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Grande Prairie Volkswagen
Grande Prairie, AB
1,048 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 1,048 reviews
January 17, 2017
Very poor customer service. Terrible service department. They are not flexible or accommodating, I've caught overcharges. Twice I've had "new" error codes come on immediately aft Terrible service department. They are not flexible or accommodating, I've caught overcharges. Twice I've had "new" error codes come on immediately after my car has been serviced there, and they have not considered whether they caused the errors. Most disappointing of all, the dealership manager was completely unresponsive to my inquiries and my concerns with the service department. The response from the dealership written below this review is not in relation to my complaint. My complaint was not about pricing. This dealership does not value customer service. More
by FSJ
January 14, 2017
Great service, very friendly and helpful Chris made things so easy for me buying my first car on my own! he was very friendly and made you feel like you have known him for years, also made su Chris made things so easy for me buying my first car on my own! he was very friendly and made you feel like you have known him for years, also made sure i was happy and and knew everything that i was getting my self into! More
by BrittDH1117
January 13, 2017
Superior Customer Service We worked with Phil (sales) Darcy and Chris with our process. Hands down blown away by the effort to find and deliver exactly what we were looking f We worked with Phil (sales) Darcy and Chris with our process. Hands down blown away by the effort to find and deliver exactly what we were looking for. Bravo Phil, and team. Will return when the time comes to upgrade. More
by LAWRENCE
January 12, 2017
Awesome Experience I highly recommend dealing with GP Volkswagen, Phil (salesman) was so awesome to deal with, we bought TWO vehicles on the same day, no matter what you I highly recommend dealing with GP Volkswagen, Phil (salesman) was so awesome to deal with, we bought TWO vehicles on the same day, no matter what your looking for, I know he could find the best deal for you:) Chris in finance is absolutely awesome, and will work extremely hard to get you the best deal possible:) GP Volkswagen is definitely our go to dealership from now on:) More
by Mellissa
December 30, 2016
Excellent service and sales team Brad Malcom was very easy to talk to and knew the vehicle he was selling. He made the process easy and fun. We are very pleased to be walking a way wi Brad Malcom was very easy to talk to and knew the vehicle he was selling. He made the process easy and fun. We are very pleased to be walking a way with the car of our dreams. More
by PaigeVC
December 22, 2016
Great experience! Robin, Darcy and Chris were an absolute pleasure to work with! I couldn't be happier with my new Jetta :) Thanks so much to all of you for making my e Robin, Darcy and Chris were an absolute pleasure to work with! I couldn't be happier with my new Jetta :) Thanks so much to all of you for making my experience so enjoyable and stress free! More
by Ange M
December 19, 2016
Blown away by the staff Rick went above and beyond when helping me find the perfect vehicle. It was my first time buying new so I was nervous but rick did all he could to mak Rick went above and beyond when helping me find the perfect vehicle. It was my first time buying new so I was nervous but rick did all he could to make me feel comfortable and pick the vehicle that suited me best. Now I'm a proud owner of a lancer and I couldn't be happier with it. Thanks Rick :) More
by TyGuy
Employees Worked With
Rick Simms
December 18, 2016
Awesome dealing with Phil, Im not an easy customer I am looking for the perfect vehicle for my family of 8 and fuel mileage and number of seats is a necessity. I am a difficult customer for I am looki I am looking for the perfect vehicle for my family of 8 and fuel mileage and number of seats is a necessity. I am a difficult customer for I am looking for something other then a Van more SUV in an affordable price for my budget. Phil has been extremely helpful and showing me all kinds of options not to mention an excellent trade in price on my current vehicle. I am sure we will find the perfect vehicle for my family. Phil keeps my updated on anything New I may consider. Excellent customer service, highly recommend. Will continue to pursue my search for dream vehicle with Phil's help till I find it. Extremely with the customer service I am receiving. More
by Passat Princess
Employees Worked With
December 10, 2016
Great experience I had such a great experience at grande prairie volkswagen! Robin was our salesman, he's extremely personable, accommodating, easy to deal with, just I had such a great experience at grande prairie volkswagen! Robin was our salesman, he's extremely personable, accommodating, easy to deal with, just an all around great guy. The atmosphere in the entire building is fun and friendly. Thank you so much everyone at gp Volkswagen for the awesome experience, I absolutely love my new car and look forward to dealing with the staff again when I bring my Jetta in for service :) More
by Kayle
Employees Worked With
Chris Falls, Robin Bezzant
December 09, 2016
Thanks for Your Help Brad made it fun to shop at Grande Prairie Volkswagen - he has an excellent sense of humour. Thanks for helping me find my new vehicle - it is perfect Brad made it fun to shop at Grande Prairie Volkswagen - he has an excellent sense of humour. Thanks for helping me find my new vehicle - it is perfect for me. Chris made it easy to understand the options and really listened to what I wanted. KL More
by KL
