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Grande Prairie Hyundai - Service Centre
Grande Prairie, AB
231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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231 Reviews of Grande Prairie Hyundai - Service Centre
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January 02, 2016
Great customer service . Alyssa drove to another town to deliver my car keys and paperwork after she finished her work day on a Saturday. Many thanks. . Alyssa drove to another town to deliver my car keys and paperwork after she finished her work day on a Saturday. Many thanks. More
by Ranger88
December 29, 2015
Recieved a new remote starter for free I had a remote car starter done around October, and I was having some sporadic issues with it, and the range wasn't nearly as advertised. It was done I had a remote car starter done around October, and I was having some sporadic issues with it, and the range wasn't nearly as advertised. It was done at Visions Electronics via Hyundai (done there because it was a manual transmission). Anyways, even after having this installed for several months of use and having been back and forth with Visions, I ended up dealing directly with Hyundai for my complaints. Alyssa convinced them to install a new car starter on my vehicle. Free of charge, a far better product, with far better range. Highly recommend. I went in far from happy, and left with a great new product, and a total bill of $0. They even picked my car up for while I was at work just to get it done with. More
by Scottman12345
December 18, 2015
Good 1st impression of warranty work. Warranty work completed in timely manner after a bit of extra effort by service dept. good first impression of warranty work. Hope it continues if nee Warranty work completed in timely manner after a bit of extra effort by service dept. good first impression of warranty work. Hope it continues if needed. More
by Steve19
December 03, 2015
Lack of respect and care I have experienced some of the worst service of my life recently. This service department promised calls back and never called more than once about th I have experienced some of the worst service of my life recently. This service department promised calls back and never called more than once about the same issue. Never answered questions always stepped around a direct answer. Claimed they did work on my vehicle and I was charged for it when in reality t was never completed. It was over 3 months to get an honest answer from their service writer. I would never ever recommend their service department. Very unprofessional and have never left a place feeling as disrespected and mistreated as this facility. More
by HyundaiAccent08
Employees Worked With
November 06, 2015
Warrenty Work I recently had warranty work done to my SUV. It was to be a full day job but sadly it ended up taking a day and a half. Grande Prairie Hyundai set me I recently had warranty work done to my SUV. It was to be a full day job but sadly it ended up taking a day and a half. Grande Prairie Hyundai set me up with a car rental and Hotel as I am from out of town. Everyone was polite, courteous, and very accommodating. All the work to my SUV looked great. Thank you Grande Prairie Hyundai! More
by Sean M
November 04, 2015
Good customer service We purchased the VIP oil change package and have appreciated the reminder calls to have the vehicle serviced. The service writer was excellent. Very We purchased the VIP oil change package and have appreciated the reminder calls to have the vehicle serviced. The service writer was excellent. Very helpful. More
by SUVowner
October 28, 2015
Great customer service Great dealership. I got my car fixed here a few times and the service here is great. When I dropped my car off at the dealership for a few days Great dealership. I got my car fixed here a few times and the service here is great. When I dropped my car off at the dealership for a few days they made sure to call me numerous times to let me know how it was all going and they provided prices before they started any work. The best part was that they were actually looking to save me money on work. They went over and above to see if my user car had extended warranty which ended up saving me thousands. You may get slightly better prices elsewhere but in terms of quality of work and service, it's pretty much second to none. More
by Carowner123
October 18, 2015
Helpful Service Dept I enjoy dealing with the ladies in the Service Department... they're both smart as whips and are very helpful. Good customer service means a lot! Th I enjoy dealing with the ladies in the Service Department... they're both smart as whips and are very helpful. Good customer service means a lot! Thanks ladies! More
by BrendaP
Employees Worked With
August 14, 2015
Very frustrating oil change Made an appointment days ahead for a simple oil change for my brand new 2015 Hyundai. Dropped off my vehicle expecting a somewhat quick turn around c Made an appointment days ahead for a simple oil change for my brand new 2015 Hyundai. Dropped off my vehicle expecting a somewhat quick turn around considering I had booked time with them. This took 3 hours!! I was never offered a ride at that time - told them I would take a walk with my 2 young boys and dog and came back an hour 1/2 later thinking they would be almost done. Nope. Walked around the dealership and was never offered so much as a water while we waited. Meghan did offer a ride but at that point was not necessary anymore. So why get oil changed/maintenance there?? Also was quoted between 60-80 and was charged 108???? Never again! More
by Blais123
July 02, 2015
routine service and warranty repairs sales people like to put add ons to the bill of sale of new vehicles, examples like anti theft glass eching and nitrogen in tires which is a joke 70 % sales people like to put add ons to the bill of sale of new vehicles, examples like anti theft glass eching and nitrogen in tires which is a joke 70 % of the air you breath is nitrogen. always have to order parts required to do repairs never have any part in stock needed to do warranty repairs, and always find a way to scam you out of a courtesy car or rental which is apart of the warranty. as far as quality of work done, so far ok, except when doing services they are supposed to top up window washer fluid,(never do), try to up sell customer on things not needed or required, like doing services at early intervals, and trying to sell you filters when not dirty. service department needs to be more honest with the customer. try harder to treat the customer fair and make sure the customer gets what ever they are entitled to when it comes to courtesy cars and only do services needed and required. service consultant was awesome. this rating is based on dealer ship management practices. (not the best) More
by not really impressed
