Go Nissan South

Very bad experience with Go Nissan South I went to Go Nissan South in Edmonton because I wanted to buy a car. Unfortunately, the experience became extremely stressful because I felt that several addition Nissan South in Edmonton because I wanted to buy a car. Unfortunately, the experience became extremely stressful because I felt that several additional charges were not clearly explained to me from the beginning. During the purchase process, I noticed extra fees on the paperwork and asked them to remove them. At first, they refused, but eventually they agreed. I was then asked to sign a bill of sale showing that those fees had been removed. After that, the accounting representative came out with another bill of sale that included another charge of around $999 for what I believe was some kind of protection/silver plan. I clearly said that I did not want that package. However, the first bill of sale that I had already signed was not shown to me, and I was asked to sign the new one. This made me very uncomfortable because the paperwork and charges were not clear to me. I asked to speak with the manager, but initially he refused to come and speak with me. When I told the accounting representative that if the additional charges could not be removed, I wanted to cancel the deal, another employee became very aggressive and treated me disrespectfully. I was told that I could not cancel and that my $2,500 deposit would not be returned. At that point, I told them I would speak with my lawyer. Since I had not yet taken the vehicle from the dealership, I wanted to understand my options. Eventually, the manager came out and told me that I could not cancel, that they would sue me, and that they would involve the bank regarding the vehicle. I felt pressured and intimidated into taking the vehicle. I even called 911 because I was extremely stressed and did not know what else to do. I was told it was not a police emergency and that I should make a complaint through AMVIC. I tried to do that, but it was the weekend and I was told I would need to open a case when they were available. I am from Smoky Lake and was in Edmonton dealing with this situation, which made everything even more difficult. Eventually, the manager offered to give me free oil changes. Since I did not want the vehicle in the first place and felt I had been pressured into completing the purchase, I asked why they could not instead provide winter tires, especially since I was already unhappy with the situation. There were also issues with the vehicle that I feel were not properly disclosed. I noticed a crack in the window, and I was told that the vehicle was in perfect condition despite being a demo vehicle. When I asked about the vehicle, I was told there were no issues. What concerns me the most is that I had already signed a bill of sale without these additional charges, and then another bill of sale was presented to me with additional charges that I had specifically said I did not want. I am sharing my experience so other customers can be very careful, read every document carefully, and make sure they understand every fee and package before signing anything. I intend to follow up with AMVIC and pursue the appropriate complaint process when I have time. This was one of the most stressful vehicle-buying experiences I have ever had. More

Phoned for an estimate to have new tie rods and ball joints installed on my 2015 Nissan Sentra SR. Was quoted $3878.00! Called Midas and was quoted $1925.00 for the exact same repair! GO NISSAN SOUTH wa joints installed on my 2015 Nissan Sentra SR. Was quoted $3878.00! Called Midas and was quoted $1925.00 for the exact same repair! GO NISSAN SOUTH wanted to charge me over DOUBLE than I should have paid! AVOID THIS FRAUDULENT DEALERSHIP AT ALL COSTS BECAUSE YOUR COSTS WILL LITERALLY BE DOUBLE OF WHAT YOU SHOULD BE PAYING!!! More

I am very disappointed with my experience at this Nissan dealership. We purchased a vehicle expecting it to have been properly inspected before being sold, but it quickly became clear that it had not been. dealership. We purchased a vehicle expecting it to have been properly inspected before being sold, but it quickly became clear that it had not been. After discovering the issue, we returned to the dealership to have it addressed. While they did replace the faulty part, the repair was not done professionally. The bumper was left misaligned with a noticeable gap, which is unacceptable for dealership-quality work. To make matters worse, the customer service throughout the process was extremely disappointing. Instead of being helpful and understanding, the staff were rude and dismissive. We were made to feel like we were inconveniencing them by asking them to correct a problem that should have been caught before the vehicle was sold. Overall, I expected much better quality control, workmanship, and customer service from a Nissan dealership. Based on my experience, I would not recommend buying a vehicle from this location unless you're prepared to thoroughly inspect the vehicle yourself and potentially deal with poor follow-up service. More

They are not accountable and responsible of quality of the vehicle they are selling to customer. i don't recommend to anyone to buy from there the vehicle they are selling to customer. i don't recommend to anyone to buy from there More

My experience with Divij and Connor was great from the moment we arrived. Divij was attentive, friendly and always smiling. He seemed to be having fun doing what he does. Connor too was willing to stay la moment we arrived. Divij was attentive, friendly and always smiling. He seemed to be having fun doing what he does. Connor too was willing to stay late to complete the deal (we walked in late in the day). Even though we turned down many options he suggested he understood and was not pushy. When I returned to pick up my vehicle three days later they both greeted me like a friend. Keep smiling guys! More

I had an outstanding experience at Go Nissan South Edmonton thanks to the incredible team here. From start to finish, Blair McKain (GSM) went above and beyond to make sure everything was smooth, trans Edmonton thanks to the incredible team here. From start to finish, Blair McKain (GSM) went above and beyond to make sure everything was smooth, transparent, and stress-free. His professionalism, knowledge, and genuine care for customers truly set the tone for the whole dealership. On the finance side, Savanna Legacy was equally amazing. She walked me through every detail with such patience and clarity, making sure I understood all my options without ever feeling pressured. Her expertise and approachable personality made what could have been a stressful part of the process feel seamless. It’s rare to find a dealership where both leadership and finance make you feel this supported and valued. Blair and Savanna are the kind of people who not only know their business inside and out, but also treat you with respect and integrity the entire way through. If you’re looking for a team you can trust, I can’t recommend Blair, Savanna, and Go Nissan South enough. More

John and Gill were amazing! Very smooth in explaining all the questions about trading in my Hyundai Elantra! Very smooth in explaining all the questions about trading in my Hyundai Elantra! More

Just got my Nissan Altima SR 2023 from this dealership and the experience was amazing. John Paul Chiu and Gill Chiu was helping me from start to finish. They asked me questions about myself, did the test and the experience was amazing. John Paul Chiu and Gill Chiu was helping me from start to finish. They asked me questions about myself, did the test drive and it felt like I was talking to a genuine friend not a salesperson. They answered all my questions with patient and very helpful and transparent about the whole process. Overall, I had a good deal with my car and met good people with professionalism and good service. Customer: Raymundo G. More

They were awful when I purchased my vehicle 9 years ago and unprofessional. Today I took it in for a recall (the ONLY reason I took it there at all) and I had to listen to the shuttle driver YELL at anothe and unprofessional. Today I took it in for a recall (the ONLY reason I took it there at all) and I had to listen to the shuttle driver YELL at another service client who didn't speak English for about 10 minutes. He never attempted to utilize Google translate (the client tried, the shuttle driver wouldn't) or get the clients service rep (who he was able to communicate with). Another employee eventually got the service rep and the shuttle driver told him "I'm not taking him. It's out of my range" and told them to get an Uber. Deplorable behaviour. I felt so bad for the poor client as he was trying to communicate and translate but was simply being yelled at. At this point, I won't even take my car there for recall work. And the only way I'd get a vehicle from them is if they literally gave it to me for free - and even then, I'd hesitate greatly. Disgusting dealership. Disgusting staff treatment. More

Received vehicle on May 24th and was told by CJ that Rustproofing and Undercoating was completed on the vehicle. Check the Undercoating with my mechanic and was told that the vehicle appears to have s Rustproofing and Undercoating was completed on the vehicle. Check the Undercoating with my mechanic and was told that the vehicle appears to have some Undercoating but all that was done mud and dirt. Went back to Go Nissan on the 26th of May. Ask for a refund of my money and was told that the Director has to approve this. Went back May 27th during several discussions with CJ, Service Manager and a Sales Manager,the sales manager let me know that all the work was completed and therefore I can't get back my money. He then said that we should put vehicle on the hoist. I then met the Technician that actually did the Undercoating, interior protection he said and Expel. Frankly,the interior looks just the same. I then asked the Technician why not wash under the vehicle before attempting to apply Undercoating? He said that, that wasn't on his Work Order. I then asked him why not Undercoat all metal except the parts where there's heat. He said most of his Undercoating is applied an area above the muffler, which he showed me. The Technician also told me that he had not applied ceramic coating yet as the return to new application isn't done yet. Yet,the sales manager told me more than two times that all the work is done. I think I was ripped off in regards to the Undercoating and interior guard applications. More