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Go Mazda
Edmonton, AB
330 Reviews
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330 Reviews of Go Mazda
November 30, 2018
Very professional Everyone from the manager to the financer to the salesman have been extremely professional and i would recommend go mazda to anyone looking for a new Everyone from the manager to the financer to the salesman have been extremely professional and i would recommend go mazda to anyone looking for a new car. I could not recall the managers name but he was very pleasant to deal with aswell. More
by Ptran95
Employees Worked With
Krista Koziel, Frank Hatoum
November 21, 2018
I really wanted to like Go Mazda We purchased a new 2019 CX-9 from Go Mazda. We noted some minor scratches while picking up our vehicle and we were told, "Not a problem, just bring it We purchased a new 2019 CX-9 from Go Mazda. We noted some minor scratches while picking up our vehicle and we were told, "Not a problem, just bring it in for servicing and we will take care of it." So we brought it it in for servicing....once, twice, three....nope FOUR TIMES. Each time we brought in the vehicle we need to do the gymnastics of arranging our lives to accommodate car pick ups and drop offs and maneuvering around without our child's car seat in the courtesy car while we wait. Why did we need to bring it in so many times you ask? Good question! Attempt 1: Vehicle gets buffed we pick it up once it is already dark out, but realize the next day scratches are still there. Attempt 2: Maybe they missed something so we try again. Attempt 3: Thinking they were going to try something different we bring it in again, but they just keep re buffing making it worse. After calling, waiting for calls back and generally being given the run around for more than a week we arrive at attempt #4. Attempt 4: We are advised they are going to bring the car in and have it sent out to a body shop. We bring it in on a Monday and were told we would get a call once they had been in contact with the body shop. We don't receive a call and therefore called in on Wednesday and are advised that the body shop is waiting for paint....and that we might not have our vehicle back until the coming Monday. So something that the dealer was trying to just buff away now requires us to be without our vehicle for week?! We need our vehicle over the weekend and therefore were offered to take back our vehicle and bring it back in to have it resent out to the body shop. But we are out of patience; we can't bring in our vehicle in 5 times to correct minor detailing. It should have been sent out to the body shop on our second attempt, but Go Mazda was just trying to cut corners. Overall the staff are nice and professional, but nice and professional doesn't mean very much if people don't do what they say they are going to do. It is the simple stuff like call when you say you are going to call and don't make us feel like we need to chase you. Everyone is over the top kind but once the ink dries on the sales documents the true colors begin to show. (The only person who was the same prior to the purchase and after was Sami Zahra; he is genuinely a good guy. Since he isn't putting on a show he doesn't need to keep up an act and therefore remains the same after you have signed everything.) We really wanted to like Go Mazda, but we can't in good conscience give them our business. We will be buying future vehicles and servicing our vehicle elsewhere. More
by CSmith
Employees Worked With
Sweety Rai, Nazaeh Zahoui, Troy Degen, Sami Zahra
November 10, 2018
Friendly and fast I really recommend them. They are very friendly and fast. Test drive was very good experience for me and frank explained everything for us. Thanks I really recommend them. They are very friendly and fast. Test drive was very good experience for me and frank explained everything for us. Thanks More
by Mahdieh
Employees Worked With
Krista Koziel, Frank Hatoum
November 01, 2018
Nick awesome I am extremely happy with the kind of service I was offered by Nick !! Thoroughly detailed an Exceptional service !! Nick thanks for the great servic I am extremely happy with the kind of service I was offered by Nick !! Thoroughly detailed an Exceptional service !! Nick thanks for the great service I will defiantly be back in future !! Highly recommend More
by Romy
Employees Worked With
Nick , Krista Koziel, Caitlin Grolway
October 11, 2018
From Service to Awesome New Vehicle! I initially went to GoMazda for a routine service, planning to continue driving my 2014 CX-5 for at least another year. Jason Knowles contacted me via I initially went to GoMazda for a routine service, planning to continue driving my 2014 CX-5 for at least another year. Jason Knowles contacted me via phone before the service, politely asking if I would consider discussing letting the vehicle go. I was interested so I agreed, and this turned out to be a great choice. I am a big fan of Mazdas, particularly CX-5s, and Jason was able to accomodate this among many other wishes and demands in order to show me options for trading in and upgrading to a new CX-5. Jason was honest, helpful, and guided me through options without putting any pressure on me to complete a deal. He is extremely knowledgable in both Mazdas as well many other car brands, and could answer every question I had. On the day, I decided I still needed time to think about it. I returned 2 weeks later, ready to talk the financial side of things. Jason ensured I was comfortable negotiating with Sales, and even helped me to properly understand the offers from Sales, as I was relatively inexperienced at financial negotiations. Both Jason and the Sales staff were very patient with me while I took a lot of time to think. The Sales staff, namely Troy Degen, were fair in their offers and negotiations, which I greatly appreciated. Once a deal was struck, the Financial team, namely Scott Montgomery, worked with me to seal the deal smoothly and comfortably. Picking up the vehicle was a breeze thanks to Jason’s preparedness, he also ensured the vehicle was in tip-top shape. Overall, my experience with GoMazda was fantastic, everyone I interacted with was very pleasant and fair; no xx, no tricks. Ultimately I would credit Jason with helping me to understand my options and sending me off with a good deal and a fantastic new vehicle, which I am loving so far. For future servicing or shopping of vehicles, GoMazda would be my #1 choice. More
by finlay777
Employees Worked With
Troy Degen, Scott Montgomery, Jason Knowles, Krista Koziel
September 09, 2018
Great service I had a great experience at Go Mazda. Great customer service from every single employee I encountered. They created a smooth and stress free experienc I had a great experience at Go Mazda. Great customer service from every single employee I encountered. They created a smooth and stress free experience. More
by Graceyjay
Employees Worked With
Sahil Bagga, Genevieve Hudjik
September 08, 2018
Excellent service! Sahil was very friendly and knowledgeable. Helped us find exactly what we wanted and was very generous with his time. I would highly recommend buying Sahil was very friendly and knowledgeable. Helped us find exactly what we wanted and was very generous with his time. I would highly recommend buying a vehicle from Gomazda! More
by Mazda
Employees Worked With
Troy Degen, Sahil Bagga, Krista Koziel
September 07, 2018
Very satisfied! Employees were very friendly and helpful. They are very patient and they will give a good deal on the new or used car that you’re buying Employees were very friendly and helpful. They are very patient and they will give a good deal on the new or used car that you’re buying More
by Reian
Employees Worked With
Sahil Bagga
September 06, 2018
Great experience! My wife and I were extremely well taken care of by Sahil and the entire crew at Go Mazda right from the start. They were friendly, helpful, fully avai My wife and I were extremely well taken care of by Sahil and the entire crew at Go Mazda right from the start. They were friendly, helpful, fully available around our schedule and helped us make our purchase decision without any high pressure. Would highly recommend Sahil and Go Mazda! More
by Dan780
Employees Worked With
Troy Degen, Sahil Bagga, Krista Koziel
September 06, 2018
Great experience! Sahil took incredibly good care of me while I searched for a new vehicle. Got me a beautiful new vehicle within my price range! He made sure he got ev Sahil took incredibly good care of me while I searched for a new vehicle. Got me a beautiful new vehicle within my price range! He made sure he got everything that I had on my wish list while being very aware of my budget. He was also very availabile through text which made everything so much easier! I'll be recommending his services to any of my friends or family looking for a vehicle. More
by Andrealaw79215
Employees Worked With
Moe El-Chami, Sahil Bagga
