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Go Langley Subaru

Surrey, BC

4.0
528 Reviews

19372 Langley Bypass

Surrey, BC

V3S 7R2

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528 Reviews of Go Langley Subaru

December 14, 2021

John Andersson,My sons "Jacob Andersson's "car is a 2015 John Andersson, My sons "Jacob Andersson's "car is a 2015 Subaru WRX STI. We live in Penticton BC. But he suffered catastrophic motor failure on way More

by Happy Car is back on the road.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshal Fishwick and Jeff Saieva
Dec 15, 2021 -

Go Langley Subaru responded

Thank you so much for sharing the experience you and your son had with our Wolfe Subaru Service Team, John. So glad that Jeff and Marshall were able to get your son safely back on the road with a new motor and turbo and all under warranty. We’re happy that you’re happy and we can’t wait to share your kind words with the guys. It will let them know to keep up the great work. Thank you for placing your trust in us. We are here for you and your son anytime.

December 11, 2021

2020 Subaru Ascent:Had a long term issue with gasoline 2020 Subaru Ascent: Had a long term issue with gasoline contamination in the engine oil (more than 10% fuel dilution found in the oil when tested by More

by Blue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc Livingstone
Dec 14, 2021 -

Go Langley Subaru responded

Thank you taking the time to share your opinion and feelings with us, Blue. It upsets us to read about your recent experience with our Service Department as this is not the type of service we are known to deliver. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership unhappy. Our focus is to provide our clients with excellent, efficient and thorough service. We would appreciate the opportunity to re-gain your trust in us. Please contact our Group General Manager, Marc Livingstone at 604-534-2660, to discuss your matter in further detail and voice any additional concerns you may have. We look forward to hearing from you.

Dec 14, 2021 -

Blue responded

Thank you for responding. I am sure readers would be very interested in how you propose to re-gain this customers faith in your dealerships ability to perform a trustworthy, thorough and detailed service experience?

Dec 14, 2021 -

Go Langley Subaru responded

Your business is important to us. Our Group General Manager, Marc will be reviewing your file and contacting you during business hours to discuss your specific concerns. Thank you

Dec 15, 2021 -

Blue responded

When should I expect to hear from the general manager?

December 10, 2021

Work was done quickly & proper. Never an issue. We like our Subaru. Thank you Anna More

by Anna
Recommend Dealer
Yes
Employees Worked With
TROY GIESBRECHT
Dec 10, 2021 -

Go Langley Subaru responded

Hello Anna! Thank you for taking the time to write about your great experience with our Wolfe Subaru Service Department. It is wonderful to hear that our team has consistently provided you with the efficient, thorough and excellent customer experience, that we strive to provide all of our clients. We look forward to taking care of you and your Subaru again soon. Take care.

December 04, 2021

Excellent service as always. Did rear brakes which I had not anticipated but my son later said it was an excellent decision. As an elderly person, I had all afternoon available, so no problem when work too More

by GG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group
Dec 06, 2021 -

Go Langley Subaru responded

Thank you for taking the time to rate your recent experience and letting us know how happy you were with the above and beyond customer service you received from our Wolfe Subaru Langley Service Team. So glad they were able to take care of your tire repair and ensure you were safe on the road again by also repairing your rear brakes too. We truly value your business, GG and we look forward to your next visit.

Dec 07, 2021 -

GG responded

Thank you for responding to my message. Further evidence of your excellent service! GG

November 29, 2021

Good deal, easy process, got the car in 3 hours and also gave away my old car. it was my first major purchase and I was extremely tensed but it all went well in the end. Hope you guys keep me happy through More

by Thejus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Painchaud
Dec 03, 2021 -

Go Langley Subaru responded

Thank you for taking the time to share your feedback with us, Thejus. So glad you received a great deal and our Wolfe Subaru Team made your car-buying experience quick and easy. We appreciate your business and look forward to taking care of you and your vehicle when you visit us for your regular vehicle maintenance. Until then enjoy your new Subaru!

November 29, 2021

Always get treated like a queen when I take my Subaru in for servicing. The staff explain everything clearly and are very pleasant. Great shuttle service. Car is ready on time beautifully cleaned and th More

by Louise Davidson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department Guys
Dec 03, 2021 -

Go Langley Subaru responded

Wow! Thank you so much for the outstanding review, Louise! We are pleased to hear how well our Wolfe Subaru Langley Service Team treats you every time you visit us for your vehicle servicing. So glad you also enjoy our shuttle service and our complimentary car wash with every service appointment. We can’t wait to share your feedback with the guys. We look forward to your next visit. Take care.

Dec 03, 2021 -

Louise Davidson responded

Happy to give a good review!😊

November 25, 2021

I have bought two cars from this dealership, they are excellent in sales and service. Had a small issue with paint in the second car and they fixed it without any fuss. More

by Rupinder Dhillon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TROY GIESBRECHT
Dec 02, 2021 -

Go Langley Subaru responded

Thank you for your five star review and business, Rupinder. We’re happy to hear that you always receive excellent customer service from both our Wolfe Subaru Sales and Service team members! We are also pleased that our team was able to address your paint issue easily and efficiently. Thank you for choosing our dealership for all of your automotive needs. We are here for you anytime and we look forward to your next visit.

November 24, 2021

Very knowledgeable and helpful team, always surprise me and have my vehicle ready under time! Great job! More

by clay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group, TROY GIESBRECHT, Mark Painchaud, Jay Shead
Nov 26, 2021 -

Go Langley Subaru responded

Thank you for the amazing five star review, clay! We appreciate the time you took to recognize our Wolfe Subaru Team for always being knowledgeable, helpful and efficient when you visit us. We’ll be sure to share your praises with the team. They will be thrilled. We sincerely value your business and look forward to working with you again soon.

November 23, 2021

Excellent service as always. Friendly, helpful staff, l have been a customer for more than 10 years and always recommend them More

by saguilar
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin, Jeff
Nov 26, 2021 -

Go Langley Subaru responded

We are thrilled to have you a part of our Wolfe Auto Group Family for over 10 years, saguilar! Thank you for sharing your kind feedback with us and recognizing our Wolfe Subaru Service Team for always being friendly, helpful and providing you with excellent customer service. It means the world to us! We look forward to serving you for many more years to come!

November 18, 2021

Great service. Asked if I was waiting, needed a car or a ride while my car was being serviced. Both the waiting area and the bathroom were clean and COVID friendly. More

by Stampforfun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall, Wolfe Auto Group, Jay Shead
Nov 26, 2021 -

Go Langley Subaru responded

Thank you so much for taking the time to share your five star rating and feedback with us, Stampforfun. It truly means a lot to have our customers share their positive experiences. So glad your Wolfe Subaru Langley Service Team provided you great customer service during your recent visit and we really appreciate you taking notice of our clean and sanitized dealership. Our team has worked hard to ensure that all health and safety concerns of our customers are met. Thank you for your business. We look forward to working with you again soon.

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