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Grande Prairie Chrysler Jeep Dodge
Grande Prairie, AB
2,874 Reviews
Located in Grande Prairie, AB, Grande Prairie Chrysler Jeep Dodge is a certified Chrysler Five Star retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country. Grand Prairie Chrysler Jeep Dodge "HOME OF THE $100,000 GIVE-A-WAY" also "WHERE THE PEACE COUNTRY COMES TO SAVE".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 4:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 4:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,874 reviews
January 27, 2014
I feel the need to warn anyone considering using these guys to service of their Dodge vehicle. I thought I was doing the smart thing by taking a Dodge vehicle to this Dodge dealership to have inspected an guys to service of their Dodge vehicle. I thought I was doing the smart thing by taking a Dodge vehicle to this Dodge dealership to have inspected and any necessary repairs done. Boy was I wrong, and the follow up was non existent! Even after calling the number that says to call if not 100% satisfied…I never even received a call back from anyone even after my service advisor, Tony, assured me they would contact me! Long story short, I bought them a Sprinter Van to inspect and repair due to a no start issue, 3 AND A HALF MONTHS to repair, which I was completely fine with as I did not want to rush a complete and thourogh repair and because I need this van as my daily work vehicle! They assured me all was good, I flew into GP, paid $3500 and drove home to Calgary, stopped overnight in Devon. Next morning…NO START, and I'm stranded 350 KMS from home!! and the NO START continued every morning of my first 21 days of ownership! After taking it to the Local dealer in Calgary, they had to fix many of the things GP Dodge said they fixed! I spent another $2500 on top of what they charged me to fix what they said they fixed! They broke a TPS wheel sensor, lost my bumper tow hook cover, did not balance my tires after they said they did, ESPAR heater was replaced, but never worked, A/C line was melted, they started it using ether!! None of this was in the inspection, but then they say it must have been like that the whole time!! I know items can get missed, everyone makes mistakes, but not even a phone call, apology, offer to get me started the next morning…anything! I even bought my service manager and mechanic a gift as a thank you for the lengthy repair process….I feel SO taken advantage of, I'm ashamed!! Please be careful and ask specific questions, question why things are taking so long, get their answers explained to you in writing!! It's is almost one year later, and I still have cold starting issues…anything under -1!! Obviously its not repaired and I may need to warranty work they've done or parts they've used. But, I cannot even receive a call back from them!! Thanks to GP Chrysler, looks like I bought a lemon, or their mechanics are too incompetent to repair their own vehicle…Something I thought I was doing right by bringing a Dodge Van to a Dodge service dealership?!? I even posted a review on their Facebook page, no response!! More
by Taric
January 19, 2014
Mike was a great salesman! He was very friendly and knowledgable. Between Mike, Nikki in finance and Brett, they definitely made my first vehicle purchase an easy one! Thanks GP Chrysler! knowledgable. Between Mike, Nikki in finance and Brett, they definitely made my first vehicle purchase an easy one! Thanks GP Chrysler! More
by aimzbaker
Employees Worked With
Mike Murphy
January 18, 2014
We purchased our new Dodge 3/4 ton crewcab from Ray Parsons today. He made our experience fantastic along with Jeremy and Tim Horcoff. They made us feel at ease and did everything possible to get us EX Parsons today. He made our experience fantastic along with Jeremy and Tim Horcoff. They made us feel at ease and did everything possible to get us EXACTLY what we wanted. As far as I'm concerned, the three of these men make this dealership one that we would return to for every new purchase. Thumbs up guys and hats off, you guys are GREAT!! We shared alot of laughs and good times!! Sincerely Shellie, Blake, Daytona and Hemi Barclay! More
by Shelliebarclay1
Employees Worked With
Jeremy, Tim Horcoff, Ray Parsons
December 30, 2013
Grande Prairie Chrysler treated me very well from the first day I was looking for a truck. Jessika Kasper knew exactly what I was looking for and showed me the difference between the different models. Ry first day I was looking for a truck. Jessika Kasper knew exactly what I was looking for and showed me the difference between the different models. Ryan Chapman worked hard at finding me a great financing rate, I am very impressed with the extra effort they all contribute to help me find exactly what I am looking for. There was no pressure and they helped me decide what would suit me best. I look forward dealing with them in the future for sales and service. The selection, service and quality people at Grande Prairie Chrysler is second to none. I highly recommend Grande Prairie Chrysler to anyone that is looking for a new or used vehicle in northern Alberta or BC. More
by derekmaple
December 21, 2013
I feel the need to write this complaint to warn other people of the extremly poor quality of service we have recieved from the GP Chrysler Service department over the last couple weeks. We had our vehicl people of the extremly poor quality of service we have recieved from the GP Chrysler Service department over the last couple weeks. We had our vehicle booked in for a simple fix that is max a 3 hour job. After the vehicle sat in the parking for 3 days we started calling wondering what was going on. When calling to find out what was going on, no one knew what was going on. I was comtinusley given the run around and caught them in multiple lies as to what the status of my vehicle was. All I needed to know was when I would have my vehicle back because I had to drive home for christmas. I am so disapointed on how things have been so far. 2 weeks the vehicle was there and every time we called to see when it would be done or what was going on they were extremly rude. I will NEVER buy or recomend any one to this dealership ever again. It is a simple thing to do to let your customer know what is going on with their vehicle. I didnt appreciate being lied to and being treated so poorly. More
by upset1106
November 14, 2013
I had been looking to trade in my 2008 Dodge on a newer truck. I started looking on the local Dodge website. An internet associate asked me some questions then shortly after I received a call from Mike. truck. I started looking on the local Dodge website. An internet associate asked me some questions then shortly after I received a call from Mike. I made an appointment and went into meet with him. I told him what I wanted and what I didn't want in a truck. I only had to test drive one vehicle as he showed me and took me on a test drive with a truck that had everything I was looking for! The buying process was quick, everyone was friendly and helpful. I am extremely pleased with my vehicle and the service I received from this dealership. More
by Bnystrom06
Employees Worked With
Mike Murphy
November 12, 2013
I came in and traded in my Jeep Liberty and was looking for a new truck. The sales team were excellent and very friendly. They went above and beyond what I would have expected to get me what I wanted. for a new truck. The sales team were excellent and very friendly. They went above and beyond what I would have expected to get me what I wanted. More
by tony2truck
Employees Worked With
Mike Murphy
October 31, 2013
My name is Mark Troschuk and I am an Account Manager for Weatherford Production Services. I have been dealing with electrical problems on my 2009 Dodge Laramie 3500. I personally replaced the alternator, Weatherford Production Services. I have been dealing with electrical problems on my 2009 Dodge Laramie 3500. I personally replaced the alternator, fan belt etc and upon starting found it was to no avail. I called Norlan Chrysler initially and explained my dilemma to their Service Manager. I was told they were not taking bookings for two weeks! he mentioned that I could "drop my truck off next Monday and they would look at it if they had time"! I said that was unacceptable and that I needed my truck tomorrow. The Service manager's EXACT WORDS WERE,"Tell you what Mark...call GP Chrysler and ask for TONY...if anyone can help you out it will be HIM". No truer words have ever been spoken! I immediately called Tony and explained my dilemma. Tony said, " bring it in and we will take care of you"! Unbelieveable...at 5:30 in Grande Prairie! I drove my truck straight there and toni opened the shop door for me and waved me in. he took my information and asked me to go have a coffee in the waiting room and he would get it looked at. I didn't even have time to finish my cup of coffee and Tony was standing before me with a diagnostic printout. Tony proceeded to explain the problem to me and offerred me a solution. I was blown away! I was in around 6 and out of the dealership before 7 with a truck purring like a kitten. I can honestly say that as I left I felt very confident and overwhelmed with the attention and service I received. I would definitely share this information with EVERYONE at Weatherford and anyone else willing to listen. I want to say Thanks Again Tony...I do realize you were "only doing your job" but you went over and above with taking care of a stranger and treating him special. Thanks for fixing my problems and getting me back on the road! More
by marktroschuk
Employees Worked With
July 02, 2013
Derek Jansen was awesome, he was friendly and outgoing. Derek never pushed us to buy other makes and models that werent right for our large family. He was with us everystep of the way, making us feel like Derek never pushed us to buy other makes and models that werent right for our large family. He was with us everystep of the way, making us feel like his number one customer. Paul Golamco was very helpful with the financing, he was efficient with getting it all on track and the best financing for us. He was very friendly and understanding of our situation. Derek and Paul made buying a new vehicle an awesome experience and we will be recommending Grande Prairie Chrsyler Jeep Dodge dealership to all our friends and family in need of vehciles! More
by Tulmer32
June 12, 2013
Jessika was wonderful on the phone. She found me the exact truck I was looking for, and for a great price. I price shopped 4 locations and she was the most helpful by far and found me the best deal. I d exact truck I was looking for, and for a great price. I price shopped 4 locations and she was the most helpful by far and found me the best deal. I drove in 4 hrs to pick up my new truck and all the paperwork was ready to go, in and out quickly! I will buy my next vehicle through her. More
by Lorinl
