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Grande Prairie Hyundai

Grande Prairie, AB

4.8
1,285 Reviews
Located in Grande Prairie, AB, Grande Prairie Hyundai is a certified Hyundai retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country, Grande Prairie Hyundai is where Peace Country comes to save! An AutoCanada Dealer Grande Grande Prairie Hyundai belongs to the AutoCanada family of dealerships. AutoCanada is one of Canada’s largest multi-location automobile dealership groups, currently operating 48 franchised dealerships, comprised of 56 franchises, in eight provinces and has over 3,400 employees. AutoCanada currently sells Chrysler, Dodge, Jeep, Ram, FIAT, Chevrolet, GMC, Buick, Cadillac, Infiniti, Nissan, Hyundai, Subaru, Mitsubishi, Audi, Volkswagen, Kia, BMW and MINI branded vehicles. In 2014, our dealerships sold approximately 57,000 vehicles and processed approximately 786,000 service and collision repair orders in our 822 service bays during that time.
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11418 Westgate Drive

Grande Prairie, AB

T8V 8L2

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Showing 1,285 reviews

February 25, 2014

this was my first time buying a car from a dealership, and got to admit was a bit nervous! but the staff was really friendly and answered all my questions and helped me pick out the perfect car! i will fo More

by stanger23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 24, 2014

We bought a Santa Fe from Gp Hyundai, We started our search with friend Stephen Ward at Gp Chrysler. In our journey to find the right vehicle for our growing family, we decided on the Santa Fe, Stephen More

by JennandJp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephen Ward
February 22, 2014

Jenna was fantastic, very helpful & informative. I was purchasing my vehicle with 2 children & she kept them occupied & even bought them a pop while I was busy signing papers. Cannot say enough abou More

by MoeJohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 05, 2014

Jenna was friendly, diligent, professional, worked with me and my concerns, and help me find a great vehicle at a great price. The overall experience was well worth me flying in from Edmonton and driving More

by jandsfalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 31, 2014

I’m writing this for my friend who recently purchased a vehicle from you. I was with her during the process and we could not believe how great everyone was. You answered all our questions and were knowle More

by GPGal16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 23, 2014

I have never written a review for something I haven't bought yet, but I felt it was important to share my experience with GP Hyundai and Meaghan. I am one of those shoppers that has tons of time and alot More

by Mrsaclarkson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meaghan Odegard
January 09, 2014

My experience with the dealership as well as everyone who helped me was 100% fantastic. Kerry and Will worked long and hard to get my financing done, dealing with a ton of paper work I had tosubmit as well a More

by jennlillico
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
January 07, 2014

Teri Sipe was great she came thru with everything I asked for. The car is great and really satisfied with the whole process. The car was delivered without going to the dealership which was a bonus. More

by flantua
Customer Service
Price
Recommend Dealer
Yes
January 04, 2014

this is actually my second Hyundai, i bought a 2006 elantra in dec 2005.. no credit at all.... it was great!! called in for a test drive and when i arrived was greeted with smile from all employees! More

by DuaneLoos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
January 03, 2014

We went to gp Hyundai on 2 occasions looking at the Santa Fe XL, sales staff were good but we ended up buying in Edmonton due to price, we saved over $100 per month on our payments by going to the city. We t More

by Blpn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales and parts
Jan 07, 2014 -

Grande Prairie Hyundai responded

Grande Prairie Hyundai participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We can understand your frustration regarding vehicle and accessory pricing. There are many factors that contribute to the pricing set forth by a dealership that will influence a bottom line price. It is Grande Prairie Hyundai’s intention to provide a 100% customer satisfaction 100% of the time. Our management team is committed to working with our guests to provide the best price possible; we have and continue to match out of town pricing. When presenting a price match all information and vehicle accessories are required to ensure that price provided reflects an accurate account of the vehicle and products. Should you wish to further discuss your experience, I would welcome the opportunity to continue to work with you to earn your trust and business back. Please feel free to contact Stacey Nex, Executive Assistant at 780.532.5233.

Jan 13, 2014 -

Grande Prairie Hyundai responded

Again, thank you for your review, we take all customer service matters seriously and are sorry in this instance we did not meet your expectations. It is Grande Prairie Hyundai’s practice to follow pricing set forth by Hyundai Canada. I am sorry that we failed to earn your business. Please feel free to contact Stacey Nex, Executive Assistant at 780.532.522 to further discuss if there is something we can do to improve your experience with Grande Prairie Hyundai.

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