Grande Prairie Volkswagen - Service Centre

Disappointing Service Department VW car was taken in for a computer scan to trouble shoot heater. They did a “safety inspection” without being asked and reported $3200 worth of work t VW car was taken in for a computer scan to trouble shoot heater. They did a “safety inspection” without being asked and reported $3200 worth of work that “must be done immediately because it is not safe”. This included brakes metal on metal and 1mm pad left and LCA bushings loose, swaybar links loose. The reality of the car is the sway bar links were replaced 2 months prior, the car had a 4 wheel alignment at a different shop 2 weeks prior (no problems or adjustments done) and the thinnest pad on the car is at 5mm (I measured). They wrote on the invoice “customer understands car is not safe to drive” right be for they asked me to sign the invoice, just to rub in their “safety inspection” to attempt to get me to approve the work. To top it off the key remote didn’t work when they gave me the keys back, and the couldn’t figure out why. I’m looking forward to the day I no longer on a VW. Be aware of their less than honest tactics in the service dept. More

The worse service center ever. On Saturday I had an appointment at 11 am. I was driving two hours from my town to GP. I came with my wife there at 10:40 am. My Volkswagen finally go On Saturday I had an appointment at 11 am. I was driving two hours from my town to GP. I came with my wife there at 10:40 am. My Volkswagen finally got to the service at 3 pm. It had some electronic problem with brakes. Mechanically it worked, but always did some sound and showing error on parking brakes button. It was possible to fix just at the dealership with the special computer.Around 4 pm I finally heard something about my vehicle from the service. The lady at the service front desk told that my tire is blocked, because when the mechanic add the computer. it blocked the weal and I need to find a car rental and drive on it at home. Are you seriously? I was driving 2 hours to come to the dealership where should work professionals, who will fix my car. I did not want to wait 6 hours, after to find out that I need to pay 220$, rent a car and go home and after come back, when GP service will find out how to fix my car. On my luck, I knew the car better then professional Volkswagen mechanic and easily unblocked the weal. Payed for nothing and went home so disappointed. I would never recommend this place and would never come back. Sales employees were very nice, I know it because talk to them while waiting, but service once again was overfull. I can not understand how was possible to hire someone to fix Volkswagen cars, who elementary does not know all secrets of Volkswagen. More

False fuel test to avoid warranty issues I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had received bad fuel as the light came on 100km after last filling up. After 11 days I was informed by Shea that under their assumption (not tests) I had put diesel in my gas car and this would not be covered by warranty. It seems I never have put the thought in their mind about my fuel as it soon became my biggest hurdle. I asked if they tested my fuel to make sure it’s actually diesel since Shell premium is yellow like diesel and Shea (service manager) informed me she didn’t know how to get fuel tested. I immediately lost all respect for the dealership and pursued a 2nd opinion as my fuel receipts stated premium fuel and the gas station assured me with paperwork that they did not have contaminated fuel. As suggested by Southgate VW in Edmonton I needed to go to another place that works on both gas and diesel engines since there are no other VW dealerships in the area and my car was not driveable to take it to Edmonton. After getting a 2nd opinion with a proper fuel test, it was determined that I did not have contaminated fuel and that the injector failure issue was due to something else wrong in the car. I went back to GP VW with my results in which they would not accept. They decided to send in a fuel sample of their own labelled “tiguan“ that was supposedly mine that they had kept for testing (after I showed them where to get fuel tested). It came back as very contaminated fuel which didn’t surprise me as they could have sent in any fuel sample they wanted to avoid being wrong. Now my car is still not fixed 3 months later since they flagged it under warranty as a fuel issue and no other VW dealership can look at it and give another opinion. I’m now stuck with a deceitful dealership charging me for work that should be covered under warranty. Vw Canada is also not willing to investigate because GP Vw technicians are ‘experts’ and what they say goes. I’ve owned a VW for 12 years and will be selling this one and never buying another one again as well as advising all friends not to bother as the service from Vw Canada is pitiful. After all the emission lies you would think they would try and keep the faithful customers they had left. More