Grande Prairie Volkswagen - Service Centre

Grande Prairie Volkswagen responded

Hello Melissa, Thank you for your glowing review! We're thrilled to hear you enjoyed your visit and the coffee too! It's always our goal to provide helpful and friendly service, and we're glad that Michaela and the team could do exactly that. We look forward to seeing you again for your next service visit. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Nico, Thank you for your fantastic review! We're delighted to hear that you've consistently had positive experiences with our service team, led by Mickaela. Ensuring high-quality workmanship and knowledgeable interactions is our priority, and it’s great to know we are meeting your expectations. We appreciate your continued trust in us for servicing your vehicles and look forward to maintaining this standard in all your future visits. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello beancaryn, Thank you so much for your wonderful review! It's great to hear that you were pleased with the efficiency and communication during your service visit. We always strive to keep our clients well-informed and to ensure their vehicle needs are met promptly. Your positive feedback, especially regarding Bryan Loewen's assistance, is truly appreciated. We look forward to continuing to serve you with the same dedication in the future. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello John, We sincerely apologize for the long wait times and the frustration caused during your recent visit. We understand that this experience did not meet the high standards we strive to uphold. Your feedback is invaluable and we are actively working to improve our service efficiency and communication. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to restore your confidence in our services. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello NJ, Thank you so much for your positive feedback and for recommending us! We're thrilled to hear that Ashley and our service team made your experience both friendly and professional. We strive for excellence in all our interactions, and it's wonderful to know we hit the mark for you. Looking forward to seeing you again at Grande Prairie Volkswagen! Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Klclose13, We're so pleased to hear about your positive experiences with our service department! Ensuring that appointments start on time and meet our clients' expectations is a top priority for us. Thank you for recognizing the efforts of Bryan, Mickaela, and Jade. We look forward to continuing to serve you with the same dedication and quality in the future. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello mcaven1950, Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with our team. Providing friendly, efficient service is our top priority, and we're thrilled that Michaela and Jade could help make your visit a pleasure. We truly appreciate your recommendation and look forward to welcoming you back to Grande Prairie Volkswagen for any future needs. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Jessica, Thank you for bringing this matter to our attention. We deeply apologize for the oversight regarding the oil change and the subsequent issue with the PCV valve. It’s clear we missed the mark, and for that, we are genuinely sorry. Your feedback is invaluable to us as it highlights areas where we need to improve our service and communication. Please know that Ashley and our entire team are committed to rectifying this situation and ensuring it does not happen again. We understand that trust is built on accountability and would love the opportunity to make things right. We will be reaching out to you personally to discuss how we can address your concerns and hopefully restore your confidence in our dealership. Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello gerberprim, Thank you for your feedback and the high marks on our service workmanship and transparency. It's great to know you appreciated the cleanliness of your vehicle post-service. We understand the importance of communication, and we apologize if we missed the mark in proactively reaching out to you regarding your vehicle's maintenance. Your experience helps us improve, and we'll ensure to prioritize communication to better serve your needs next time. Thank you for choosing us for your service needs, and we look forward to serving you again with the attention to detail you deserve. Warm regards, The Service Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hi Caleb, It's wonderful to hear that you enjoyed the service and the extra touch of a complimentary car wash during your visit. Our team, including Paige and Navpreet, is dedicated to providing pleasant experiences and ensuring everything is completed efficiently and on schedule. Thank you for taking the time to recognize our efforts. Your satisfaction is our top priority, and it's great to know we're achieving that goal. We look forward to your next visit and will always strive to exceed your expectations. Should you need anything else or have any suggestions for us, please feel free to reach out. Enjoy the sparkling clean ride! Best wishes, The Team at Grande Prairie Volkswagen