Graham Kia Victoria

Quick to make a sale, SLOW to follow through. I sold my vehicle to this dealership, and they did everything in their power to make the initial sale with me, but they took OVER A MONTH to get the m I sold my vehicle to this dealership, and they did everything in their power to make the initial sale with me, but they took OVER A MONTH to get the money to me afterwards. I inquired SEVERAL times with the sales manager, Elmano, and he was terrible at letting me know what was going on and why it was taking so long. Multiple times he said he would check into it and would call me right back and never did, or I would be sitting on hold forever and eventually hang up. I had to follow up for days on end before I could finally get a vague and confusing answer from him for why it took so ridiculously long to get the payment to me. VERY unprofessional! I 100% will never use this dealership again, and would not recommend it to anyone I know. More

New car purchase An excellent overall experience with knowledgeable, friendly and courteous staff offering an excellent product . Post sales and service follow up has An excellent overall experience with knowledgeable, friendly and courteous staff offering an excellent product . Post sales and service follow up has so far been good. I would recommend this dealership at any time. More

Professional, efficient & extremely easy to deal with Being from the Gulf Islands, it was very important for me to complete as much of this transaction as possible before ever walking into the dealership… Being from the Gulf Islands, it was very important for me to complete as much of this transaction as possible before ever walking into the dealership… and that’s exactly what happened. I chatted with Kim on Tuesday, on Wednesday we emailed back & forth – a quick phone call and everything was all set. We walked in to a scheduled appointment on Monday, signed all the paperwork and picked up our new car. Kim & Yolanda were fantastic! They were both on point, no pressure, very knowledgeable and a terrific sense of humour! Both ladies were excellent to work with – could not have asked for any better. Thank you both! More

Fantastic My husband and I met a salesman in the parking lot - Tyree. I found him to be very polite and very knowledgeable about the type of car I was interest My husband and I met a salesman in the parking lot - Tyree. I found him to be very polite and very knowledgeable about the type of car I was interested in buying. It didn't take long before I found myself buying a Kia Soul. More

Professional, positive experience with all concerned. We were approached by a well informed salesperson who helped us feel comfortable and confident in the vehicle and the leasing process. The paperwork w We were approached by a well informed salesperson who helped us feel comfortable and confident in the vehicle and the leasing process. The paperwork was scheduled to accommodate our needs and we are very grateful for Graham KIA’s professional staff. More

Personal treatment I had been shopping for 3 weeks online. I knew what I wanted. I was informed. BS would not work with me. I walked through the showroom past a smiling I had been shopping for 3 weeks online. I knew what I wanted. I was informed. BS would not work with me. I walked through the showroom past a smiling receptionist and finance administrator; from one end to the other where I asked Tyree if he wanted to sell me a car. He smiled and said Yes, as though he had been waiting for ME. His confidence and competence sold a Kia Sedona. Charles More

Great buying experience I have purchased 3 cars at this dealership in the last 7 years and they have earned my loyalty with their products and their employees. I've dealt wit I have purchased 3 cars at this dealership in the last 7 years and they have earned my loyalty with their products and their employees. I've dealt with many employees, from the sales team, to the finance and service department, and been impressed with each one. They go above and beyond to listen to their customers and make the car buying experience as painless as possible. More

Hassle Free Scott did a very professional job of introducing us to Kia and the dealership. It was a smooth and positive process purchasing our new Sorento. Scott did a very professional job of introducing us to Kia and the dealership. It was a smooth and positive process purchasing our new Sorento. More

New Kia Optima PHEV Kim and Elmano was very helpful with our buying decision. We had tons of questions as this was our first Kia. They were very patient and professional. Kim and Elmano was very helpful with our buying decision. We had tons of questions as this was our first Kia. They were very patient and professional. We traveled from the mainland to purchase the car as there were no PHEV in Vancouver. It was a wonderful outing for the family. Thank you Kim and Elmano for your assistance More