Gold Key Langley Volkswagen

Great VW dealer to purchase a new VW I have purchased many new VW's from Gold Key over the years and have found them to be very reasonably priced. Especially when comparing other dealers I have purchased many new VW's from Gold Key over the years and have found them to be very reasonably priced. Especially when comparing other dealers in Chilliwack and Abbotsford. I think they get that most people shop around to get the best price, I appreciate this and will continue to do business with them More

Purchased preowned 2012 Passat Found the car I was looking for online and made a call to the dealership. Dealt with Penner. He was very helpfull. He gave me a ride from the sky trai Found the car I was looking for online and made a call to the dealership. Dealt with Penner. He was very helpfull. He gave me a ride from the sky train station to the dealership. Then he also made sure everything was very seamless with the purchase. The people there are very knowledgable about their product. Thank you for a great purchase experience. Steve Allen More

Great salesman but worst car buying experience I've ever had Nearly 20 years a VW owner and have never been treated as an unwanted customer by a VW dealer as much as Gold Key Langley VW has recently. My 2005 Nearly 20 years a VW owner and have never been treated as an unwanted customer by a VW dealer as much as Gold Key Langley VW has recently. My 2005 Passat TDI Wagon I've lovingly owned for 11 years broke down two weeks ago, and after receiving a repair quote of $6500 to replace the failed transmission I decided it was time for a new VW. I negotiated a deal with Gold Key Langley VW on a brand new 2017 Golf Sportwagen, paid a $1500 deposit, had the credit app approved and requested a Tornado Red Comfortline with 4MOTION and Convenience Package. After some searching it was discovered there were only two left with that configuration in all of Western Canada, both in Alberta. I agreed to pay the transport fees if they needed to bring one out for me. So I waited a day for confirmation if they could get me the vehicle I wanted. I was told the next day there were NONE available now in all of Western Canada, but they had a couple other colours available for me. Unfortunately I had already set my mind on the red one, but I told them I would decide on a different colour by the next day. That evening I called two random Calgary VW dealers, both of which informed me there was indeed the exact vehicle I wanted arriving from the factory the following week and it was unsold. I spoke to the dealership that owned the vehicle and within 20 minutes over the phone they had offered me the exact vehicle I wanted, for $1500 LESS than Gold Key Langley VW's "absolutely best possible price"! Turns out Gold Key Langley VW doesn't get along with the Calgary dealer who had the car I wanted, but my business wasn't important enough to them to put aside whatever petty politics or childish disagreement the two dealerships have between them so as to provide me the vehicle I wanted? Needless to say, the next day I walked into Gold Key Langley VW, cancelled the agreement, got my deposit back and completed the deal with Northland VW in Calgary. I just happened to be traveling to Calgary this week, so I am picking up the exact car I wanted tomorrow, at a better price, and all the while being treated as a valued customer the entire time since the first phone call. And to add insult to injury... I contacted Gold Key Langley VW to offer them an opportunity to get my business for the extended warranty, and the email reply I received from the finance manager was "I’m going to pass, thank you for the opportunity". With the recent VW TDI emissions scandal, and in this day and age of social media that we live in, it's absolutely business suicide to treat customers this way. Needless to say, Gold Key Langley VW will NEVER get my sales business or any future service business from the two VW's we own, and I'll be sure to let any other VW owner or potential VW buyer know they should go elsewhere as well. (I will say the salesperson Penner was courteous, professional and respectful throughout the entire process. Too bad his entire management support team are not) More

Fabulous Service! Great people to deal with, good info given. I'll definitely go back there when my car needs service instead of driving from Langley to Abbotsford. Great people to deal with, good info given. I'll definitely go back there when my car needs service instead of driving from Langley to Abbotsford. More

Best experience in Langley service I have ever had there I had numerous things that needed taking care of on my Touareg TDI when I came in for an oil change (namely brakes and tires) and I was incredibly ple I had numerous things that needed taking care of on my Touareg TDI when I came in for an oil change (namely brakes and tires) and I was incredibly pleased with the service given by Elvin and that of Stewart and Nin in the parts dept. I believe Elvin is new to the VW service dept and he is a definite asset to the company. Thank you Elvin. Tanya More

Great dealership I bought my vw Tiguan from here and the service was excellent. Penner was very helpful and explained everything in details. I would recommend this pla I bought my vw Tiguan from here and the service was excellent. Penner was very helpful and explained everything in details. I would recommend this place for people who are looking to invest in a new car More

Excellent! Recently bought myself a vw from here. The service was excellent, the staff members were very friendly and accommodating. The sales representative Sar Recently bought myself a vw from here. The service was excellent, the staff members were very friendly and accommodating. The sales representative Sara K was the one helping me. Very detailed and thorough. Sara was understanding of what I was looking for and made great recommendations for me without putting any pressure on me, as I am only 21. I felt very comfortable and confident with the guidance from Sara and feel great about my purchase. This was a very professional and positive experience and would give Goldkey Langley a sincere recommendation to anyone. More

Canada's worst VW service department Absolute worst service experience ever!! Anywhere!! When complaining about certain jobs not properly done including the extremely unprofessional behav Absolute worst service experience ever!! Anywhere!! When complaining about certain jobs not properly done including the extremely unprofessional behaviour by reception desk [simple smiles by pretty ladies don't work for me..] I was rudely rebuffed.. Would NEVER buy a car from these guys: feeling sorry for the sales people working there!! This place should be awarded VW's "worst customer service" supporting same type experience others have been describing here before. VW is in trouble today and at least great service would go a long way!! No such luck with Gold Key!. Several of my friends have changed dealerships and gone to Maple Ridge or Jim Pattison in Surrey where they are receiving decent treatment. Why is Gold Key still around? Mystery persisting.... More

Great service Alvin in service very helpful and ensured that all my concerns were addressed . He went above and beyond and it was a positive experience . Thanks . Alvin in service very helpful and ensured that all my concerns were addressed . He went above and beyond and it was a positive experience . Thanks . More

The worst service department ever. Our VW had some engine lights come so we took it to goldkey for diagnosis. A very big mistake. They took the car in and told me it would be $260 to do Our VW had some engine lights come so we took it to goldkey for diagnosis. A very big mistake. They took the car in and told me it would be $260 to do some updates to the computer software, so I agree. Once the car was finished I picked it up and made it 2 blocks before the lights came back on. I took the car back and explained what happened, they just looked at me like "oh....." So I asked for a loaner car for the weekend and it was like pulling teeth. A week later I get a call saying the car needs a new ecm and it'll be $650-$750. I agreed to get it fixed. 2 weeks go by, and I get a phone call that the ecm did not fix the issue and I can come pick the car up and pay the $750. I requested to talk to the manager. Peter the service manager told me that it looks like a wiring issue and that they wouldn't touch it unless I agreed to pay $8000 for a new wiring harness for the whole car because they didn't want to diagnosis which wire it was. When I explained the fact that the amount was outrageous he then told me I should just sell the car to the scrap yard. The car is a 2009 that I had purchased from them! He gave no answers and just wanted us out of the dealership. Terrible customer service, terrible repairs, just a overall terrible experience. Highly recommended not dealing with them. More