Go Nissan South

Inconsistent conversations with staff, shady people, not organized, multiple mistakes in the purchasing process. Terrible experience all around. organized, multiple mistakes in the purchasing process. Terrible experience all around. More

In my customer review, I want to express my gratitude for Cliff, who truly went above and beyond to assist me and my family in finding a suitable vehicle just in time before the winter season. We are sincere Cliff, who truly went above and beyond to assist me and my family in finding a suitable vehicle just in time before the winter season. We are sincerely thankful for his efforts! More

I have never in my life had worse service. Booked a service to buy winter tires and put them on a month ago. Called a week before to confirm the price match quote I gave them. Told me my servi Booked a service to buy winter tires and put them on a month ago. Called a week before to confirm the price match quote I gave them. Told me my service advisor would call me back (Gene Yong). Never got a call. Called morning of the appointment to confirm. They first told me they couldn’t find my appointment. I said that’s weird, I’m starring at my confirmation email right now. They say okay but now my tires actually just haven’t arrived yet and they have no way of tracking them. So I say why wouldn’t anyone give me a call beforehand to let me know? Would they have just let me show up to my appt and turn me away?? Woman on the phone says yes that’s what they would do. I say okay we’ll if you can’t do my winter tires can I at least come in to get a hole patched in one of my tires? (got a flat two days prior so just put on my spare to wait out the new tires) she says no because they’re booked up. So I said does that mean you actually didn’t find my appt I made and werent actually just waiting for my tires? She then Starts yelling at me unprovoked saying “NATASHA! I ALREADY TOLD YOU I CANT TRACK THE TIREs”. All I wanted was a clear explanation of what was going on. If she would have started with “I’m so sorry we seem to have made a mistake and don’t have an appt for you, but let me try to get you in as soon as we can” I would have been more than happy. But all I got was screamed at and lied to. Thought that ordeal was over but when I finally get to my new appt and I go to pay, I present my go auto app for my 10% discount on services and 5% cash back in the app. A feature I had gotten about 5 emails about in the last few weeks. I’m told they can’t honour the discount because the tires were already “heavily” discounted (they weren’t) and because my service advisor had left for the day I couldn’t dispute. I usually have a high tolerance for horrible customer service but this really sent me over the edge. Avoid getting service here or even buying so you don’t have to deal with them. They obviously only want your money but they’ve stopped pretending to give a xxxx altogether. More

AWFUL customer service. Booked our car in for winter tires the beginning of October for mid November. Day of the appointment we called ahead to confirm pricing and they to Booked our car in for winter tires the beginning of October for mid November. Day of the appointment we called ahead to confirm pricing and they told us we didn't have an appointment even though we had a confirmation email. guess you need them to confirm your appointment after you get a confirmation email but no one contacted us to state that. We wouldn't have even known we didn't have an appointment till we showed up. Secondly they said they would price match our tires with 5% off online. In store though they said they wouldn't price match because it included changing the tires. After the tires were replaced they refused to honour the 10% off discount we had with GoAuto The staff was rude to my wife on the phone. The shuttle driver was rude to her as well refusing to drive her to a location even though she was told they would (as long as it was south of the river) I do not recommend this locahtion at all. Especially if you need service or call and confirm yourself because they will not contact you. More

A family member took in a vehicle for a Out of Province Inspection and was failed and told they required $11,000 in repairs based on their “inspection”. No check engine lights or noticeable driving symptom Inspection and was failed and told they required $11,000 in repairs based on their “inspection”. No check engine lights or noticeable driving symptoms or visual indicators yet they were still failed on the inspection based on a transmission code, and bushings failure and alignment need. For good measure they added BS overcharges for air cabin filter (which had been recently replaced), a tire rotation (even though it was also brought in for winter tires), and a brake service (which was done a few months ago prior to moving to Alberta) and other non fail recommendations. The vehicle was taken in to a referred mechanic, also licensed to grant OPI certificates and run in the city for 30+ years who inspected and passed the vehicle without any of the $11,000 in repairs required by Go Nissan South. Go Nissan South is a maliciously run dealership, and should be avoided at all costs. They basically held this customer hostage, mandating a ridiculous bill despite it not needing any of their repairs. And this would have prevented the customer from registering their vehicle in the province unless they paid a severely inflated sum that is about half the car’s value. I cannot stress enough how dishonest and predatory this dealership is. More

Service here is crap! Do not bother buying your vehicle here unless you want to deal with their xxxxty service dept. Do not bother buying your vehicle here unless you want to deal with their xxxxty service dept. More

This dealership is full of Scammers! I recently bought a Rav4 car for $19,900 but one of they are finance's people provided a lots of insurance coverage offer, and I refused the offers a I recently bought a Rav4 car for $19,900 but one of they are finance's people provided a lots of insurance coverage offer, and I refused the offers and asked for the original price with no insurance coverage. But the finance women and her manager met for like 30min; and included all the coverages with out my consent. Since I was rushing to go back to my work town. I think they saw this an opportunity and made me sign the wrong bill of sell. It was a total misrepresentation. I felt so sad! The cars price was posted as $19,900. But with the fake bill of sell they made me sign, now I have to pay $26,600 for a Rav4, model 2015. I will never forget what they did. I recommend people should not go there! It is Full of scammers! 0 customer service! The dealerships manager said to me; "How can I not help my Muslim brother!" This words say's a lot about they are attitude towards the customers. Because the meaning of this idea is, my religion will improve (or determine) the customer service I get from them! More

This is a car dealership. You sell cars here, not loans. So why the salesperson keep selling me 'finance option' when I keep asking details about the vehicle and that I alread You sell cars here, not loans. So why the salesperson keep selling me 'finance option' when I keep asking details about the vehicle and that I already stressed three to four times that I'll pay by cash. The sales manager is rude and stupid who do not bother to read the basic info. on the papers lying right in front of him. Thank God I found my escape route and I do not need to purchase any vehicle here. More

This is a car dealership. You sell cars here, not loans. So why the salesperson keep selling me 'finance option' when I keep asking details about the vehicle and that I alread You sell cars here, not loans. So why the salesperson keep selling me 'finance option' when I keep asking details about the vehicle and that I already stressed three to four times that I'll pay by cash. The sales manager is rude and stupid who do not bother to read the basic info. on the papers lying right in front of him. Thank God I found my escape route and I do not need to purchase any vehicle here. More

Friday June 09, 2023 My name is Betty, I am waiting for my used SUV from Go Nissan South, it is now11:45 am Friday and I have been here since 8:00am. I was told by Geo the sales assistant that my” loaner” my used SUV from Go Nissan South, it is now11:45 am Friday and I have been here since 8:00am. I was told by Geo the sales assistant that my” loaner” SUV is being cleaned and is not ready for me yet. I have been here since Thursday June 08 at 1:00pm and didn’t leave until 9:30 late last night, as they provided me with a “loaner” for me find accommodations to sleep. They reassured me that my SUV would be ready, however I am still waiting. I had a nap in the loaner vehicle in the parking lot in the 30-degree heat and I can hear the salesmen laughing and talking in the distance. Geo said he can deliver it to St. Paul on Monday but that does not work for me because I have no extra money to put gas or look for a ride from GoNissanSouth I am diabetic and I am hungry, there is nothing to eat in this dealership except for chips and pepsi. My truck is gone to the other side, and I have no family in Edmonton to help me out. If I knew this deal would turn into a marathon, I would’ve taken my business elsewhere. I am very discouraged about the SUV I will be getting because it’s taking them so long to clean. Is it a loaner like from the movie the mask where Jim Carrey gets a smokey loud vehicle versus the vehicle he brought in? My Ford was immaculate, not smoked in and barely had a drink spilled anywhere. I am very reluctant and very weary because when I signed the contract, I didn’t get to see the SUV I was purchasing. All I test drove was a cigarette smelling dirty SUV that Geo said “is like” what I was buying. This experience has been the worst about how salespeople handles their customers. I don’t think they would allow their clients to sleep in the parking lot of the dealership let alone in the heat. I just wish I can be done with this experience and never have to see the inside of GoNissanSouth ever again because I’ve been here for twelve hours as of noon Friday June 9th, 2023. Nobody came to see how I am doing or asked me a question or offered to inform me of the SUV that is being reconditioned for me. Sandra, the finance lady assured me that the SUV would be ready this morning and I missed an important day at work where I am a teacher. I missed Graduation. It was supposed to be a happy day but here I sit, waiting and waiting for the LOANER more like a GROANER. I am so not impressed with the service here and I feel this staff should be investigated for professionalism and compassion towards their customers. I am not sure how many more hours I will be here maybe till 10:00 pm again, who knows but I am not feeling good about my decision. I am very upset and tired. More