Go Langley Subaru

call center incompetent Trying to even make an appointment for regular service was a nightmare. The girl in the "call center" had no clue what she was talking about, had no Trying to even make an appointment for regular service was a nightmare. The girl in the "call center" had no clue what she was talking about, had no sense of sympathy for someone who was ill and needed some help while waiting and just generally didn't give a xxxx, She wouldn't let me speak with a mechanic to clarify something that she couldn't help with and generally made things worse. Wolfe Subaru better get their act together because it looks like from previous reviews that I'm not the only one who is going to reconsider going there ever again. More

Technicians in shop are the worst I have been to the Wolf Subaru shop a number of times and they have failed to do the repairs on my Forrester correctly three times. The first time I n I have been to the Wolf Subaru shop a number of times and they have failed to do the repairs on my Forrester correctly three times. The first time I needed a cruise control part replaced, it took them three visits to get one installed that would work. The second time they did not fill the engine up during an oil change, fortunately they did put enough oil in to not damage the engine. On this same visit the technician decided that dirty coveralls and gloves were ok to wear in my car. On the last visit I had a coolant leak that appeared to be coming from the water pump area. I point this out to the service person before the car was taken into the shop. The technician stated that it was the radiator and they replaced it. When I returned home I could smell coolant and a look under the hood showed the water leak in the same spot. On return they inspected and replaced the water pump as per my original request. On the plus side the service manager did try to make things right, they gave me a fair deduction on the replacement of my head gaskets after the cruise control incident to get me back as a customer. They also gave me a small percentage off on the radiator and some off on the water pump install but I am still out money and the owner of a radiator I did not need. At best this has been a case of up selling and at worst a case of incompetence technicians, in either case it cost me far more than it should have and required repeat return visits. I did express that as I was in the market for a new vehicle and liked the Subaru product I would be willing to work with them on this but I received no reply of any kind. I rated them a two because the front counter people do try but the shop rates a zero. More

All around BAD experiance First, the purchase: CAUTION, they take the Subaru MSRP and increase it by a couple of grand... then they tell you they are giving you a discount whi First, the purchase: CAUTION, they take the Subaru MSRP and increase it by a couple of grand... then they tell you they are giving you a discount which brings you back to ~ the MSRP. Isn't that illegal..? That is exactly what happened when I purchased a 2016 Outback Ltd. They increased price by $2000 above MSRP, then they discounted by $1500 and gave you the Wolfe Package worth $500. So not only did I NOT get any kind of deal, but I paid $500 for a package I didn't want. The other CAUTION is that they play a numbers game with your trade to make it look like you are getting more than you really are. EXTRA EXTRA CAUTION... Jay Shead is a real piece of work... stereotypical 'used car sales guy'... DO NOT TRUST HIM..!! More

LACK OF KNOWLEDGE, POOR CUSTOMER SERVICE, UNPROFESSIONAL Unprofessional dealership. Having owned GM and Japanese model vehicles (Nissan) Altima, Infiniti I was looking to own another new Japanese Vehicle. Unprofessional dealership. Having owned GM and Japanese model vehicles (Nissan) Altima, Infiniti I was looking to own another new Japanese Vehicle. Having worked in the financial field and dealing with clients for over 20+ yrs I was shocked and appalled by the unprofessional attitude of the salesman. Did not greet me as a potential client (s), did not introduce himself, unaware of products listed on their website nor aware of lease options which is also on their website. In reference to MEET THE STAFF on their website -Jaycon is a sales & leasing consultant that believes in a no pressure sales process.( "TRUE") His excitement for our brand will show in his extensive product knowledge and dedication to customer service -("UNTRUE"). More

Negative Dishonest pricing and servicing. No guidelines as to hourly rates of service technicians. There was no clear explanation as to the work done. No tr Dishonest pricing and servicing. No guidelines as to hourly rates of service technicians. There was no clear explanation as to the work done. No trust with them anymore. More

Lied to. Service was great when dealing with the e-commerce specialist vie phone, email and text. He had the exact car I wanted in the compound, and we negotia Service was great when dealing with the e-commerce specialist vie phone, email and text. He had the exact car I wanted in the compound, and we negotiated a price and a pick up date. I supplied a credit card number to hold the car, and the General Sales Manager was to call me by the end of the day to do paperwork, financial applications, etc. When I had not heard from the Sales Manager by the end of the day, I called him. Mr. Sales Manager informed me that he had already told the e-commerce specialist that there was no such car in BC, but that he could potentially find one out of province and freight it in. So, the e-commerce specialist lied to me and took my credit card info for some reason or other. A text to the e-commerce specialist asking him to destroy my credit card info was not responded to. An email to the Dealer Principle 24 hours ago asking him to confirm that my credit card info had been destroyed has not been acknowledged. So, this just leaves me to check my credit card activity daily for unauthorized transactions. More

rip off The services and costs associated with routine maintenance were outrageous. The rear brakes were replaced too early and front brakes were recommended The services and costs associated with routine maintenance were outrageous. The rear brakes were replaced too early and front brakes were recommended with at least 7 mm of pad left. More

Horrible all around Our entire experience at Wolfe Subaru has been terrible. From the day that we bought our new impreza to the day we stopped going to the dealership. Our entire experience at Wolfe Subaru has been terrible. From the day that we bought our new impreza to the day we stopped going to the dealership. Unfortunately while we do like our car, it has been plagued with issues and as such has required a great deal of warranty work. This has lead to numerous visits to the dealership all of which were terrible. While I will not go into the specific details the issues were always the dealership always having an excuse or justification for not correcting the issues, being dishonest, and not only being condescending to my wife, but actually belittling her. It is certainly not okay to treat people this way. While you expect car dealers to be a bit sleazy, to treat people as they have is completely unacceptable. We will never set foot in a Wolfe dealership again. More

Wow, talk about not backing your product! After owning 12 different Hondas,(Acuras) and toyotas and experiencing exceptional product representation and support my wife and I were Extremely in After owning 12 different Hondas,(Acuras) and toyotas and experiencing exceptional product representation and support my wife and I were Extremely in awe over Subaru and Subaru Canada's lack of support for their product! After the Motor going at only 120,000kms with no indication or warning whatsoever they would do zilch to compensate us. NOT EVEN TRADE TOWARDS A NEW WRX! Our impreza motor had plenty of oil after my recent synthetic oil change and Wolfe wiped off the dipstick and sent me a picture....my mechanic as well as ourselves could Not believe this was happening! It's amazing what companies will do to their reputation and customers to save a $4800.00 repair bill! Besides, if the motor was low on oil the oil indicator light would have come on as a warning.....No such indication as the motor had plenty of oil. Needless to say my new 2014 vehicle is not a subaru and has a 200,000km warranty for 8 years! More

This service was a followup to install accessories in a new vehicle. The service department was listed as opening at 8AM. I had my vehicle there at 7:15 and booked in by 7:30. Jeff, with coffee in hand, new vehicle. The service department was listed as opening at 8AM. I had my vehicle there at 7:15 and booked in by 7:30. Jeff, with coffee in hand, said he has always been there at 7:30 for the last ten years. He inspected the vehicle to make sure everything was up to par and proceeded with accessory installation. I went to see a new doctor last month and I asked the employees how they liked the doctor . One said the shortest employee had been there for over 10 years and that would tell me all I needed to know. That's the same way I feel about the service at Wolfe Subaru in Surrey, B.C. More