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Grande Prairie Volkswagen

Grande Prairie, AB

4.8
1,048 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,048 reviews

February 01, 2018

Ask for Derek Derek was patient and knowledgeable. Didn't rush anything, Worked hard to get me what I wanted and made the whole thing fun. Also knew an amazing amou More

by adam richards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Manysiak
January 31, 2018

Great service If I could recommend an employee from this dealership it would be Shae , she’s super helpful, polite and goes beyond her means, literally goes above a More

by dustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shea Paquette
January 19, 2018

False fuel test to avoid warranty issues I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had More

by Jenna1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darcy Burrell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shea Paquette
Jan 19, 2018 -

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us. I am sorry to hear that you feel our service department has let you down. Please be assured that our Volkswagen Master Technician was assigned to your vehicle to investigate your check engine light. He immediately found the cause of the check engine light, which was contaminated fuel. Based on his conclusive findings, there was no need for further investigation. Grande Prairie Volkswagen is bound by the authorities and policies of Volkswagen Canada and can only perform warranty work authorized by Volkswagen Canada. Fuel contamination is not covered under the Volkswagen warranty. We were not provided authorized to complete any repairs. The Service Manager at Grande Prairie Volkswagen has closely reviewed the copy of the second opinion completed by another shop. The other shop drained the fuel tanks, added a fuel conditioner and replaced the spark plugs, if there was no evidence of fuel contamination why did they have to perform these repairs? Again, we are sorry that you feel let down by Volkswagen Canada and our dealership. It is our sincere hope that once you have time to further reflect on the information provided, you will give our dealership an opportunity to earn your trust and business back.

Jan 19, 2018 -

Jenna1 responded

As part of the diagnosis to eliminate fuel contamination assumed (by assumption I was told that the colour yellow which is the same as Shell premium and texture ‘felt’ like diesel) by GP VW, the 2nd shop performed these steps to see if they got the same results before charging me for a $200 fuel test. After talking to multiply shops about this style of diagnosis, it seemed to be the norm to empty the tank and try fresh fuel and run scan results on it again. The 2nd shop agreed that the colour was in fact yellow and the texture was slightly oily feeling but without proper lab results it would not assume it was diesel. After determining that my issues were not caused by contaminated fuel we agreed that the fuel (that was removed and properly labelled before diagnosis) should be sent off for further testing in order to go back to GP VW with results. This was done by an unbiased shop who I had never used before but came highly recommended by VW owners. Again this was not good enough for GP VW to look at further diagnosis and admitting they could have possibly misdiagnosed it and a sample of ‘Tiguan’ was sent off. After reviewing fuel receipts and talking to the Shell station there is no way I had contaminated fuel, let alone the diesel pump will not fit in my gas tank. Instead of trusting the customer, the service manager Shea accused me of being wrong and that they would not further investigate the issues. 3 months later my car still has faulty injectors and no diagnosis to what has really caused it. I wil now have to pay an expensive bill for my vehicle to get fixed under what should have been covered by warranty but the dealer was not willing to help their customers out. It’s such a shame that there is only one VW dealer in the north and your only option is bad service.

December 13, 2017

Great service! Phil was very attentive to my needs in a vehicle. He listened to what I wanted and tried his best to make that happen. I would definitely recommend h More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chantel beck
December 12, 2017

Amazing customer service Rick help me find a truck and did an amazing job. Thank you for everything Rick ! Go see Rick Simms at GPVW To get the best sales guy experience ! More

by Shameen13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Simms
December 01, 2017

It was pretty fricken great Phil Beaupre was an awesome person to work with. He is a fantastic salesman gave me a tour of the vehicle made sure I knew where everything was. He wa More

by Shayna3000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim? And one other guy who worked in finance can't remember name
December 01, 2017

Great experience : Real peace of mind Philippe was awesome. He made our process of buying a car so enjoyable. I never could have imagined better! We felt instantly at ease and we are so de More

by Édith Vachon-Raymond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2017

long drive but completely worth it I was in the market for a new truck, and i had been to several differ ant dealership no one was really willing to help. Lets just say i owed some mone More

by theguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TIm horcoff, Chris Falls, Caitlin Robinson
November 24, 2017

Parts Matt the parts man knows his stuff and was able to assist me promptly and knew where to help me with my wants and needs More

by Bigguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MATT SCHAFF
November 23, 2017

Winter Package Everything was great except the $700 winter package that didn't inculde a block heater or remote start or fir what i can tell nitrogen in the tires. More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hanen
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