Grande Prairie Volkswagen - Service Centre

Dealership went above and beyond to address concerns The sunroof on my 2015 GTI exploded while hwy driving. VW Canada refused to cover the warranty. The dealership went above and beyond to address my saf The sunroof on my 2015 GTI exploded while hwy driving. VW Canada refused to cover the warranty. The dealership went above and beyond to address my safety concerns by going beyond the basic re-installation of a new sunroof, and actually had the new glass 3M taped. Further to that, they fully detailed my car to ensure no glass was left. While I was disappointed with VW Canada service, GP volkswagen service was OUTSTANDING. Thank you! More

Service Darcy looked after my concerns very effectively. Corey addressed my repairs very quickly and was very friendly to deal with. Thanks again Darcy and Darcy looked after my concerns very effectively. Corey addressed my repairs very quickly and was very friendly to deal with. Thanks again Darcy and Corey for you help. It was very much appreciated. More

Great Service Experience at Grande Prairie Volkswagen I went for the first service on my new vehicle, Corey Young and Sam Gerbrant answered all my questions, got my car in on time and gave me a free wash I went for the first service on my new vehicle, Corey Young and Sam Gerbrant answered all my questions, got my car in on time and gave me a free wash because it was so dirty! I don't know how they could have been more helpful. This is a great place to buy and get your Volkswagen services. A Very Happy Customer Linda More

Great Staff! It is very rare I leave without a smile on my face. The service center is always friendly, jokes around and puts a smile on my face. Their service pap It is very rare I leave without a smile on my face. The service center is always friendly, jokes around and puts a smile on my face. Their service paperwork is easy to read so I can understand what they have done to my vehicle and if I have any questions they always help me get the right answer. I have to make special mention of a wonderful shuttle driver they have employed there, I believe his name was Brian (gosh I hope that's right) he was so friendly and chatted with me to and from the dealership. Thank you GP Volkswagen for your excellent customer service! More

Beware of these crooks!!! I would like to give Grande Prairie Volkswagen zero stars but that isn't an option. Going from purchasing and servicing my car at an outstanding VW d I would like to give Grande Prairie Volkswagen zero stars but that isn't an option. Going from purchasing and servicing my car at an outstanding VW dealership in Kelowna to dealing with GP VW service department has been a complete nightmare. The only other two groups of people I know who have dealt with GP VW feel the exact same way, warned me, and state they will NEVER go back. The employees in the GP VW service department are crooks and poor mechanics. After reading me the long list of problems I "need to fix in order for the car to run" they gave me a number over $10K. When I went to retrieve my car I was greeted with open arms by the salesmen who had my key and file. The salesman who I paid (they charged me $215 when I signed off for a "Complimentary" inspection - I was told the charge was because I said the car was blowing black smoke which is not a part of their complimentary inspection) was extremely persistent that my car has "had a good life" (it's a 2006) and that it was time for me to buy a new car. I told him I was not interested but he continued to pressure me. Before I managed to leave GP VW the salesman had me sign off that I am aware that the car is not in good shape and should not be driven - well, I made it about 100 m from the GP VW parking lot before I had to call a tow truck. The next day I was told by the HONEST private VW mechanic shop in Grande Prairie that the GP VW mechanic left the intake hose off, which is why I couldn't drive the car far. The honest VW mechanic let me know that he could fix my car for 20% the cost that VW quoted me. I was also told by the other VW mechanic shop that they've heard this story many times before from unhappy GP VW customers, who were given an $8-10,000 quote, and that this story doesn't surprise them at all. Update: My car has been beautifully fixed by the private mechanic for a fraction of the price GP VW quoted and I couldn't be happier. My family and I will never step foot in GP VW again. More

Friendly, considerate service! Dropped my vehicle off for service and received friendly reception from all the employees that I met. A courtesy shuttle dropped me and picked me up Dropped my vehicle off for service and received friendly reception from all the employees that I met. A courtesy shuttle dropped me and picked me up from my destination while my vehicle was in the shop. When I picked up my vehicle, I received a clear and concise report of the repairs done. Corey was professional, friendly and knowledgeable. I would definitely recommend this dealership to VW drivers! More

Time to change those tires! Another great experience with the local VW Dealership. It was that time of year... needed the tires put back to seasonal. Brad yet again went above an Another great experience with the local VW Dealership. It was that time of year... needed the tires put back to seasonal. Brad yet again went above and beyond, he was kind enough to come and get my vehicle to bring it in for it's appointment because my work schedule did not work well with the shuttle! When the car was ready I was able to catch the shuttle back (What a friendly shuttle driver) and then was taken care of promptly and thoroughly by Shea! Always a good experience! More

Excellent Service I had a computer problem with my 2012 Volkswagen Jetta. Shae, The Service Manager sent a tow truck out to collect the car 140 kms. away and repaired i I had a computer problem with my 2012 Volkswagen Jetta. Shae, The Service Manager sent a tow truck out to collect the car 140 kms. away and repaired it promptly, Really appreciated her attitude and the shop's performance. Highly recommend this service department. Dan Willson More

having tire trouble. when no one else was able to help me with my tires, Brad went out of his way to make sure i left as happy as i could ! he made sure i had the right in when no one else was able to help me with my tires, Brad went out of his way to make sure i left as happy as i could ! he made sure i had the right information and directed me to the best solution for my problem. Very helpful and friendly ! More