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Grande Prairie Volkswagen

Grande Prairie, AB

4.8
1,192 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,192 reviews

June 27, 2018

Overall Amazing! Made everything effortless. Purchasing my first new vehicle was an exciting, but scary step at first. I had an idea of what I was looking for, but really no idea how to proceed w More

by Tslozackc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2018

Nothing but a stellar experience! I have had a great experience from the staff at Grande Prairie Volkswagen! Extremely nice staff and helped me out massively. I was extremely impressed More

by Chrisc455
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018

Great Sale. GP auto group advertised the mall sale this past month, and me being me, I quickly messaged Dale Scotton (who sold us our truck) and told him I wanted More

by lindsss91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Scotton, Shea Paquette, Mike Murphy, Tim Horcoff
May 29, 2018

The worse service center ever. On Saturday I had an appointment at 11 am. I was driving two hours from my town to GP. I came with my wife there at 10:40 am. My Volkswagen finally go More

by Danys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Madison Knight
May 31, 2018 -

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us. I am sorry that we let you down. We have spoken to our appointment booking department to ensure they offer our customers more clarity regarding appointment times and expectations. Unfortunately, our technician did require more time to properly diagnose and repair your vehicle. We are sorry that this caused you an inconvenience. Grande Prairie Volkswagen strives for 100% customer satisfaction 100% of the time. Once again, I am regretful we did not meet your expectations, it is my hope that we can work with you to regain your trust and business.

May 25, 2018

New buyer The team at Grande prairie Volkswagen knew exactly what I was looking for. They are kind, understanding, extremely helpful and patient and good prices More

by D.rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad O'Donovan , Mike Murphy
May 14, 2018

Love my Golf Dealt with Phil in sales, he was patient and not pushy. Respected my time and was very efficient. Found me a car that I love so much...Phil and the te More

by Rhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Horcoff
April 27, 2018

Extremely Stressfree Bradley O’Donovan also known as ‘Bobby Hill’ at Grande Prairie Volkswagen, was extremely friendly, and answered all of my questions to the best of his More

by Newbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley O’Donovan
April 19, 2018

Had alot of fun Derek was very Knowledgeable and energetic. Anytime we had a question and he didnt know the answer he told us that, and found the real answer. We lea More

by stellaj
Recommend Dealer
Yes
Employees Worked With
Derek Manysiak
April 04, 2018

excellent service Great overall experience with purchasing my new vehicle. Phil went above and beyond to make this purchase happen. No pushy sales tactics here, just ge More

by Markobrien91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2018

Great Service I really apreciated the relaxed atmosphere I felt through the afternoon. Tim worked hard to get my numbers down and Thomas was very helpful findingwha More

by NVGILCHRIST
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy, Tim Horcoff, Thomas Reber
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