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Grande Prairie Volkswagen

Grande Prairie, AB

4.8
1,048 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,048 reviews

January 26, 2019

Excellent cistomer service Jasmyn has been a lot of help and extremely friendly. She guided us and help us every way that she could. The wait may have been long but it was all w More

by Melissa Caspe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmyn Woodland
January 17, 2019

Disappointing Service Department VW car was taken in for a computer scan to trouble shoot heater. They did a “safety inspection” without being asked and reported $3200 worth of work t More

by BR
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Shea Paquette
Jan 18, 2019 -

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us. I am sorry that you feel we let you down. We would welcome the opportunity to bring your vehicle back into the shop and have you watch and participate in the measuring and inspection on your brakes with our licensed technician. It is our hope that you take us up on this offer to give you peace of mind to personally see the concerns with your vehicle. Since your remote car starter is not a Volkswagen product it is necessary to disconnect the starter to allow the technician access to scan your vehicle. We do apologize for your inconvenience of having to wait for the technician to reconnect your remote starter. Grande Prairie Volkswagen strives for 100% customer satisfaction 100% of the time. Once again, I am regretful we did not meet your expectations, it is my hope that we can work with you to regain your trust and business.

January 05, 2019

New Tiguan Jasmyn was very helpful and has answered any questions we've had about the Tiguan quickly since we've gotten home. Everyone at the dealership was fri More

by kathyfsj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmyn Woodland
January 04, 2019

Awesome service! Shawn was a better salesman than we could have ever hoped for. Beyond knowledgeable about the vehicles, answered every question I had, no matter how d More

by Kylie Tubbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MATT SCHAFF, Chantel Beck
December 29, 2018

Perfect vehicle I am so please with the wonderful service I had. Jonathan help me with all the information I needed to choose the right vehicle. Thank you again More

by Winter2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Wentzell
December 28, 2018

Outstanding service! Jasmyn was so helpful! As a first-time car-owner, she helped me pick out the perfect car for all my car needs. So easy to talk to and she helped me ge More

by AmyK1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmyn Woodland
December 03, 2018

Excellent Experience Clean establishment. Wonderful staff with endless knowledge. Shawn helped me out from test drive to getting prices for me. He was also able to work a More

by NatashaStamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2018

Great experience I recently got a new car at Volkswagen I'm a first time buyer the guys at Volkswagen couldn't have been more helpful and showing me the process of buy More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Wentzell
November 10, 2018

Buying my first vehicle Going into the dealership I wasn’t sure that I even wanted a new vehicle, I needed a new one, to be able to drive in the winter safely, get me from po More

by Mamaimgoingfast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmyn Woodland
November 09, 2018

Customer Service that never stops Went to this car dealer and looking for a guy named kyle, never thought his the one im talking to. At first im kinda hesitant, but after a while of t More

by Harold P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Kennedy
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