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Grande Prairie Hyundai - Service Centre
Grande Prairie, AB
231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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231 Reviews of Grande Prairie Hyundai - Service Centre
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June 02, 2015
Dishonour to warranty & disreaspect to customers i am giving this rating out because my car has been in and out of the shop many times since I bought it three months ago. I have had ecu issues causin i am giving this rating out because my car has been in and out of the shop many times since I bought it three months ago. I have had ecu issues causing running problems and my main issue being the manual transmission in my car. I am on the second transmission now with only 11,000 Kms on the car and still needs attention. Hyundai keeps feeding me the story how everything I experience is 'normal'. So a normal Hyundai vehicle to expect would be, a sports car that doesn't behave how one should or even how the brochure makes it out to be. And a transmission that clunks and grinds worse than really old semi trucks I drive. But remember this is all normal. The brochure reads out how the genesis coupe has a newly designed transmission that's smooth up or down through the gears. Well I've yet to experience this rare occurance. The tech dealing with my car wouldn't look into anything further than his IPad so I tried doing my own research being mechanically inclined and he laughed in my face when trying to figure out any possibilities for cause of these issues. And now I'm being charged diagnostic fees because they 'cannot find anything wrong'. But when I review the 20 minutes of video off my GoPro camera I can hear the tech driving the car extremely pitifully as if he is trying to prevent reoccurrences of my issues. And when I question this driving I get back peddling and told I'm not allowed to ask this tech any questions. So now I'm having to waste for of my time to come in to speak with the managers and probably get nowhere yet again.i will never buy another Hyundai or deal with this 'Auto Group' ever again, needless to say. This was my first new vehicle experience and it has been a train wreck since day one. More
by Drftrboi
Employees Worked With
February 28, 2015
Excellent service Always keeps me up to date with services and maintenance always smiling and friendly always a pleasure to deal with keep up the great work Elaine:):) Always keeps me up to date with services and maintenance always smiling and friendly always a pleasure to deal with keep up the great work Elaine:):) More
by erka
November 18, 2014
frequent difficulties but resolved in good time I have had some struggles with service at this dealership, mostly due to poor communication and timing. that being said, my issues are always resolved I have had some struggles with service at this dealership, mostly due to poor communication and timing. that being said, my issues are always resolved by the friendly and caring staff, and I'm left feeling optimistic about the experience in the end. my only recommendation would be to ensure all your questions are answered up front, including time estimates. More
by Shannon McColl
October 06, 2014
Terrible service We took our 2006 Santa Fe in on a flat deck because it had died on the side of the road and would not start. We where told that they would take 1/2 an We took our 2006 Santa Fe in on a flat deck because it had died on the side of the road and would not start. We where told that they would take 1/2 an hour to try and diagnose it and if they needed more time they would call and let us know. When we got the diagnosis for it, it had everything that was wrong with the vehicle from crack in the windshield to shocks but not what the engine problem was and charged us three times more, when I went to talk to them about it they told me we couldn't have thought that it would only take half an hour to diagnose a problem like that and we had to pay the bill, when I asked to talk to the manager he was not in and would get back to me. It has been two weeks and we have not heard from him. Although we did work with Meaghan as we where going to look at trading our vehicle in and she was great but after what happened with the service department and how we where treated we decided to go else where. We also received phone call survey from Hyundai when I told them I was in debt about our bill they promptly told me they where sorry and hung up. All in all very unimpressed, glad we got rid of our Hyundai and now own a chevy who have been fabulous from the trade in for our none working hyundai to getting us into a great new vehicle. More
by S.K
Employees Worked With
Meaghan Odegard
August 30, 2014
kudos to you Lori My trip to Hyundai was great,was greeted by Lori who remembered my name when only dealing with her once,felt important. My service was complete when I My trip to Hyundai was great,was greeted by Lori who remembered my name when only dealing with her once,felt important. My service was complete when I needed it,when I picked up she had washed my car for me,great customer service Lori, look forward to coming back. More
by nibs 6237
Employees Worked With
July 11, 2014
Amazing I had an amazing experience with gp Hyundai. they never try to over sell only interested in what i want :) Everyone there is very friendly and outgoin I had an amazing experience with gp Hyundai. they never try to over sell only interested in what i want :) Everyone there is very friendly and outgoing people. They make you feel like your visiting friends. I will be back when or if I need another vehicle. Amazing crew. More
by Belinda Ball
June 15, 2014
Servicing for a used Hyundai Santa Fe Following purchase of my used Santa Fe SUV, I was immediately informed of 3 recalls needing attention, and a service appointment was booked that inclu Following purchase of my used Santa Fe SUV, I was immediately informed of 3 recalls needing attention, and a service appointment was booked that included a complete vehicle inspection. This revealed a few issues including some that were costly, but I was then offered a protection insurance plan that would take care of power-train problems including those found in the recent inspection. As the vehicle had not cost a lot to buy, the insurance seems a reasonable investment, as well as the 3-year oil change add-on program. The staff we dealt with were very knowledgeable, helpful, and friendly, while exhibiting NO annoying sales pressure. It is so nice to deal with a company with trained, pleasant employees. More
by DelmerH
Employees Worked With
May 27, 2014
Outstanding service! I came in for a part for my tuscon and was pleased to find it in stock! Justin, the employee who helped us, was very friendly and efficient, I was gre I came in for a part for my tuscon and was pleased to find it in stock! Justin, the employee who helped us, was very friendly and efficient, I was greatful for the quality and speediness of service and especially impressed by his kind words and explanations to my toddler aged son :) More
by Jamie.kozie
April 27, 2014
Great Experience When I dropped off my Santa Fe for an oil change Elaine let me know that I had some services due and it was no problem getting those taken care of at When I dropped off my Santa Fe for an oil change Elaine let me know that I had some services due and it was no problem getting those taken care of at the same time of the oil change. Thank you Elaine :) More
by kylie_p12
April 07, 2014
Lori Peterson Lori is always friendly, efficient and knowledgeable. Despite a hectic front desk, she always relays to me that my presence is important. I trust her Lori is always friendly, efficient and knowledgeable. Despite a hectic front desk, she always relays to me that my presence is important. I trust her judgement. More
by EMRMoyer
Employees Worked With
