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Grande Prairie Volkswagen - Service Centre
Grande Prairie, AB
153 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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153 Reviews of Grande Prairie Volkswagen - Service Centre
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March 03, 2022
I am very disappointed in the service I receive at GP Volkswagen. They have outright lied to me about warranties and there is one issue that is 1.5 years old that has not been resolved yet. I love the v Volkswagen. They have outright lied to me about warranties and there is one issue that is 1.5 years old that has not been resolved yet. I love the vehicle but will not purchase from them again in the future. That’s too bad. More
by San1120
July 21, 2021
I am very disappointed with the service. I bought a used car at the dealership and brought it in for maintenance. At the same time I asked if they could deal with some little spots of rust that showed up af car at the dealership and brought it in for maintenance. At the same time I asked if they could deal with some little spots of rust that showed up after winter. No problem the technician told me, took photos and promised to call me a week later. That was in mid April. I finally called again mid June. He hadn’t done anything and promised to get right on it and call back the next day. End of June I called the service manager. He told me he would talk to the guy the very next day and call me back the afternoon of that day. It’s now mid July and I haven’t heard a word. Sorry guys but this looks a lot like a pattern to me. More
by Bearlyhills
Employees Worked With
Daniel Bartlett
June 11, 2021
Easily and by far the nicest and most helpful service team ive had to date. Always courteous and keep you informed throughout service. Answered every question without missing a beat, could not recommend team ive had to date. Always courteous and keep you informed throughout service. Answered every question without missing a beat, could not recommend enough More
by Kris
Employees Worked With
Daniel Bartlett
May 20, 2021
Casey is amazing at what he does, I was overly surprised at the detail he did for my vehicle. I’ve gotten details done plenty of places before but he is by far the best, not a spot missed, and not to hard t at the detail he did for my vehicle. I’ve gotten details done plenty of places before but he is by far the best, not a spot missed, and not to hard to look at either (; More
by CyrenaDE96
Employees Worked With
Casey Kataquapit
April 13, 2021
Sam is organized and listens well to the customer. He never makes you feel small. I highly recommend getting Parts off this guy and GP VW. never makes you feel small. I highly recommend getting Parts off this guy and GP VW. More
by Anthony
Employees Worked With
February 28, 2021
Had my first oil change and Paige was great with checking in on me and making sure everything was great and I was happy! The lube tech was quick and efficient and make sure everything was running as it shoul in on me and making sure everything was great and I was happy! The lube tech was quick and efficient and make sure everything was running as it should. Great customer service from both departments! More
by Melanie M.
Employees Worked With
October 28, 2020
I've been taking my 2012 VW Golf to GP for service for the past few years. I called to ask if I needed to replace my timing belt due to a recent event where I had a hard time starting my car. I asked i the past few years. I called to ask if I needed to replace my timing belt due to a recent event where I had a hard time starting my car. I asked if I brought my vehicle in … a three hour drive with time change, would they have the parts if it needed to be replaced. They said, no, they don't stock parts for old vehicles. My car is not that old. If I wanted to have the parts in stock and didn't use them, it would be a 20% restocking fee. Not once did anyone ask me any questions to see it was most likely the timing belt. I called Prince George and the service person asked me a bunch of questions and then said, it's definitely not your timing belt, likely the battery. He also said they stock one of the parts for most vehicles, common kits, etc. I was prepared to spend between $2,ooo - $2,500.00 on a repair job but they can't spring to bring in the parts! Even if it turns out I didn't need them now, I would need the job done eventually. I'm rating the individuals higher because it's not their policy, they just have to follow it. More
by slbayley
August 13, 2020
I am extremely disappointed with the service at a Grande Prairie AB Brad has promised to call and update me but will take an average of 3 weeks to get back to me and he never seems to know what the issue Prairie AB Brad has promised to call and update me but will take an average of 3 weeks to get back to me and he never seems to know what the issue is and makes constant excuses .... very unprofessional More
by Jessica
January 28, 2020
Service at this dealership is exceptional. The line tech Bailey even saved a kitten while doing an oil change. If that doesn’t show the integrity of this dealership and staff I don’t know what will! Ken is Bailey even saved a kitten while doing an oil change. If that doesn’t show the integrity of this dealership and staff I don’t know what will! Ken is fantastic as well. More
by Wilber J
Employees Worked With
Madison Knight, Jasmyn Woodland, Michelle Hogan, Bailey Grinder, Kenan Llenes
November 13, 2019
Service was great they went above and beyond what I expected from a dealership and the price is way less than I thought especially it being a dealership and not a third-party shop expected from a dealership and the price is way less than I thought especially it being a dealership and not a third-party shop More
by Shadowace83
Employees Worked With
Madison Knight, Darren Thyssen, Jasmyn Woodland, Kailey Lemay
