Grande Prairie Chrysler Jeep Dodge

Grande Prairie Chrysler Jeep Dodge responded

Thank you so much for your kind words and support! We are thrilled to hear that you had a top-notch experience with our team. It's our pleasure to provide wonderful and lovely services to our valued customers. Thank you for choosing us! #TeamKudos #CustomerLove

Grande Prairie Chrysler Jeep Dodge responded

We take all customer feedback seriously and aim to treat every customer with respect and transparency. That said, we cannot accept or engage with comments that include personal insults or threats of violence toward our team. Regarding your service visit, our goal is always to provide accurate recommendations based on the condition of the vehicle at the time of inspection. Any additional work suggested would have been based on what our technicians observed and is never intended as pressure or “hustling.” We understand that unexpected recommendations can be frustrating, and customers are always free to decline any service. We also apologize if there was a delay in assessing your vehicle. Appointment times are scheduled to begin the intake and inspection process, but unforeseen circumstances can sometimes affect timing. We strive to communicate clearly about any delays and improve wherever possible.

Mteich88 responded

No he was def trying to hussle me like a greasy car sales man would and I’ll tell u why lol first off my entire def system rebuilt like 2 months ago so I knew it couldn’t be the dpf filter had to be one of the other ones. I told Ryan when I dropped my truck off that it had a bad oil pressure sensor and the def system was just rebuilt.. get a call hours later after my truck was dropped off just to have Ryan tell me what I already fucking knew. “ u have a bad oil pressure sensor and we can’t force a regren.” I literally told him all this in the morning. You guys think I didn’t try to force my own regen lol. I gave u guy all the info I could so u wouldn’t have to wait time but u did any way. Then when I called you guys out on wasting time Darren gets all super manager and I stead of listening to me he just proceeded to defend his staff and the company policy’s or whatever he was rambling on about. Tried to sell me that 2500 dollar filter. I looked it up it’s a 70$ filter and u guys wanted to charge me and additional 2430$ for a filter install… told me they were scared to put in in high ideal😂😂😂😂😂😂 cuz of the no oil pressure sensor issue, I drove it there didn’t I? It’s a picker truck everytime I put the pto on it goes into high ideal told Darren I would come to the dealership and put it in high ideal myself and sit in the truck for an hr to prove a point.. then he just gave me back my keys and refused service too me. All cocky and arrogant on the phone but the second I walk into the building it’s “ here’s your keys imma run to the back now and hide “ tried to call him and left messages and he just ghosted me. But at the end of the day I fix my truck issue with a 50-60$ of def cleaner that I added to the tank. Took it for a drive and burned everything off that filter. My check engine light is gone and my truck isn’t in limp mode anymore and guess what my low oil pressure sensor is still poping up. Oh and I forgot to mention that I literally told Ryan I got a oil change the day before I dropped the truck off. And calls me about the sensor that I already told him about. All in all the experience was horrible I will not be going back there and I will not be recommending this dealership to anyone AND I will be contacting AMVIC bout all this . Trying to get thousands outta me when it was a quick fix less then 100$

Grande Prairie Chrysler Jeep Dodge responded

Thank you for your kind words! We strive to provide the best service possible and we're excited to hear that our staff made your experience smooth. We value your feedback and can't wait to assist you again in the future.

Grande Prairie Chrysler Jeep Dodge responded

Thank you so much for your amazing review! Our service team works tirelessly to provide exceptional service and customer satisfaction is our top priority. We truly appreciate your recommendation and hope to see you again soon. #HappyCustomers #TopNotchService

Grande Prairie Chrysler Jeep Dodge responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear that our customer service, staff, and communication exceeded your expectations. We always strive for quick turnaround times and it's great to know we delivered. We appreciate your business and look forward to serving you again in the future!

Grande Prairie Chrysler Jeep Dodge responded

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a speedy experience with our drive thru. We hope to see you again soon!

Grande Prairie Chrysler Jeep Dodge responded

Thank you for your feedback! We're always happy to accommodate our customers in any way we can, and we appreciate your understanding. Looking forward to working with you again in the future!

Grande Prairie Chrysler Jeep Dodge responded

Thank you for your review! We strive to provide exceptional service at a fair price and it means a lot to us that our efforts are recognized. Our team truly cares about your vehicle and ensuring your satisfaction. Thank you for choosing us!

Grande Prairie Chrysler Jeep Dodge responded

Thank you so much for your kind words! We are thrilled to hear that you were pleased with our staff and services. We always strive to provide the best experience for our customers. We look forward to welcoming you back again soon. Thank you for your support!

Grande Prairie Chrysler Jeep Dodge responded

Thank you for your review! We are thrilled to hear that you had a great experience purchasing a truck with us. Our team takes pride in providing friendly and efficient service. We appreciate your business and look forward to serving you again in the future.