Grande Prairie Volkswagen

Couldn't ask for a better Sales guy - 2017 Hyundai Elantra I got referred by a friend to go buy from Rick Simms cause of how much he actually cares about the customer. I was looking to buy my first car since I I got referred by a friend to go buy from Rick Simms cause of how much he actually cares about the customer. I was looking to buy my first car since I just turned 18 and Rick was the best Guy to go to. He really helped me find what I was looking for and showed me exactly I needed. I've heard bad things about car salesmen but non of that mattered while I was dealing with Rick and the whole Volkswagen staff. I definitely recommend him young or old, good looking or not (haha) to go to him and he'll seriously take care of you and give you the best he can! Rick Simms is the coolest guy ever!! (: More

Great buying experience Was driving through the lot and was met by Robin. Had a quick approval. Robin was very friendly and was very helpful. Had a great experience. Would bu Was driving through the lot and was met by Robin. Had a quick approval. Robin was very friendly and was very helpful. Had a great experience. Would buy from again. More

Good environment, friendly staff Brad was very helpful and knowledgeable, perfect for a first time buyer like me. He had the patience to show me all my options and help figure out wha Brad was very helpful and knowledgeable, perfect for a first time buyer like me. He had the patience to show me all my options and help figure out what worked best for me. All the staff were kind and very welcoming as well. More

An exceptional, fun and stress free experience! I am a new car buyer and I had no idea what I was doing but Rick and Chris were fantastic!!! I am so happy with my new Jetta! And they made the proces I am a new car buyer and I had no idea what I was doing but Rick and Chris were fantastic!!! I am so happy with my new Jetta! And they made the processes so easy for me. Rick made this into something super fun and stress for me, honestly part of the reason I bought the car was because he was so amazing with his customer service! Chris was very helpful also he took the time to explain all my options and told me whats the best route to take. These guys are terrific and anyone who I know is looking for a car I will definitely take them straight to Rick! I cant express enough how satisfied I was with the whole experience, and for me being management in a retail store I understand good customer service skills when I see them and Rick blew me away! I cant thank these guys enough for giving me such an amazing experience that I can cherish for the rest of my life! :) 100/5 stars for me! More

Helped me in a way that exceeded my expectations. I am TOTALLY impressed with their service and the surpassing way they helped me. I was on vacation, on the road, when my Passat started acting up i I am TOTALLY impressed with their service and the surpassing way they helped me. I was on vacation, on the road, when my Passat started acting up in Dawson Creek. The car need an emissions part which if it failed would ruin my engine. I'm on vacation. Help!!! Since I was passing through Grande Prairie on the way to Jasper I thought I would get the part there and have it installed while I wait. GP Volkswagen did not have the part, a Mass Airflow Sensor (MAF). Sam, the partsman, said the nearest one was in Toronto and the next in Spokane. I could wait for one to be shipped. It was the long weekend coming up so I would get it Tuesday and lose four plus days. Sam phoned around and found one (only one) in Edmonton at NAPA which I said I would detour and go and get that day. Sam made arrangements for NAPA to hold it for me so no one else would get it. Sam also made an appointment at a VW dealership in Edmonton for the next day so the MAF could be installed. GP VW did not get any money out of me but they treated me like I was their best customer. I am SUPER grateful and TOTALLY impressed with their service. I even gave Sam a tip. He saved my vacation, I only lost a day instead of five. Thanks heaps. Danny Nasar from Victoria, BC. More

Awesome people selling Fantastic cars To be honest, my initial impression wasn't that great. My first point of contact with GPVW was through their website. I sent an email inquiring about To be honest, my initial impression wasn't that great. My first point of contact with GPVW was through their website. I sent an email inquiring about a new car, which I never received a reply to. But after a few weeks of waiting, I decided to try them again, (this time by phone) because they are my nearest local dealership and I wanted to give them the benefit of the doubt. From that point on the experience was nothing but a breeze. Darcy was super open and pleasant, and Brad's got a passion for his job and the product he sells that's extremely contagious. The whole buying experience was super simple and smooth. It's worth noting that I found their pricing to be super competitive compared to other VW dealerships in the province that I talked to. I have nothing but good things to say. I love my new car. More

I was Difficult, They were not. I spent three days harassing these guys with questions and and was more difficult then i needed to be. I was demanding and they were understanding all I spent three days harassing these guys with questions and and was more difficult then i needed to be. I was demanding and they were understanding all the way through. I bought a Jetta, and within 3 hours had a flat tire. i was lent a vehicle at no cost, offered road side assistance and left with good service in a situation no one wants. I will buy here again. -Brian More

Great I have given a 5 star rating just for the patients, service, knowledge of the vehicle and just how relaxing it was to deal on the vehicle I have given a 5 star rating just for the patients, service, knowledge of the vehicle and just how relaxing it was to deal on the vehicle More

Exactly what I wanted Rick and Darcy did everything I asked and/or needed, nothing more, nothing less, which is perfect. There was none of that salesman fluff stuff that ev Rick and Darcy did everything I asked and/or needed, nothing more, nothing less, which is perfect. There was none of that salesman fluff stuff that everyone hates. They're people, who treated me like a person instead of a sale, Great times were had by all, especially me. More

Brad was the first salesman I didn't want to run away from! I had been mulling over the idea of getting rid of my truck and buying a car for a while. I knew I already liked VW so I stopped to look at a couple m I had been mulling over the idea of getting rid of my truck and buying a car for a while. I knew I already liked VW so I stopped to look at a couple models and that's when I met Brad. He was super easy to get along with and I appreciated his genuine nature. After reviewing the situation on the truck and what was left owing yaddy yadda, I was thinking getting into a different vehicle wouldn't be a possibility at this time. Brad and Darcy went over what my options were, there was no fluff, no reading in between the lines & no pressure. When we agreed on a deal that I was comfortable with, I went in to sign some papers and get all the details hammered out. To my surprise, they were able to get an even lower interest rate then previously stated and a few extra perks I wasn`t expecting (I had delt with Chris from VW finance as well as a wonderful gentleman from GP Chrysler who I unfortunately can`t remember his name). Overall, I felt like they did everything they could to make me feel like I was getting a great deal and even went over and above to ensure it. On the day I went to pick up my new Jetta, Brad had brought in his wife and new baby for me to meet and get baby snuggles! It was a great surprise and i`ll never forget it! Great job guys! More