Grande Prairie Volkswagen

Worst customer service I have ever experienced I popped into the VW dealership while in town just to look, I knew my budget and knew what I wanted. At first everything seemed like it was going grea I popped into the VW dealership while in town just to look, I knew my budget and knew what I wanted. At first everything seemed like it was going great, then after I walked out of the dealership while waiting for the financing to go through, everything went to crap! No one ever contacted me again, I had to contact them to find out what was going on and still didn’t contact me back, I had to call again. Come the day of delivery, I drove the two hours to Grande Prairie waited for almost 2 hrs to get into the finance office to sign, which is fine she was the only finance person in (and I must say she was awesome to deal with, Chrysler is lucky to have her). Once done in the finance office, we stood around for a few minutes waiting to see our sales person Caitlin to show us our shiny new car, right there in the show room she handed me the key to my new car pointed to it outside and disappeared. I switched my own plate on my car, was not shown a single thing on the car and felt as if I was not important and was just a sticker on the board. Never did I receive a follow up call on how i liked my car or if I was happy with it, nothing! Forward ahead 6 months, now I am receiving multiple emails and text messaging saying how GP VW wants me to trade it in to “lower my payment”. I would consider it as I am rebuilding my credit (high interest rate) so ya i would like to see my options, and I love my VW. I responded to one of the emails and first thing in the morning I got a email back from Thomas asking for more information on my trade in. I am at work so rather than call I return an email with all of the information he asked for. 2 days later still have not heard back from him. Here we go again. I call into the dealership to talk to someone and get answers as to what I could get for trade. I get Caitlin on the phone tell her I’m frustrated that no one ever gets back to me. She says “oh that’s weird I didn’t get any information, I’ll check your file” Low and behold there’s the email I sent to Thomas. I tell her I’d like to know what my trade is worth. She advises me to give her an hour and she will get back to me as managers are tied up at the moment. Sure no problem! NOW 2 days later and I still have not heard back from her yet again! Long story short I will NEVER purchase a single thing from Grande Prairie Volkswagen or recommend anyone to purchase from GP VW. Even for warranty work I will take my vehicle to Edmonton to Norden VW simply because of how terrible this place has treated me, and I even purchased extended warranty! Worst experience with a car dealership! More

friendly, amazing, wonderful, funny. Even though it took a few days to get the deal we did, Thomas never gave up. He talked with us like we were old friends, joking around when waiting an Even though it took a few days to get the deal we did, Thomas never gave up. He talked with us like we were old friends, joking around when waiting and serious when it came to paperwork. We have had our new truck for less than a day and already recommended going to see him. More

thomas reber and mike murphy rock. never distracted, was allowed several test drives, respectable trade allowance, gr8 personalities and sense of humour. very good attention to detail. never distracted, was allowed several test drives, respectable trade allowance, gr8 personalities and sense of humour. very good attention to detail. came to a deal at first visit, never pushed. the quality and amount of time beyond your expectations. customer focused, no preconceptions. wow More

VW Atlas We were looking for a new vehicle and wasn’t even looking at Volkswagen. Ryan showed us the Atlas and took us though the process. We now own a new Atl We were looking for a new vehicle and wasn’t even looking at Volkswagen. Ryan showed us the Atlas and took us though the process. We now own a new Atlas and are very happy with it. More

Buying made easy Excellent team!! They went above and beyond for me! I definitely recommend them all my friends and family! Even the secretary was awesome! Good work o Excellent team!! They went above and beyond for me! I definitely recommend them all my friends and family! Even the secretary was awesome! Good work on the pick I love Tiggy! More

Happy with my purchase I'd like to start by thanking Phil for his help with my used vehicle purchase. I was in desperate need of a new vehicle and the help I received from b I'd like to start by thanking Phil for his help with my used vehicle purchase. I was in desperate need of a new vehicle and the help I received from both Phil and Tim to get me into a vehicle quickly was greatly appreciated. They provided me with a great deal on a slightly used Volkswagen that met all my needs (and helped keep my "wants" within budget). I will definitely be back when it's time to buy my brand new Volkswagen. More

i had to have it I searched most of canada for a bug I loved, Caitlin helped me with the insurance company, the claim, getting the most back for my vehicle, and gettin I searched most of canada for a bug I loved, Caitlin helped me with the insurance company, the claim, getting the most back for my vehicle, and getting me into the new one that I loved. quick, easy, painless More

They Worked for 4 months to get m in the right vehicle Ryan was completely workable on my price bracket, he searched how and low and when I thought he gave up on trying to get something to fit my budget he Ryan was completely workable on my price bracket, he searched how and low and when I thought he gave up on trying to get something to fit my budget he calls me a few months later and says he got the right truck me. I’d recommend Ryan to other people any day . Just goes to show he cares and works for the best deal . If your willing to wait for him to find it for ya More

My new truck thanks to Volkswagen Thomas and the gang at volkswagen went above and beyond to get me the vehicle i wanted, they never stopped working for me and helped me acheve what i Thomas and the gang at volkswagen went above and beyond to get me the vehicle i wanted, they never stopped working for me and helped me acheve what i wanted More

Excellent customer service! My husband and I purchased a new truck from Dawson who is new to the company. With minimal help from Tim, he was able to help us upgrade from our VW T My husband and I purchased a new truck from Dawson who is new to the company. With minimal help from Tim, he was able to help us upgrade from our VW Tiguan to a brand new truck! We love our new vehicle and the service we received from VW was incredible. Such friendly and helpful people who genuinely care to make you happy and aren't just in it for the sale. Thank you so much for everything, we will definitely return for future purchases, and we will be referring everyone we know to you. In the past I have visited for repairs on the Tiguan. I must say that I have never had such a great experience with a service department and they are probably the reason that we stayed loyal to the VW dealership. More