciated. We're proud to have earned your recommendation. Please know that we are always here to provide you with quality service and support whenever you need us. Your satisfaction is what motivates us to maintain high standards in everything we do. Warm wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Melissa Caspe, Thank you for sharing your positive experience with Daniel Bartlett at Grande Prairie Volkswagen. We're delighted to hear about his commitment to providing excellent service and his effort to accommodate your schedule by expediting the service so you could get to work. It's this kind of customer-focused approach that we pride ourselves on. We appreciate your feedback and look forward to continuing to provide you with the same level of service in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

@nico.s.shull, Thank you for the fantastic review and for the 5-star ratings across the board. We are so pleased to hear that you enjoy visiting us, finding our service area clean and our staff friendly and knowledgeable. It's always our aim to provide fair pricing and professional service, and we're glad this has been your experience. Bryan, Daniel, and Mickaela will be thrilled to know their hard work is appreciated. We truly value your recommendation and look forward to your next service visit. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

@Dar, Thank you for the excellent review and the high ratings for our service! We're thrilled to hear that your service was completed ahead of schedule and that you found our team, especially Mickaela Ward, to be very friendly. It's our aim to provide transparent pricing and efficient service, so it's great to know we've succeeded. Your recommendation is much appreciated, and we're here to ensure that every visit you have with us is just as fantastic. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Helen Johnson, Thank you for your positive feedback regarding your service visit. We're glad to hear that our team, particularly Daniel Bartlett and Mickaela Ward, provided you with friendly, courteous, efficient, and personable service. Respecting your time and accommodating your schedule are top priorities for us, and it's rewarding to know we've met your expectations in these areas. Your satisfaction is important to us, and we look forward to continuing to provide you with great service in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Kayla Bartel, Thank you for your loyalty over the past three years and for sharing such a positive review! We're delighted to hear that you've consistently experienced amazing service at our dealership. It's wonderful to know that Daniel's friendliness has contributed to your positive experiences. We truly appreciate your recommendation and look forward to continuing to provide you with the highest level of service in the years to come. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

iesmith, Thank you for sharing your experience with us. We're glad to hear that despite the initial mixup, our team, particularly Daniel Bartlett, treated you well and resolved the issue quickly and courteously. Our staff is committed to ensuring a positive experience for all our customers, and we're pleased to know that Daniel's helpfulness stood out to you. We appreciate your understanding and look forward to serving you again in the future with the same level of efficiency and care. Best regards, Nathan Wheeler Grande Prairie Volkswagen