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Grande Prairie Volkswagen

Grande Prairie, AB

4.8
1,049 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,049 reviews

September 28, 2020

Grande Prairie VW were phenomenal to deal with. They worked out a very fair deal on a new 2019 VW Arteon and a trade in on my 2018 Volvo XC60R. I am very happy with my purchase and will definitely be re More

by Brad Hicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Kalashnikoff
September 15, 2020

Shawn was excellent to work with. He was able to get me into the EXACT vehicle I wanted for an excellent price. I couldn't be happier with my purchase, and look forward to working with him again in the fut More

by Bliss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2020

Very good buying experience with Paige, very attentive and listened to our needs, even after the “deal was done”. Thx Paige, we will recommend you to our friends :-) More

by Ted
Recommend Dealer
Yes
Employees Worked With
Paige Shelton
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2020

Second vehicle purchase through Shawn, he's a good dude. He will make your buying experience a good one. Very happy with the dealership in GP overall More

by Big Daddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Bartlett
August 26, 2020

Shawn was amazing to deal with. He went above and beyond to help us find a vehicle that would fit our needs. He has made a wonderful effort to follow up and answer any questions we may have :) He is very k More

by EDWABCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Pearson
August 26, 2020

Shawn was very knowledgeable about the vehicle. It was a very positive experience both during and after our visit. His professionalism and helpfulness were outstanding. More

by Shawn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2020

I am extremely disappointed with the service at a Grande Prairie AB Brad has promised to call and update me but will take an average of 3 weeks to get back to me and he never seems to know what the issue More

by Jessica
Recommend Dealer
No
Employees Worked With
Brad Larson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Bartlett
Aug 14, 2020 -

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry to hear that we let you down. After investigating your concerns with the service manager, I would like to offer you our sincerest apology for the lack of communication on our side. Unfortunately, there were a few factors that did prolong the repairs to your vehicle, as previously explained to you. Grande Prairie Volkswagen is obligated to follow Volkswagen Canada protocol regarding vehicles that are out of warranty and require special consideration for goodwill assistance from Volkswagen Canada. The original approval from Volkswagen Canada was for 70% of the repair cost. Grande Prairie Volkswagen fought on your behalf to obtain 80% coverage. Regrettably, it took longer than anticipated to secure this special approval. Gathering and verifying service records also held up this process. Grande Prairie Volkswagen have done their best to eliminate as much inconvenience to you as possible by providing you with a loaner vehicle. Should you wish to further discuss your concern, please reach out to the general manager, Mr. Burrell. He would welcome the opportunity to further discuss your experience at our dealership so we can learn where we can make further improvements to our customer experience, 780.532.7222. Thank you for bringing your concern to our attention as it is Grande Prairie Volkswagen intention to provide the best customer experience possible 100% of the time.

July 20, 2020

From walking into the dealership and until the end of purchase, everyone was fantastic! Darcy and Phil were straightforward and made it easy breezy. Shawn Turcotte(salesman) was phenomenal, his expertise More

by Matthewb
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brockk Simmonds, Petra Schmidt
July 19, 2020

Nathan was great to deal with! He was able to help me find what I needed within my price range! Very pleasant young man, with a great attitude! Would recommend! More

by Anneliese
Recommend Dealer
Yes
Employees Worked With
Nathan Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2020

I loved buying this car through Paige. I think she has a tough job and she did awesome! She’s Approachable and helpful without being pushy. I especially like the fact i can text her with my dumb questions!! More

by Carla B
Recommend Dealer
Yes
Employees Worked With
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