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Go Langley Subaru

Surrey, BC

4.2
533 Reviews

19372 Langley Bypass

Surrey, BC

V3S 7R2

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533 Reviews of Go Langley Subaru

December 01, 2020

Always satisfied with their service. It was Nathan who assisted us last Saturday at Wolfe Subaru Langley. Quick and efficient service. Also appreciate that they are taking extra precautions to keep thei More

by Vernice Violan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan, Mark Painchaud
Dec 11, 2020 -

Go Langley Subaru responded

Thank you very much for the five star review and for letting us know how we are doing. So glad that our Wolfe Subaru Langley Service Advisor, Nathan provided you with efficient customer service during your recent visit. We are incredibly grateful for your positive feedback regarding our Covid19 Protocols such as mandatory masks, multiple hand sanitizing stations, the Foot Shark and more. Our team is working hard to keep our community safe and healthy. Your comments let us know to keep up the good work. We truly value your business, Vernice Violan and we look forward to serving you again soon.

November 30, 2020

I bought my first new car from Wolfe Subaru. They made the entire experience fast and easy. It was quite enjoyable dealing with this dealership. More

by mackenzie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudine Russell
Dec 11, 2020 -

Go Langley Subaru responded

Congratulations on your first new car, Mackenzie and thank you for allowing us to earn your business. We appreciate you taking the time to praise our Wolfe Subaru Sales Team for making your entire vehicle purchasing process so easy and enjoyable. We wish you safe and memorable journeys in your wheels and we look forward to servicing your new Subaru in the future. See you then!

November 29, 2020

My partner and I had a terrific experience when I purchased a 2013 Subaru Outback that had come in from a trade in. Jay took the time to sit down with us and thoughtfully took into account all our ca More

by Cassie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Shead
Dec 11, 2020 -

Go Langley Subaru responded

Cassie, thank you so much for sharing your positive experience with our sales team at Wolfe Subaru Langley. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! So glad to hear that our entire team has consistently provided you with welcoming, thorough, helpful and caring customer service. We are proud of our team and we can’t wait to share your wonderful feedback with them. They will be absolutely thrilled. We also appreciate the time you took to acknowledge our efforts in keeping our clients safe during this pandemic. We have been working hard to ensure that everyone feels comfortable and safe when the visiting our dealerships. Thanks again for your review and please stay safe.

November 28, 2020

Hi just wanted to say thank you to Darin in the service department. For understanding my frustration. with my car .. I have gone to two other Subaru dealers. Jimmy Pattinson on the north shore ..and open r More

by wwdi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group
Dec 11, 2020 -

Go Langley Subaru responded

Thank you for taking the time to share your comments and feelings about the recent experience you had with our Wolfe Subaru Langley Service Advisor, Darin. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. He will be happy to see your thoughtful comments as It is truly rewarding and will encourage him to keep up the amazing work. Thanks again for your feedback and for giving us the opportunity to earn your business!

November 26, 2020

My experience was a 10 out of 10. Wolfe Subaru is a friendly, efficient and covid safe environment. If I ever need another vehicle, it will be from Wolfe Subaru. More

by Kathy Wilford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Lawrence in Service was very nice
Dec 11, 2020 -

Go Langley Subaru responded

Thank you so much for your kind words and the perfect score, Ms Wilford. We really appreciate the extra time you took to recognize Nathan and our Wolfe Subaru Service Team for being so friendly and efficient. We are also incredibly pleased to hear that you felt safe when visiting us. Our clients health and wellness is important to us and we have worked very hard on implementing numerous Covid-19 Protocols. Thanks again for your thoughtful feedback and thank you for your business. See you next time. Take care.

November 26, 2020

Excellent service.Completed on time as scheduled. Very friendly and professional staff.COVID 19 precautions are safely in place and very clean facility.Thank you all. More

by Cynthia R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group
Dec 11, 2020 -

Go Langley Subaru responded

Hello Cynthia, thank you so much for this wonderful review. We really appreciate you being a customer and sharing your kind words about our friendly, efficient and professional Wolfe Subaru Langley Service Team and the excellent customer service they provide our clients. Thank you for also taking notice of our clean facility and all of the extra precautionary measures we have implemented to keep everyone who visits us safe and healthy. We value our business and we’re here for you anytime. Stay safe.

November 19, 2020

Very dissatisfied with the service. When I first called about bringing my 2019 Outback to the dealership for servicing (I have less than 9,000 km on the vehicle), I was told they couldn't get a courtesy ca More

by DocOc
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
can't remember name of employees, Wolfe Auto Group
Nov 21, 2020 -

Go Langley Subaru responded

Hello DocOc, we sincerely apologize for your recent experience with our Service Team. It’s unfortunate that there was miscommunication and you were not contacted by our Service Manager in a timely manner. We value our customers and truly appreciate the time you took to share your opinions with us. Please contact our Group General Manager, Marc Livingstone directly at 604-534-2660, so we may fully understand your grievance, address your concerns and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.

November 17, 2020

Very professional personal at service department and the store was well organized for current Covid situation. No pushing sales or serivce. Very satisfied with the dealership More

by Y
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tristan Quiring
Nov 21, 2020 -

Go Langley Subaru responded

Thank you very much for your five star review. It’s incredibly helpful to know our well organized COVID-19 protocols have made such a noticeable difference in keeping our clients feeling safe and comfortable when visiting our dealerships. We also appreciate you acknowledging our Wolfe Subaru Service Team for being extremely professional. We will be sure to share your positive feedback amongst our team. We look forward to seeing you again soon until then please stay safe.

November 16, 2020

had great experience, very helpful sales staff. Thanks for making this deal happen so quickly Very p[leased with the new car and hope to continue dealing with this dealer in the future. More

by trevor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Painchaud
Nov 16, 2020 -

Go Langley Subaru responded

Congratulations on your new car, Trevor! We are so glad that our Sales Consultant, Mark and our entire Wolfe Subaru Sales Team made your vehicle purchasing process so great! We strive for customer feedback like yours and we too look forward to continuing our relationship for years to come. Welcome to the Wolfe Auto Group Family and enjoy your new ride.

November 13, 2020

Had an all around great experience when I took my Crosstrek into Wolfe Subaru.Mark Painchaud went out of his way to help me get in touch with the knowledgeable parts and service department where Dari More

by Chad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin,Nathan , Wolfe Auto Group, Mark Painchaud, Jay Shead
Nov 16, 2020 -

Go Langley Subaru responded

We are incredibly grateful for your five star rating, Chad! We appreciate you taking the time to share your recent experience with us. So glad that Mark and our Wolfe Subaru Service and Parts Team took such great care of you. You truly become apart of our Wolfe Family once you purchase a vehicle at our dealership. We look forward to working with you for years to come for all of your automotive needs.

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