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Grande Prairie Volkswagen

Grande Prairie, AB

4.8
1,048 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,048 reviews

July 26, 2018

A day with Shawn Turcotte Today I went to Grande Prairie Volkswagon in search of a new vehicle. I was introduced my Shawn who seemed very professional off the start. We sat dow More

by Brettmr21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2018

Awesome first experience buying a car. Had a great experience purchasing my first car with the Volkswagen dealership. Definitely would recommend them to anyone who’s looking to purchase a n More

by Miranda
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2018

Passat purchase The staff were very friendly, made me feel comfortable with my purchase and made sure I knew everytgung I needed to know about my new car and everythi More

by Davidtest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2018

Top notch service! Very helpful and knowledgeable. Have went above and beyond many a time to make sure my vehicle was taken care of. I could not be more pleased with th More

by carljo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shea Paquette, MATT SCHAFF
July 09, 2018

Jon was fantastic! Very knowledgeable. Thank you so much Jon for all of your knowledge and help in finding us our perfect vehicle. We were very pleased with your service and will recommend More

by StaciePiche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Wentzell
June 28, 2018

Beyond the norm! From my initial contact, Darcy and his staff went out of their way to answer my questions and educate me on my best purchase options. Throughout the More

by happy buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2018

Overall Amazing! Made everything effortless. Purchasing my first new vehicle was an exciting, but scary step at first. I had an idea of what I was looking for, but really no idea how to proceed w More

by Tslozackc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2018

Nothing but a stellar experience! I have had a great experience from the staff at Grande Prairie Volkswagen! Extremely nice staff and helped me out massively. I was extremely impressed More

by Chrisc455
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018

Great Sale. GP auto group advertised the mall sale this past month, and me being me, I quickly messaged Dale Scotton (who sold us our truck) and told him I wanted More

by lindsss91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Scotton, Shea Paquette, Mike Murphy, Tim Horcoff
May 29, 2018

The worse service center ever. On Saturday I had an appointment at 11 am. I was driving two hours from my town to GP. I came with my wife there at 10:40 am. My Volkswagen finally go More

by Danys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Madison Knight
May 31, 2018 -

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us. I am sorry that we let you down. We have spoken to our appointment booking department to ensure they offer our customers more clarity regarding appointment times and expectations. Unfortunately, our technician did require more time to properly diagnose and repair your vehicle. We are sorry that this caused you an inconvenience. Grande Prairie Volkswagen strives for 100% customer satisfaction 100% of the time. Once again, I am regretful we did not meet your expectations, it is my hope that we can work with you to regain your trust and business.

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