Grande Prairie Volkswagen

Very pleased I received excellent customer service. The employees were very courteous and answered my concerns with answers that pleased me. I am happy with the re I received excellent customer service. The employees were very courteous and answered my concerns with answers that pleased me. I am happy with the results! More

Buying My New Golf. I had a great time buying my new Volkswagen, Thank you very much Darcy and Brad for all your help it. was much appreciated. Dallas Schindler. I had a great time buying my new Volkswagen, Thank you very much Darcy and Brad for all your help it. was much appreciated. Dallas Schindler. More

Friendly staff I have now purchased two vehicles from this dealership and received friendly, helpful and considerate service in each instance. Brad is an excellent I have now purchased two vehicles from this dealership and received friendly, helpful and considerate service in each instance. Brad is an excellent salesperson and I very much appreciated the fact that he understood what I needed and wanted and did not try to convince me to spend over my budget. Everyone that I have encountered here has been wonderful. More

Great Staff! It is very rare I leave without a smile on my face. The service center is always friendly, jokes around and puts a smile on my face. Their service pap It is very rare I leave without a smile on my face. The service center is always friendly, jokes around and puts a smile on my face. Their service paperwork is easy to read so I can understand what they have done to my vehicle and if I have any questions they always help me get the right answer. I have to make special mention of a wonderful shuttle driver they have employed there, I believe his name was Brian (gosh I hope that's right) he was so friendly and chatted with me to and from the dealership. Thank you GP Volkswagen for your excellent customer service! More

Excellent Service Enthusiastic but not pushy. Out of 4 dealerships we went to, Volkswagen was the only place we didn't have to look for a salesman. Enthusiastic but not pushy. Out of 4 dealerships we went to, Volkswagen was the only place we didn't have to look for a salesman. More

New car! When I found out my Jetta needed more repairs than I wanted to make on it, I called Volkswagon to let them know that I decided I was going to look at When I found out my Jetta needed more repairs than I wanted to make on it, I called Volkswagon to let them know that I decided I was going to look at some other options. Brad called me within the next five minutes to ask if I wanted to come in and talk with him about what else we could do. We decided to trade it in for a brand new 2015 Jetta. Everyone there was really nice, and Brad did an excellent job getting me the car I wanted for the price I wanted. I would definitely go there again. More

Excellent Friendly, courteous sales people. Helpful. Well informed. Easy to approach. They know their stuff and they are very helpful. Everything was handl Friendly, courteous sales people. Helpful. Well informed. Easy to approach. They know their stuff and they are very helpful. Everything was handled in a very professional manor. More

Loving my new 2015 Jetta I was out looking for a new vehicle and couldn't find anything I liked, and then i phoned in and end up talking to Brad. We went over what I was look I was out looking for a new vehicle and couldn't find anything I liked, and then i phoned in and end up talking to Brad. We went over what I was looking for and he offered me a good deal on a new Jetta. We went over the numbers and went for a test drive, I ended up really liking what he showed and bought it. The whole experience was easy and relaxed, Brad was a very nice and professional person. He made sure that I was happy with what I was buying. I would definitely buy another car from this team, and look forward to dealing with them again. Thanks Brad! More

Purchased a new Jetta TDI My search started with a visit to their website and a query about price. Brad got back to me quickly and provided a great price. The next step was vis My search started with a visit to their website and a query about price. Brad got back to me quickly and provided a great price. The next step was visiting the dealership where we were acknowledged by everyone we came across. Very friendly dealership under the leadership of Darcy. Brad did a great job. Looking forward to continuing my Volkswagen experience! Thanks Brad! More

Beware of these crooks!!! I would like to give Grande Prairie Volkswagen zero stars but that isn't an option. Going from purchasing and servicing my car at an outstanding VW d I would like to give Grande Prairie Volkswagen zero stars but that isn't an option. Going from purchasing and servicing my car at an outstanding VW dealership in Kelowna to dealing with GP VW service department has been a complete nightmare. The only other two groups of people I know who have dealt with GP VW feel the exact same way, warned me, and state they will NEVER go back. The employees in the GP VW service department are crooks and poor mechanics. After reading me the long list of problems I "need to fix in order for the car to run" they gave me a number over $10K. When I went to retrieve my car I was greeted with open arms by the salesmen who had my key and file. The salesman who I paid (they charged me $215 when I signed off for a "Complimentary" inspection - I was told the charge was because I said the car was blowing black smoke which is not a part of their complimentary inspection) was extremely persistent that my car has "had a good life" (it's a 2006) and that it was time for me to buy a new car. I told him I was not interested but he continued to pressure me. Before I managed to leave GP VW the salesman had me sign off that I am aware that the car is not in good shape and should not be driven - well, I made it about 100 m from the GP VW parking lot before I had to call a tow truck. The next day I was told by the HONEST private VW mechanic shop in Grande Prairie that the GP VW mechanic left the intake hose off, which is why I couldn't drive the car far. The honest VW mechanic let me know that he could fix my car for 20% the cost that VW quoted me. I was also told by the other VW mechanic shop that they've heard this story many times before from unhappy GP VW customers, who were given an $8-10,000 quote, and that this story doesn't surprise them at all. Update: My car has been beautifully fixed by the private mechanic for a fraction of the price GP VW quoted and I couldn't be happier. My family and I will never step foot in GP VW again. More